Having trouble contacting Money Network for EDD debit card issues - any direct numbers?

i had same problem last month. try calling EXACTLY at 8:00am when they open. worked for me after 3 days of trying. also press 0 repeatedly during the automated message sometimes that works

Money Network is notoriously difficult to reach. I've found success by calling 866-692-9374 and immediately pressing 1, then 1 again, then 3, then 0 repeatedly until it connects you with someone. Another option is to go through EDD directly at 1-800-300-5616 and explain you're having Money Network card issues - sometimes they can transfer you to a direct line. If you're really stuck, check if your balance is showing up in the Money Network mobile app - occasionally the funds appear there before they're accessible on the card.

Have you tried the Money Network mobile app or their website at www.moneynetwork.com? Sometimes you can resolve card issues through their online portal without calling. You can check your balance, transaction history, and even report problems. If you do need to call, try 1-866-692-9374 and then press 0# repeatedly when the automated system starts talking. This sometimes bypasses the menu and gets you to a representative faster. When did your EDD payment get processed? It usually takes 24-48 hours after EDD processes your payment before it shows up on your card.

MONEY NETWORK IS THE WORST!!! I had to call 14 TIMES last month before getting a human!!! They don't care about us at all and make it impossible to reach them!!! Try early morning but honestly its just luck. The system is designed to frustrate us so we give up!!!

I went through this exact situation in March. After days of frustration trying to reach Money Network, I used Claimyr to get through to EDD (https://claimyr.com). Their service connected me to an EDD agent who was able to transfer me directly to a Money Network specialist line that regular callers can't access. Saved me so much time and stress! You can see how it works in their video: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The EDD agent explained that sometimes payment flags require manual review on the Money Network side, which was causing my delay. Once I got transferred to their specialist, they fixed it in about 10 minutes.

Did u try the website? sometimes easier than calling. Also there shud be an email contact form somwhere on their site. Might take longer but at least u don't have to sit on hold all day lol

I've had success with Money Network by calling at odd hours - try around 10:30am or 2:45pm when call volume is lower. Also, if you have a Bank of America branch nearby, they sometimes can help with EDD card issues even though Money Network took over the contract. It's worth asking if you're really stuck. When you do get through, make sure to ask them about setting up direct deposit for future payments. You can have your EDD funds go straight to your personal bank account instead of dealing with the Money Network card. I switched to direct deposit last year and it's been so much more reliable.

Just checking back - were you able to get through to Money Network with any of these suggestions? If not, you might want to consider filing a complaint with the Consumer Financial Protection Bureau (CFPB). They regulate these prepaid card issuers and a complaint there sometimes gets much faster attention from Money Network.

Great to hear you got it resolved! For anyone else dealing with similar issues, I'd also suggest checking if your local EDD office has walk-in hours. Sometimes they can help troubleshoot card issues in person or make direct calls to Money Network on your behalf. I know it's not always convenient, but when you're dealing with urgent payment access like rent being due, having that face-to-face option can be really helpful. Also keep documentation of any delays or issues - if this happens again, having a record of previous problems can help expedite resolution.

I'm dealing with the exact same issue right now! My EDD payment was supposed to be on my card 2 days ago and Money Network's phone system is a nightmare. I've been calling that 866 number and getting nowhere - it's like they designed it to be impossible to reach a human. Reading through all these responses is actually really helpful though. I'm going to try calling at exactly 8am tomorrow with the 0# trick, and if that doesn't work I'll look into that Claimyr service someone mentioned. It's so frustrating that we have to jump through all these hoops just to access our own money!

I just went through this same frustrating experience last week! What finally worked for me was calling the Money Network number (1-866-692-9374) at exactly 7:59am and then immediately pressing 1-1-0-0 as soon as the automated message started. I had to redial about 6 times but eventually got connected to someone within 15 minutes. Another tip - when you do get through, ask them to put a note on your account about the delay so if it happens again, they can reference the previous issue. Also, they can send you a text alert when future payments are loaded onto your card, which has been super helpful for me to know exactly when funds are available. If you're still having trouble after a few days, you can also try contacting your local state assembly member's office - they sometimes have direct lines to EDD and can help escalate payment issues. Good luck!

I've been following this thread and wanted to share another option that worked for me recently. If you have the Money Network mobile app, try using the "Contact Us" feature within the app itself - sometimes this connects you to chat support faster than calling. I was able to resolve a similar payment delay issue through their in-app chat in about 30 minutes instead of spending hours on the phone. Also, for future reference, Money Network has a Twitter account (@MoneyNetworkCS) where they respond to customer service issues. While it's not ideal for urgent situations, they do monitor it and can sometimes escalate your case if you tweet about persistent problems with your account number. The key thing I learned is to always get a reference number for any issue you report - whether by phone, chat, or online. That way if you have to call back, you can reference the previous case and avoid starting from scratch each time.

I'm so glad I found this thread! I'm currently dealing with the exact same Money Network nightmare - my EDD payment has been "processing" for 4 days now and I can't get through to anyone. Reading through everyone's experiences and solutions has been incredibly helpful. I'm going to try the 8am calling strategy tomorrow with the button sequence tricks, and if that doesn't work I'll definitely look into the mobile app chat feature that @Nia Wilson mentioned - I had no idea that even existed! It's honestly ridiculous that we have to become experts in navigating these systems just to access our own unemployment benefits, but I really appreciate everyone sharing what actually worked for them. Will update if I have any success with these methods!

This thread has been incredibly helpful! I'm dealing with a similar Money Network delay right now - payment shows as processed by EDD but still not available on my card after 3 days. I've tried calling the main number multiple times but keep getting stuck in the automated system. Based on everyone's advice here, I'm going to try calling exactly at 8am tomorrow with the 0# trick and the 1-1-3-0 button sequence. If that doesn't work, I'll definitely check out the mobile app chat feature - had no idea that was even an option! It's frustrating that accessing our own benefits requires becoming an expert in these workarounds, but I really appreciate everyone sharing their real experiences and what actually worked. Will report back if I have success with any of these methods!

I've been lurking on this thread for a while and finally decided to join because I'm going through the exact same frustrating situation right now! My EDD payment was processed 5 days ago but still nothing on my Money Network card. I've tried calling that 866 number probably 15 times and either get disconnected or stuck in endless hold loops. Reading through all these suggestions has given me hope though - I had no idea about calling right at 8am or the specific button sequences people have shared. I'm definitely going to try the 0# trick and that 1-1-3-0 sequence tomorrow morning. The mobile app chat feature @Nia Wilson mentioned sounds promising too since I've been focusing only on phone calls. It's honestly insane that we have to become detectives just to access our own unemployment benefits, but I'm grateful for everyone sharing their real experiences and what actually worked. This community support means a lot when you're dealing with these systems that seem designed to frustrate us into giving up. I'll update everyone if any of these methods work for me!

I'm going through this exact same nightmare right now! My EDD payment was processed 3 days ago but my Money Network card still shows zero balance. I've called that 866 number at least 10 times and keep getting trapped in their horrible automated system. Based on all the great advice in this thread, I'm planning to call tomorrow at exactly 8:00 AM using the 0# trick and that 1-1-3-0 button sequence. I also just downloaded the Money Network app to try their chat feature as a backup - had no clue that was even available! It's absolutely ridiculous that we have to become customer service ninjas just to access our own unemployment benefits. The stress of not being able to reach your money when bills are due is just awful. Thank you to everyone who shared what actually worked for them - this thread is honestly more helpful than any official support from Money Network or EDD. I'll definitely update with my results and hopefully add another success story to help the next person dealing with this mess!

I've been dealing with Money Network issues on and off for months now and wanted to share a few additional tips that have helped me. First, if you're calling and get disconnected after waiting on hold, try calling back immediately - sometimes you'll get put in a priority queue for callbacks. Also, I've found that calling on weekdays between 10-11 AM can sometimes be less busy than the 8 AM rush everyone talks about. One thing that really helped me was setting up account alerts through their website. You can get text notifications when payments are loaded, which helps you know immediately if there's a delay. And if you do get through to someone, ask them to email you a summary of your call and any reference numbers - I've had reps promise to fix things and then nothing happens, so having written confirmation helps when you have to call back. For anyone still struggling, don't give up! I know it's incredibly stressful when you need access to your funds, but the persistence really does pay off. This thread has been amazing for sharing real solutions that actually work.

I'm so glad I found this thread! I've been dealing with Money Network issues for weeks now and was starting to think I was the only one having these problems. Reading through everyone's experiences and solutions has been incredibly helpful - it's clear that their customer service system is deliberately designed to be difficult to navigate. One thing I wanted to add that hasn't been mentioned yet is to check your state's Department of Consumer Affairs or similar agency. In some states, they have specific complaint processes for prepaid card issues that can get escalated faster than going through federal agencies. I filed a complaint with my state's consumer protection office and got a response from Money Network within 48 hours after weeks of trying to reach them through normal channels. Also, if you're having recurring issues, consider asking EDD about switching to direct deposit entirely. I know some people have mentioned this, but it really is worth pursuing - once you're set up with direct deposit, you completely bypass the Money Network card system and get your payments straight to your bank account. The setup process can take a few weeks, but it's so much more reliable long-term. Thanks to everyone who shared their strategies - this community support makes such a difference when dealing with these frustrating systems!