Money Network customer service EDD card issues - can't reach anyone for help

That's exactly what happened to me! EDD said it's a Money Network issue but Money Network's system won't let me talk to anyone.

Same experience here. The runaround between EDD and Money Network is insane when you just need your card to work.

5am?! I guess I'm setting an alarm. Did that actually work for you?

Worked twice out of five attempts. Still better odds than calling during normal hours when it's impossible.

Never heard of Claimyr. Is that some kind of calling service?

Yeah, it's claimyr.com - they dial EDD for you and call you back when they get an agent. Costs money but saved my sanity.

I was skeptical about paying for a calling service but honestly it's worth it when you're dealing with both EDD and Money Network problems.

That's ridiculous! They handle millions of EDD cards and don't train their reps on the program?

Apparently not. The rep kept trying to transfer me to 'unemployment services' that don't exist at Money Network.

I tried the chat but it just gave me the same phone number I can't get through to.

Yeah the chat is pretty limited. It's basically just automated responses unless you get lucky with timing.

This is exactly why the EDD card system is broken. We shouldn't have to deal with a third-party bank that doesn't understand unemployment benefits.

Agreed. Other states handle this way better. California's system is a mess.

I'm in the same boat right now. Can't buy food because Money Network won't answer their phones.

That's assuming I can get through to EDD! I've been trying for days just about the card issue.

That's where Claimyr comes in handy. I got through to EDD and switched to direct deposit in the same call. Way better than dealing with Money Network.

Exactly. Once you're on direct deposit, you never have to deal with Money Network again.

The hold music is the least of the problems. I've had them hang up on me right when someone answered.

That happened to me too! Right when the music stopped and someone picked up, the line went dead.

Good idea. This level of customer service is unacceptable for people who need their benefits to survive.

Exactly. They're handling government benefits, not just regular banking. The standards should be higher.

Most of the partner locations can't do much beyond basic transactions. For account issues you still need to call customer service.

Figures. So we're back to the impossible phone number.

Twenty dollars to get through to EDD? That actually sounds reasonable compared to the time I'm wasting.

Check out their demo video at https://youtu.be/JmuwXR7HA10 - shows exactly how it works. Way better than manual dialing.

I'm definitely trying this. I've wasted entire days trying to reach both EDD and Money Network.

At least the app shows your balance when it's working. But yeah, no help for actual problems.

Even the balance feature glitches half the time. The whole system is poorly designed.

47 attempts?! That's insane. What was wrong with your card?

It got locked for 'suspicious activity' which was just me buying groceries at three different stores in one day.

Their fraud detection is overly aggressive. I got locked out for using an ATM in a different zip code.

Awesome! Glad it worked for you. Direct deposit is so much better than dealing with that card.

Okay, I'm convinced. Heading to claimyr.com now. This Money Network situation is ridiculous.

Right? Like they don't understand that unemployed people might have job interviews or other appointments during business hours.

Exactly. The whole system shows how little they understand their customer base.

That's a crazy low success rate. How is this company still handling EDD cards?

No idea. Probably because they have the government contract locked up and no incentive to improve.

So true. EDD's 'too busy' message is almost refreshing compared to Money Network's endless hold that goes nowhere.

That's why services like Claimyr work well for EDD but there's no equivalent for Money Network. At least EDD has predictable patterns.

Smart move. I'm doing the same thing as soon as I can get through to EDD.

This whole thread convinced me to skip the Money Network fight and just get direct deposit set up. Thanks everyone!

Good advice. I'm definitely filing a complaint. This is about basic access to benefits people have earned.

Already filed mine. Everyone dealing with this should complain officially, not just vent online.

You'll be much happier with direct deposit. Good luck!

Smart choice. The card might seem convenient but the customer service nightmare isn't worth it.

Hope it works out for you. Once you're on direct deposit, you'll wonder why you ever dealt with Money Network in the first place.

This whole thread has been a lifesaver! I was about to give up after 5 days of trying to reach Money Network. Definitely going to use Claimyr to get through to EDD and switch to direct deposit. It's crazy that we have to pay a third party service just to reach our own state unemployment office, but at this point it's worth every penny to avoid Money Network's customer service black hole.

Same situation here! I've been trying to reach Money Network for 6 days straight with zero success. The automated system either hangs up immediately or puts me on endless hold that goes nowhere. It's absolutely ridiculous that accessing our unemployment benefits depends on a company with such terrible customer service. Definitely going to try Claimyr - paying $20 to actually reach EDD sounds like a bargain compared to the days I've wasted. Thanks for sharing your experience and good luck with the direct deposit switch!

I'm in the exact same boat - been trying to reach Money Network for over a week with no luck. The fact that we need our benefits to pay for basic necessities like food and rent, but can't access them because of a broken customer service system, is absolutely infuriating. I'm definitely going to try Claimyr too. It shouldn't cost extra money to reach the agencies that are supposed to help us, but if it works it's better than being stuck in this endless loop. Really appreciate everyone sharing their experiences here - at least we know we're not alone in this mess!

Welcome to the Money Network nightmare club! I went through the exact same thing last month - card stopped working, couldn't reach anyone, felt completely helpless. The Claimyr route is definitely the way to go. I paid the $20, got through to EDD in under 30 minutes, and had direct deposit set up by the end of the call. Best money I ever spent. The rep even mentioned they're getting tons of requests to switch away from the Money Network cards because of these exact issues. You're making the right choice - hang in there!