EDD Money Network fraud charges - will they actually give provisional credit after 10 days?

Yes, I got my provisional credit exactly 10 business days after reporting fraud on my Money Network card earlier this year. Just make sure you've completed all their requirements - signed the fraud affidavit they send and returned it promptly. The provisional credit will show up as a deposit transaction in your account. Once they complete the full investigation (took about 45 days in my case), they'll make that credit permanent if they find in your favor.

they never gave me my money back lol. said i must have shared my card info with someone. complete BS! i never gave my info to ANYONE 😠

The Money Network provisional credit process generally works as described, but you need to be proactive. Here's what you should do: 1. Call again and specifically ask if you need to complete a fraud affidavit - sometimes reps forget to mention this crucial step 2. Document everything - transaction dates, times you called, who you spoke with 3. Check your online account daily for updates 4. If you don't see the provisional credit by day 11, call immediately In most cases, they do honor the 10-day timeline for provisional credit. The permanent resolution can take 45-90 days, but the provisional credit should allow you to pay your rent while they investigate.

OMG SAME THING HAPPENED TO ME!!! Except in my case they used my card at some online shopping site I never heard of. The whole thing is RIDICULOUS. Why doesn't EDD use better security?? I've been waiting 8 days for my provisional credit and checking my account obsessively. This is giving me so much anxiety I can barely sleep. Did they at least give you a new card?

My cousin had this happen last month... he got his provisional credit on day 10 exactly. So they do follow through. But the real problem is how easy it is for people to steal from these cards in the first place! Has anyone switched to direct deposit instead? Wondering if that's safer?

If you need to contact EDD directly about this (which might be a good idea to document your fraud case there too), try Claimyr. I spent days trying to get thru to EDD after my card was hacked and kept getting the "we're experiencing high call volume" message. Used Claimyr.com and got connected to a rep in about 25 minutes. They have a video demo at https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km that shows how it works. Way less stressful than repeatedly calling and getting nowhere.

IMPORTANT: Make sure you CHANGE YOUR PIN and PASSWORD on everything related to your EDD account!! My friend didn't do this right away and they got hit TWICE with fraud charges!! Also check if any of your mailing address info was changed by the fraudsters. They sometimes change your address to intercept the new card!

One more tip - if day 10 comes and you don't see the provisional credit, don't wait. Call immediately and reference your case number. Sometimes their system doesn't process the credit automatically. In my experience, if you call and point it out, they can usually push it through while you're on the phone. The squeaky wheel gets the grease with Money Network customer service.