Money Network card not working - can't get past automated system to speak with agent

The Money Network customer service is seriously the worst. I had the same issue last month and found out you have to press 0 three times in a row when the automated system starts talking. Then when it asks for your card number, enter it followed by # and it should eventually route you to a rep. It took me about 45 minutes on hold but I finally got someone. Turns out my card was flagged for 'suspicious activity' because I tried using it at multiple locations in one day. 🙄

my card got blocked to last month. so annoying. they said it was for my protection but i was just buying groceries????

You need to call during specific hours for a better chance of reaching a person. Try calling Tuesday-Thursday between 8:30-10:00 AM or 2:00-3:30 PM Pacific time. Those are typically less busy hours. When calling, as soon as the automated system starts, press #0*0 in that exact sequence. When prompted for your card number, enter it followed by # (important), then immediately press 1, then 3, then 0. This route should get you to the fraud/locked card department faster than the general queue. If your card was declined multiple times, it's likely been flagged and temporarily blocked for security. Only a customer service representative can remove this block, so keep trying the steps above. In the meantime, check if you can still access your balance through the Money Network mobile app or website - sometimes the card is blocked but you can still see if your funds are there.

This happened to me twice!!! Money Network is soooo frustrating. Keep pressing 0 or saying "representative" over and over. Eventually it'll connect you. But be prepared to wait on hold for like an hour. Their hold music is THE WORST.

If you're having issues with your EDD-issued Money Network card, you should also consider calling EDD directly to report the problem. Sometimes they can help resolve card issues or at least give you correct information about who to contact. The problem is actually reaching EDD... I recently discovered a service called Claimyr (claimyr.com) that helps you get through to an EDD representative much faster. They have a system that navigates the phone tree and waits on hold for you, then calls you when an agent is available. Saved me hours of frustration. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km EDD agents can sometimes provide better guidance on Money Network issues than the card company itself since EDD is who issues the payments.

There's actually a specific issue with Money Network cards right now. Their system had an update on April 3rd that caused some cards to get automatically flagged. When you do get through to a representative (using the methods others suggested), specifically mention the "April system update" and ask them to check if your card was affected by that. This will help them identify the problem faster. Also, while you're working on getting your card unblocked, you should check if direct deposit is an option for future payments. In the UI Online portal, go to Payment Methods and you can set up direct deposit to your bank account instead of using the Money Network card. That way you won't have this problem again.

Just wanted to update that I called using the tips people shared here and FINALLY got through to a person! You were right - my card was flagged for suspicious activity because I tried multiple ATMs. They removed the block and my card is working again. Thank you all SO MUCH for your help! For anyone else with this problem, what worked for me was calling at 8:45am and pressing 0 three times during the initial greeting, then following the prompts to enter my card number. Was on hold for 32 minutes but eventually got a real person who fixed it in about 5 minutes.