Money Network Card never arrived after 4 weeks of certifying - EDD at capacity and won't help

This is unfortunately a common issue with the Money Network cards. There are two separate processes happening: 1) Your claim being approved and benefits being certified, and 2) The actual card being issued and mailed. Many people don't realize that even after your payments show as 'paid' in UI Online, it can take 7-10 business days for the card to arrive. In some cases, it's taking up to 3 weeks due to processing delays and postal issues. Have you checked your UI Online account to confirm your payments are showing as 'paid' and not 'pending'? If they show 'paid,' the money has been transferred to Money Network, but you're just waiting on the physical card. Also, make sure your mailing address is correct in your UI Online profile.

had the same issue last month... took me 5 weeks to get my card!! tried calling over and over. complete nightmare. check your informed delivery from usps if you have it, that's how i knew when mine was finally coming

I had a similar situation last year and found a workaround that might help. Log into your UI Online account and go to 'Contact Us' (not the general EDD phone number). Select 'Payments' as the category and 'Debit Card' as the subcategory. Be very specific about how long you've been waiting and that Money Network directed you to EDD. They typically respond within 3-5 business days, and in my case, they were able to trigger the card issuance. Also, once your card arrives, I strongly recommend setting up direct deposit immediately to avoid future card issues. The Money Network portal can be accessed at moneynetwork.com/edp once you have your card information.

The EDD phone system is completely overwhelmed right now. I was in the exact same position last month - needed my card, couldn't get through on phones. After 4 days of calling non-stop and getting nowhere, I tried Claimyr (claimyr.com) and got through to EDD in about 20 minutes. It's a service that basically navigates the phone system for you and calls you when they've got an agent on the line. There's a short video that explains it: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km I was skeptical but desperate, and it worked - the agent I spoke with was able to verify my card was actually sent but to an old address (even though my UI Online showed the correct one!). They expedited a new card that arrived 3 days later.

NOBODY at EDD knows what's going on!!! I waited 6 weeks for my card and every person I talked to gave me different information. One said it was sent, another said it wasn't in the system yet, third one said I needed to request it myself! The whole system is designed to make us give up on benefits we EARNED. Don't stop pushing them. Call every single day!!

Hey there! Just wanted to let you know that I had a similar issue back in January. What worked for me was calling this alternative EDD number: 833-978-2511. It's their general technical support line, but they can sometimes transfer you to claims specialists who can help with card issues. Try calling at exactly 8:01 AM but also try around 11:30 AM and 4:30 PM, as I've noticed those times sometimes have shorter queues when people are at lunch or ending their shifts.

did u try checking if maybe they sent it to wrong adress? my roomate had this happen and they sent it to her old place even tho she updated everything

Update: I saw your responses and wanted to add that if you've waited more than 10 business days since your first payment was issued, you absolutely should request a replacement card. Here's how: 1. If you can't get through on the phone, use the "Ask EDD" feature on the website 2. Select "Unemployment Insurance Benefits" for the category 3. Then "Payments" for the subcategory 4. Then "Debit Card" for the topic Be sure to explicitly state that you never received your initial card, how long you've been waiting, and that you've already contacted Money Network who directed you back to EDD. In the meantime, keep trying the phone. Early mornings (8:01am) on Tuesdays, Wednesdays and Thursdays seem to have the best success rates in my experience.

anyone else think its crazy that we can see the money is there but cant touch it??? what if someone has NO money for food while waiting??? EDD should have better options!!!

UPDATE: Just wanted to let everyone know that I FINALLY got through to EDD using the 833 number at 8:01am sharp this morning! The rep confirmed my card was stuck in some kind of processing queue and hadn't actually been mailed yet despite my payments showing as paid. They've expedited a new card that should arrive in 3-5 business days. Will update again when it arrives. Thanks everyone for your help and suggestions - this forum has been more helpful than any official channels!