Can I pick up my EDD Money Network card in person if it hasn't arrived yet?
I've been certified for benefits for almost 3 weeks now, but still haven't received my Money Network debit card in the mail. My online account shows payments as 'paid' but I can't access my money! I'm getting really worried because I have rent due next week and bills piling up. Has anyone had success going directly to an EDD office to pick up a card in person instead of waiting for the mail? I tried calling Money Network but was on hold for over an hour before getting disconnected. Any advice would be really appreciated!
18 comments
Ryan Vasquez
Unfortunately EDD offices don't keep Money Network cards on site. They're issued by a separate company and mailed directly to you. I'd recommend calling EDD directly to verify your address is correct in their system - sometimes cards get sent to old addresses.
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Sarah Ali
•Thanks for the info. I'm 100% sure my address is correct in their system, I double-checked it when I filed. It's just so frustrating that my money is technically available but I can't access it!
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Avery Saint
You definitely can't pick it up at an EDD office. The cards come from Money Network, which is a separate company that handles the debit cards. Your best options are: 1. Call Money Network directly at 1-866-692-9374 to check on your card status 2. Request a replacement if it's been more than 10 business days 3. Ask them to expedite your replacement card (they can do this) Sometimes the first card takes 7-10 business days to arrive, not just calendar days. Don't panic yet!
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Sarah Ali
•Thank you so much! I didn't realize there was a separate number specifically for Money Network issues. I'll try calling them tomorrow morning.
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Taylor Chen
went thru this last month... cards r taking FOREVER to arrive, like 3+ weeks sometimes. they won't let u pick them up in person no matter how much u beg lol
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Keith Davidson
•Same! Mine took 22 days to arrive from when my claim was approved. The system is ridiculous.
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Ezra Bates
The EDD system is COMPLETELY BROKEN. I had to wait 5 weeks for my card last year and nearly got evicted. They claim it takes 7-10 business days but that's a LIE. Then when you call, you can't get through to anyone. They should allow in-person pickup but they don't care about people actually accessing their benefits!!!
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Ana Erdoğan
•I know it's frustrating, but if you call Money Network directly, they're actually much more helpful than EDD. You can request expedited shipping for a replacement card (costs about $10 but worth it if you're desperate).
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Sophia Carson
After working with hundreds of EDD claimants, I can confirm that you cannot pick up a Money Network card in person at any EDD office. However, if you've been waiting more than 10 business days, you should: 1. Call Money Network directly at 1-866-692-9374 to check if the card was actually mailed 2. Verify your mailing address is correct 3. If needed, request a replacement card (the first one is free) If you're having trouble reaching Money Network because of high call volume, I'd recommend using Claimyr (claimyr.com). They can get you connected to both EDD and Money Network representatives much faster than calling directly. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km In the meantime, once your card arrives, I suggest setting up direct deposit for future payments to avoid this issue.
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Sarah Ali
•Thank you for such detailed advice! I'll definitely try Money Network again tomorrow. If I can't get through, I might try that Claimyr service. I really need to access my benefits ASAP.
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Keith Davidson
My roommate just went through this last month. His card took almost 4 weeks to arrive even though his payments showed as paid in the system. So annoying!
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Ezra Bates
•This happens to EVERYONE and EDD does NOTHING to fix it!! They should tell people upfront that the cards take a month to arrive instead of saying 7-10 days!
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Avery Saint
Quick update for anyone with this issue - as of July 2025, Money Network has a new status tracking system on their website. Create an account at moneynetwork.com once you've been approved for benefits, and you can actually see when your card has been printed and mailed out. This helps manage expectations on delivery times.
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Sarah Ali
•That's really helpful to know! I'll create an account today to check my status. Thanks for sharing this tip!
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Ana Erdoğan
hey just wanted to say i had this same issue n finally got my card after 3 weeks. hang in there it'll come eventually. the mail is just slow sometimes
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Sarah Ali
•Thanks for the reassurance. It helps knowing I'm not the only one dealing with this!
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Ryan Vasquez
Once you do get your card, immediately set up direct deposit through your UI Online account. That way, future payments will go straight to your bank account and you won't have to worry about the card anymore. It's much more reliable!
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Sarah Ali
•That's definitely my plan! I've heard direct deposit is much faster. Just need to get this first card so I can access my current payments.
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