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This whole thread is so validating - I'm dealing with the exact same situation! Reopened my claim 18 days ago and it's like it never happened. No confirmation page, no emails, no mail, and that stupid "Reopen Your Claim" button is still there taunting me every time I log in. I was starting to think I somehow messed up the submission, but seeing all your experiences makes me realize this is just EDD's broken system being broken as usual. I can see my claim balance and benefit year end date too, so I'm hoping that means it's actually in their system somewhere. Planning to use CosmicCruiser's calling script tomorrow - hopefully I can get through! It's honestly ridiculous that we have to become EDD system troubleshooters just to get basic confirmation that our claims exist. Thanks everyone for sharing - knowing I'm not alone in this mess definitely helps with the anxiety!
You're definitely not alone in this! I just went through the exact same thing last month - reopened my claim and it was like screaming into the void. That reopen button staying there is the worst because it makes you think nothing went through at all. Since you can see your claim balance and benefit year end date, that's actually a really good sign that your claim IS in their system. I ended up having to call multiple times before getting through, but when I finally did, the rep confirmed my claim had been processing the whole time - their system just doesn't update the interface properly. Keep trying with those phone calls, and don't click that reopen button again no matter how tempting it is! Hang in there, it will get sorted out.
This is such a helpful thread! I'm in week 2.5 of the same exact nightmare - reopened my claim and it's like it got sucked into a black hole. No confirmation page, no emails, nothing in the mail, and that cursed reopen button is still sitting there like nothing happened. I was honestly starting to panic thinking I did something wrong during the submission process, but reading all these experiences is so reassuring that it's just EDD's system being completely broken as usual. The fact that so many people are dealing with this identical issue shows how widespread their technical problems are. I can see my claim balance and benefit year end date too, which based on what CosmicCruiser explained sounds like a good sign my claim is actually in their system somewhere. Definitely going to try calling tomorrow using that script - fingers crossed I can actually get through to a human! It's absolutely insane that we have to become EDD system detectives just to figure out if our basic claim submissions even exist. Thanks to everyone for sharing your stories, it really helps knowing we're all navigating this mess together!
Wow, reading through all these experiences is both terrifying and comforting at the same time! I'm brand new to dealing with EDD (just lost my job last month) and was planning to file for the first time, but seeing how broken their system is for reopened claims has me really worried about what to expect. It sounds like even when things work, they don't really "work" if you know what I mean. The fact that you all have to become system experts just to get basic confirmation is insane. I'm taking notes from everyone's advice here though - especially that calling script and the tip about checking claim balance/benefit year dates. Thanks for documenting all this, it's like a survival guide for dealing with EDD's dysfunction! I really hope you get through to someone tomorrow and can finally get some answers about your claim.
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I'm so sorry you're going through this - the Money Network card system is absolutely broken and it's infuriating how EDD just washes their hands of it. I had my card compromised twice last year and learned some hard lessons. A few things that helped me: First, when you call that 1-866-692-9374 number, immediately press 0 multiple times to bypass the automated system - don't even listen to the menu options. Once you get a human, tell them you need to speak to the "fraud resolution department" not regular customer service. They have different access levels. Second, if your replacement card won't activate, there's usually a "temporary block" on the account that regular customer service can't remove. The fraud department can lift this immediately once they verify your identity. Third, demand they send you a written confirmation of your fraud claim via email or mail. Without documentation, they can just claim there's no record of your case. The whole system is designed to make you give up, but don't let them wear you down. Your $2,870 is YOUR money that you earned. Keep escalating until someone with actual authority helps you. Good luck!
This is incredibly helpful, thank you so much! I had no idea about pressing 0 multiple times to bypass the menu or asking specifically for the "fraud resolution department." I've been wasting time with regular customer service who keep telling me they can't do anything. I'm going to call right now and follow your exact steps. The part about getting written confirmation is really smart too - I should have been doing that from the beginning. It's ridiculous that we have to become experts in navigating their broken system just to access our own money, but I really appreciate you sharing what actually worked for you!
I just went through this exact nightmare last month! The Money Network card system is absolutely terrible and EDD acts like they have no responsibility for it. Here's what finally worked for me after weeks of frustration: First, call 1-866-692-9374 and when the automated system starts, immediately say "FRAUD DEPARTMENT" - don't wait for menu options. Regular customer service is useless, but the fraud team can actually access and transfer your funds. Second, if they say your case is "under investigation" for 10-15 days, don't accept that. Tell them you need emergency fund access for essential expenses and ask for their "hardship expedite process" - they won't mention this exists unless you specifically ask. Third, get EVERYTHING in writing. Ask for email confirmation of your fraud case, the case number, and timeline for resolution. Without documentation, they'll just give you the runaround forever. I also discovered that you can request an immediate transfer of ALL your funds to your bank account instead of waiting for a new card. This bypasses the whole card activation mess entirely. The whole system is designed to exhaust you into giving up, but that's YOUR money you earned. Don't let them keep it! Stay persistent and keep escalating until someone with actual authority helps you. You've got this!
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hey i know this is kinda off topic but does anyone know if they can garnish your tax refund for EDD overpayments? I'm expecting a refund this year and worried they'll take it
Yes, EDD can intercept your state and federal tax refunds for unpaid overpayments. They typically do this after sending several collection notices if you haven't set up a payment plan or received a waiver. This is one more reason why addressing the overpayment quickly with either a payment plan or waiver application is so important.
I went through something very similar last year and want to share what worked for me. After getting my hearing decision (also ruled ineligible), I was panicking about the overpayment too. Here's what I learned: Don't wait for the overpayment notice! Call EDD immediately and ask them to send you form DE 1446W (the financial hardship waiver application) right away. I made the mistake of waiting for the official notice and it delayed my waiver application by almost 3 weeks. When you call, also ask them to put a temporary hold on any collection activities while your waiver is being processed. Not all reps will do this, but some will if you explain your financial situation. For the waiver application, be thorough with your documentation. I included: - Bank statements showing minimal funds - Unemployment verification letter - Monthly budget breakdown showing expenses exceed income - Medical bills (if you have any) - Written statement explaining how repayment would cause severe financial hardship My waiver was approved after about 10 weeks. The key is showing you genuinely can't afford to repay without causing serious hardship to your basic living needs. Also, keep detailed records of every interaction with EDD - dates, times, rep names, reference numbers. You'll need this if there are any issues later. Hang in there - the waiver process does work for people in genuine financial hardship!
This is incredibly helpful, thank you so much for sharing your experience! I'm definitely going to call EDD tomorrow and request that DE 1446W form right away instead of waiting. The tip about asking for a temporary hold on collections is something I hadn't thought of - I'll make sure to mention that too. It's reassuring to hear that the waiver process actually worked for someone. I've been so stressed thinking I'm going to be stuck with this debt forever. Did you have to provide any additional documentation after you submitted your initial waiver application, or did they approve it based on what you sent initially?
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mines finally came through this morning!! check ur account again
YES!!! Just checked and the money finally hit my account! What a relief. Thanks everyone for the reassurance and tips. Will definitely plan better for future holidays.
So glad to see everyone's payments are starting to come through! I'm new to unemployment benefits and this was my first holiday delay - I was definitely stressed out like Giovanni was. It's really helpful to know this is normal and happens with every holiday. I'll bookmark this thread for future reference since I'm sure I'll need these reminders for July 4th and other holidays coming up. Thanks to everyone who shared their experiences and advice!
Welcome to the unemployment community! Holiday delays are definitely one of those things they don't warn you about when you first start getting benefits. I remember my first Memorial Day delay had me checking my account every hour thinking something was wrong. Now I know to just expect it and plan accordingly. This community has been so helpful for navigating all these little quirks of the EDD system that you only learn through experience!
Nia Jackson
Bank of America is the absolute WORST for handling the EDD cards!!! when my claim ended they just shut down my account with NO WARNING and I couldn't see any of my old transactions. I had to call them like 7 times and finally got someone who told me I could request paper statements by mail but it would cost $5 per month I wanted. such a ripoff but I needed them for my taxes
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Chloe Anderson
•Just an important clarification - Bank of America shouldn't be charging $5 per statement for EDD debit card accounts. Under their agreement with the State of California, they're required to provide at least one free statement copy per request for closed accounts. If they tried to charge you, you should dispute that and reference the California EDD Debit Card Account Agreement which specifies the free statement policy. Many customer service reps aren't properly trained on the EDD-specific policies.
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Natasha Orlova
I'm so sorry for your loss, Omar. Losing a loved one makes dealing with bureaucratic nightmares feel impossible - please don't blame yourself for not handling this sooner. I had a very similar 1099G discrepancy in 2020 (mine was off by about $6,000). What finally worked for me was getting my complete EDD claim history through their UI Online portal. If you can still log in, go to "History" and then "Payment Activity" - you can download a detailed report showing every single payment they issued. This report includes payment dates, amounts, and importantly, any payments that were "issued" but later reversed or cancelled. The key thing I discovered was that EDD sometimes reports payments on the 1099G that were initially authorized but then clawed back due to eligibility issues or system errors. These "phantom payments" still show up on tax documents even though the money never actually reached your account. If you can't access UI Online anymore, you can request this same payment history by calling EDD and asking specifically for a "detailed payment activity report" rather than just general account information. The rep you spoke to who mentioned "funds were released" might have been referring to this exact issue. This report was accepted by both the IRS and my tax preparer as proof of actual benefits received, and I was able to amend my return successfully. Good luck!
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