Money Network card fraud investigation taking forever - anyone know typical EDD timeframes?

oh man, the EXACT same thing happened to me back in February! someone spent almost $900 at electronics stores in a city I've never even been to. Money Network is THE WORST with these investigations - took them 45 days to credit my account back. FORTY FIVE DAYS!!! meanwhile i had to borrow money from family just to pay my utilities. they dont care at all that you have bills that need paying.

I work at a nonprofit that helps people with UI issues. For Money Network fraud claims, the official timeline is 10 business days for their initial investigation, but the full resolution with funds returned typically takes 20-30 calendar days. Here's what you should do: 1. Document everything - dates of fraudulent charges, when you reported it, confirmation numbers 2. Call Money Network again and request an "expedition of claim due to financial hardship" - this can sometimes speed things up 3. Ask them to issue an immediate provisional credit while they investigate (they won't always do this, but it's worth asking) 4. If you're waiting more than 10 business days, you can also file a complaint with the CFPB (Consumer Financial Protection Bureau) which sometimes speeds up their response The process is frustrating but they are legally required to investigate and return fraudulent charges.

my cousin had fraud on his card last year and got money back in like 2 weeks so maybe its not always super long?? he said they were actually pretty helpful once he got someone on the phone

I had a similar issue in December. It's CRITICAL that you continue certifying for benefits during this investigation period, even though you can't access the money right now. If you stop certifying, it creates a whole other problem to fix later. Also, have you tried calling EDD directly? Sometimes they can help escalate these Money Network issues or provide emergency assistance. The problem is actually reaching a real person at EDD...

Money Network is THE WORST!!!! I had my card hacked twice and switched to direct deposit after that. If u have access to ur UI Online account u should switch to direct deposit immediately for any future payments. Won't help with the current fraud situation but will prevent it happening again.

I know this doesnt answer your question about timeframes but make sure you change ALL your passwords for everything financial!! When my Money Network card got hit with fraud, they somehow also got into my email and were trying to reset passwords on other accounts. The fraud investigators never mentioned this to me but my bank flagged suspicious login attempts.

Quick update on timeframes - I checked our case records and for Money Network fraud claims in 2024-2025, we're seeing: - Simple cases (under $500, clear evidence): 10-15 days for resolution - Medium cases ($500-$2000, typical evidence): 15-30 days - Complex cases (over $2000 or multiple transactions): 30-45+ days Remember to keep calling every 3-4 days for status updates. Many people find their claims suddenly "accelerated" after persistent follow-up calls. And definitely mention the financial hardship aspect - that has helped several of our clients get provisional credits while waiting for the full investigation.

did you file a police report?? my friend said that made his claim go faster cause the fraud people took it more seriously when he had a report number to give them

update on my situation from February - after 45 days they denied my claim!!! said not enough evidence it wasnt me making the purchases even tho it was 300 miles away from where I live! had to appeal and then it took ANOTHER 30 days but i finally got my money back. the whole system is designed to make u give up honestly

I went through this exact same nightmare in October! Here's what I learned the hard way - start documenting EVERYTHING right now. Take screenshots of your Money Network account showing the fraudulent transactions, save all confirmation numbers from your calls, and write down the names of every rep you speak with. Also, call your local EDD office if you can get through - some of them have direct contacts at Money Network for these situations. I found out my local office in Sacramento actually had a liaison who helped push my case through faster than the regular customer service route. One more tip: if you have any emergency assistance programs in your area (like 211 services), call them NOW. Many have one-time rental assistance that can help bridge the gap while you're waiting for this mess to get resolved. Don't wait until you're actually evicted to seek help! The whole system is broken but you'll get through this. Just stay on top of them with calls every few days and don't let them brush you off.

I'm so sorry you're dealing with this - fraud on unemployment cards seems to be happening way too often lately. Based on what others are sharing here, it sounds like you should prepare for potentially 2-4 weeks minimum for resolution, which I know doesn't help your immediate rent situation. A few things that might help while you wait: contact your landlord ASAP to explain the situation and see if they'll work with you on a payment plan or extension. Most landlords would rather work with you than go through eviction proceedings. Also check if your county has any emergency rental assistance programs - many do and they can sometimes help within just a few days. For the Money Network side, definitely take the advice about calling every few days and mentioning financial hardship. Sometimes being the squeaky wheel really does help. And yes, file that police report - it creates an official record that can strengthen your fraud claim. Hang in there - this system is absolutely terrible but you will get your money back eventually. Just focus on protecting your housing situation in the meantime.

I'm dealing with Money Network card fraud right now too - had $800 stolen from my account three weeks ago. Based on my experience so far, here's what I've learned that might help: 1. When you call Money Network, ask to speak with the "fraud resolution department" specifically - don't just go through regular customer service. They have different timelines and seem more empowered to help. 2. Get everything in writing via email if possible. I started requesting email confirmations of our phone conversations and it's made a huge difference in tracking progress. 3. Check if your state has any emergency UI assistance programs. California actually has some rapid response funds for situations like this, though they're not well publicized. 4. Document the financial impact this is having on you - late fees, inability to pay rent, etc. This can be used as evidence for expediting your case and potentially getting additional compensation beyond just the stolen amount. The waiting is absolutely brutal when you have bills due. I'm still waiting on mine but following these steps has at least made me feel like I have some control over the process. Stay strong and keep fighting - these fraudsters shouldn't get away with stealing from people who are already struggling!