Money Network card stuck in limbo - 3 weeks and nothing from EDD

The Money Network cards are taking longer than expected to arrive for many people. Have you checked your address is correct in your UI Online account? Sometimes the delay is because they're sending it to an old address. Also, did you receive any email confirmation that your card was actually shipped? They're supposed to send one when the card is processed.

I had this exact problem in January. The trick is to call Money Network early in the morning (like 7:01am when they open) and IMMEDIATELY press 1, then 4, then 2, then 3. This sequence bypasses their stupid menu and gets you to a person usually within 10-15 minutes. They can tell you if your card was actually mailed and when. If it's been more than 10 business days since mailing, they can expedite a replacement (takes 3-5 business days). The regular shipping is taking 14-21 business days for some reason.

money network is THE WORST!!!! i havent been able to get my $$ for almost a month. their website keeps crashing too when i try to check status. EDD needs to get rid of them and go back to BofA or let us just do direct deposit like normal states!!

I was in this same situation and wasted DAYS trying to reach Money Network. After my 9th attempt I tried Claimyr (claimyr.com) to reach EDD directly instead - they got me through to an actual EDD rep in about 20 minutes. The EDD agent was able to confirm my card had been issued but was stuck in processing. They pushed it through on their end and I got my card 4 days later. You can see how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km - definitely worth it when you're desperate to get your benefits.

hav u tried checkin ur mail status on informed delivery? usps has that free service where u can see whats coming to ur mailbox. thats how i knew my card was finally on the way

Took 5 weeks for my card to show up. Called like 20 times. Finally got through after waiting 2 hours on hold. The lady said they had a "system issue" affecting thousands of cards. This was back in February so I thought they fixed it by now. Guess not. Good luck!

For anyone dealing with Money Network card delays, here's the official information: First-time cards should arrive within 7-10 business days (not calendar days). Replacement cards take 7-14 business days with standard shipping. If you haven't received your card after 10 business days, you need to contact EDD (not Money Network) to verify your mailing address and confirm the card was actually ordered. If EDD confirms everything is correct, then you can request Money Network to expedite a replacement card (costs $15 deducted from your balance). This information comes directly from the EDD website and my experience working with clients as a benefit counselor.

Just wanted to update - I called today using the number sequence I mentioned and got through in about 8 minutes. The rep confirmed my card was actually mailed 18 days ago. They asked if I wanted to report it lost and get a replacement (which would take another 10+ days) or expedite a new one for $15 that would arrive in 3 business days. I chose the expedited option and they're sending it out today. Hope this helps others!