Money Network debit card - can't get past automated system to speak with live agent

try presing 0 repeatedly until it transfers you. worked for me last month when i had a similar issue

I had this exact problem in February. The system wouldn't recognize my card number either. The trick is to NOT enter anything when it first asks for your card number. Just wait silently for about 45 seconds, and it should automatically transfer you to a representative. If that doesn't work, try calling during non-peak hours - I got through around 8:15am on a Tuesday.

I work at a community assistance program, and we see this issue often with Money Network cards. Here's what typically happens: if you enter your card number incorrectly 3 times (even just one digit off), the system temporarily blocks your card number from being recognized for security reasons. Try these steps: 1. Call 1-866-898-2213 2. Press 1 for English (or 2 for Spanish) 3. When it asks for card number, press # without entering anything 4. Press 0 three times in succession 5. When prompted for the reason for your call, say "Representative" About 75% of our clients get through with this method. It's also possible your card has been flagged for suspected fraud if there were unusual purchases or withdrawal patterns.

THE ENTIRE MONEY NETWORK SYSTEM IS A COMPLETE DISASTER!!!! Ive been dealing with this garbage since they switched from BofA. Three times theyve frozen my account for "security reasons" and EACH TIME it takes 10-14 days to get it fixed!!! The people who answer (IF you can get through) barely speak English and just read from scripts. This is OUR MONEY they're holding hostage!!!! 🤬🤬🤬

I've had success getting through to Money Network by calling their alternate customer service number at 1-800-240-8100. Select option 2 for "report a lost/stolen card" even if that's not your issue - it gets you to a live person faster who can then transfer you to the right department. If you're still having trouble, there's a service called Claimyr that can help connect you directly with EDD representatives who can sometimes help with Money Network card issues from their end. Their website is claimyr.com and they have a video demo showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km I was skeptical at first, but they got me connected to an EDD rep in under 20 minutes last month when I had an issue with my funds not loading properly.

Have u tried going to the ATM and just checking ur balance? Sometimes the card works fine even when the phone system is being weird. Also make sure ur calling from the same phone # u have on file with them.

Just following up - were you able to get through using any of the methods suggested? If your phone number has changed, that could definitely be causing the verification issues. Money Network uses your phone number as a secondary verification method when their system flags anything unusual. If you're still having trouble, you can also visit any Bank of America branch with your ID and they can help verify your identity and contact Money Network on your behalf, even though they no longer manage the EDD card program.

glad u got it fixed!! i hate these stupid automated systems. whenever i call any customer service now i just start yelling "representative" over and over until i get a human lol

This is such a relief to read! I'm actually dealing with the exact same issue right now - my Money Network card stopped working yesterday and I've been panicking about my bills. Reading through all these solutions gives me hope. I'm definitely going to try that alternate number (1-800-240-8100) first since it seems to have the highest success rate. It's crazy how a simple phone number change can cause so much chaos with these systems. Thanks everyone for sharing your experiences - this community is a lifesaver! 🙏

Great to see this thread helping so many people! As someone who's been through multiple Money Network issues over the past year, I wanted to add one more tip that saved me recently: if you're still having trouble after trying all these methods, you can also file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov. I filed one when my card was frozen for over 2 weeks and couldn't get resolution through normal channels. Within 48 hours of filing the complaint, I got a call from a Money Network supervisor who resolved my issue immediately. It's a bit of a nuclear option, but sometimes you need that extra leverage when dealing with these systems. The CFPB complaint process is free and surprisingly effective for payment card issues.

Just want to echo what others have said about the phone number issue - I had the EXACT same problem last month after switching carriers. The automated system kept saying my information wasn't recognized, but it was actually because my new phone number didn't match their records. What's frustrating is that Money Network doesn't tell you this is the issue - they just keep saying "information not recognized" which makes you think your card is broken or compromised. I ended up having to call from my old work phone that they had on file, and then I was able to update my contact info once I got through to a rep. Really wish they would improve their error messages to be more specific about what's actually wrong!

This whole thread is incredibly helpful! I'm dealing with a similar situation where my Money Network card suddenly stopped working at ATMs, but I haven't tried calling yet because I was dreading the automated system. Based on everyone's experiences here, it sounds like the phone number mismatch is probably my issue too - I just got a new phone last week. I'm going to try that alternate number (1-800-240-8100) and select the lost/stolen option like @Ally Tailer suggested. It's so frustrating that such a simple thing like changing your phone number can lock you out of your own benefits! Thanks to everyone for sharing these workarounds - this community really does help people navigate these confusing systems. 🙌

I'm going through this exact same nightmare right now! My Money Network card has been frozen for 3 days and I've called that main number probably 15 times with no luck getting past the automated system. Reading through all these solutions is giving me so much hope - I had no idea there were alternate numbers and specific button sequences that actually work! I'm definitely going to try that 1-800-240-8100 number first since it seems to have the highest success rate. I also recently changed my phone number when I switched to a new carrier, so that's probably exactly what's causing my "information not recognized" issue. It's insane that they don't just tell you that's the problem instead of making you think your card is compromised or something. Thank you all for sharing these workarounds - this thread is literally a lifeline for people trying to access their benefits! I'll report back once I try these methods. 🤞

I just went through this same issue last week! The phone number mismatch problem is so common but Money Network never explains it clearly. Here's what worked for me: I called the alternate number (1-800-240-8100) that @Ally Tailer mentioned, selected option 2 for lost/stolen card, and got through to a human in about 3 minutes. One thing I'd add - if you've changed ANY contact info recently (phone, address, even email), have all your documents ready because they'll want to verify everything matches your EDD profile exactly. The rep told me that their system automatically flags accounts when there's a mismatch between the phone number you're calling from and what they have on file. Also, try to call early morning (around 8 AM) or later evening (after 6 PM) when call volume is lower. The whole process took maybe 10 minutes once I got a real person. Hang in there - this community has all the right solutions! 💪

This thread has been incredibly helpful! I'm dealing with a similar Money Network issue right now - my card was working fine until yesterday when it suddenly started getting declined everywhere. I haven't called yet because I was dreading the automated system runaround, but seeing all these specific solutions and success stories gives me confidence to tackle this. The phone number mismatch issue seems to be the culprit for so many people - I actually did update my contact info with my wireless carrier about two weeks ago, so that's probably exactly what's happening. I'm going to try that alternate number (1-800-240-8100) first thing tomorrow morning and use the lost/stolen card option to bypass the automated system. It's really frustrating that Money Network doesn't provide clearer error messages about what's actually wrong, but at least this community has figured out all the workarounds! Thanks everyone for sharing your experiences - you're helping so many people who are just trying to access their own benefits. I'll update once I get this resolved! 🤞

This entire thread is pure gold! I've been lurking in this community for months but had to create an account just to say thank you to everyone who shared these solutions. I'm currently dealing with the exact same Money Network nightmare - card suddenly stopped working at ATMs and the automated phone system keeps giving me that useless "information not recognized" message. Like so many others here, I switched phone carriers last month (from Verizon to T-Mobile) and never thought that could cause issues with my unemployment card. It's mind-blowing that such a simple change can trigger their security system, but their error messages are so vague you'd never know that's the actual problem! I'm definitely going to try that alternate number (1-800-240-8100) tomorrow morning using the lost/stolen card trick. Reading through everyone's success stories gives me so much hope after three frustrating days of being locked out of my own benefits. This community is amazing - you're all literally helping people put food on the table and pay rent. I'll report back once I get this sorted! 🙏

This thread has been such a lifesaver! I'm currently experiencing this exact same issue - my Money Network card has been blocked for the past two days and I've been getting nowhere with their main customer service line. The automated system just keeps telling me my information isn't recognized, which has been driving me crazy since I know my card details are correct. After reading through all these responses, I'm pretty sure the issue is that I recently got a new phone number when I switched from AT&T to Mint Mobile about three weeks ago. It never occurred to me that this could affect my unemployment benefits card! The fact that Money Network doesn't explain this in their error messages is so frustrating - they just leave you guessing what's wrong. I'm definitely going to try that alternate number (1-800-240-8100) first thing Monday morning and use the lost/stolen card option to get past the automated system. It's incredible how this one thread has provided more helpful information than hours of trying to navigate their official customer service. Thank you to everyone who shared their experiences and solutions - you're genuinely helping people access their basic needs! I'll update everyone once I get this resolved. 🙏

This thread is absolutely incredible - it's like a masterclass in navigating Money Network's broken customer service system! I'm dealing with this exact same issue right now and was getting so frustrated with that useless automated system. My card stopped working three days ago and I've been calling their main line repeatedly with zero success. Reading through everyone's experiences, I'm 99% sure my problem is also the phone number mismatch - I switched from Sprint to Google Fi about a month ago and never thought it could affect my unemployment card. It's ridiculous that Money Network doesn't just tell you this is the issue instead of giving you that vague "information not recognized" message that makes you think your card is compromised. I'm definitely going to try that alternate number (1-800-240-8100) tomorrow morning using the lost/stolen card trick. The success rate in this thread is amazing - it seems like almost everyone got through within minutes using this method. Thank you all for sharing these solutions and being so detailed about the process. This community is genuinely helping people survive and access their basic needs. I'll report back once I get this mess sorted out! 🙏

I've been following this thread closely and wow, the collective knowledge here is amazing! I'm a newcomer to unemployment benefits and just got my Money Network card last week. Reading through all these experiences about phone number mismatches causing lockouts is both eye-opening and terrifying - I had no idea that something as simple as changing carriers could lock you out of your own benefits! I'm bookmarking this entire thread as a troubleshooting guide. That alternate number (1-800-240-8100) and the lost/stolen card trick seem to be the magic solution that Money Network definitely doesn't advertise. It's frustrating that their error messages are so vague, but at least this community has cracked the code on how to actually get help. For anyone still struggling with this issue, it seems like early morning calls (around 8 AM) with all your updated contact info ready for verification is the winning strategy. Thank you to everyone who shared their solutions - you're literally helping people access their basic needs when the official system fails them! 🙌