UPDATE: I finally got through to EDD! I tried calling right when they opened at 8am and got through after about 20 attempts. They confirmed my online application is in the system and put a note to disregard my paper application when/if it gets processed. The rep said my claim should be processed within 10 business days. What a relief! Thanks again for all the help everyone.

So glad you got it sorted out Nina! Your story is going to help so many people who run into the same website issues. The tip about trying Firefox in incognito mode late at night is gold - I'm definitely bookmarking this thread. It's crazy how much faster the online system is compared to paper applications. Good luck with your claim processing!

my neighbor went thru this last year. the person who stole his identity also applied for credit cards and bought a CAR using his info! definitely check everything and freeze ur credit not just put alerts

I'm so sorry you're going through this - identity theft is absolutely terrifying! I just wanted to add that you should also check with your bank to see if they can put additional monitoring on your accounts. When my brother dealt with EDD fraud, the thieves also tried to change his direct deposit information to steal future legitimate benefits he might be entitled to. Also, don't forget to check if they filed claims in other states too - some scammers file in multiple states using the same stolen identity. You can search for "[state name] unemployment fraud report" to find the right departments if you want to be thorough. Stay strong - this really is becoming unfortunately common and most people understand you're the victim here, not the perpetrator. Document everything and keep pushing until it's resolved!

UPDATE: I finally got through to EDD! Used that Claimyr service and it actually worked - was connected to a representative in about 15 minutes. The rep confirmed exactly what many of you said - the system had automatically carried over my previous disqualification without reviewing my new circumstances. She removed the disqualification after verifying my layoff details and reprocessed my certifications. She said I should see the payment status change to "paid" within 24-48 hours and receive funds on my EDD debit card shortly after. For anyone facing a similar situation, definitely call as soon as possible and specifically ask them to review your most recent separation reason. Thank you all for your help and advice!

Congratulations on getting this resolved! Your experience is a perfect example of why it's so important to share these stories in the community. The fact that you got through in 15 minutes using Claimyr while others have spent weeks trying to call directly really highlights how broken the EDD phone system is. I'm dealing with a similar situation right now where my claim was automatically denied after reopening, even though I was laid off from my most recent job. Your post gives me hope that it can be fixed quickly once you reach the right person. Going to try that service you mentioned since traditional calling hasn't worked for me either. Thanks for taking the time to post the update - it's incredibly helpful for those of us still fighting this battle!

UPDATE: I finally got this resolved! After trying everything suggested here, I ended up using Claimyr to get through to an EDD rep after waiting 3 hours on hold. Turns out when I updated my email on ID.me, it created a verification mismatch. The rep had to manually update something on their system and then had me clear my browser and try again. I'm finally back in my account and was able to certify for all my weeks! Thank you everyone for your help!

This is such a relief to see this resolved! I'm dealing with a similar issue right now where I updated my phone number on ID.me and now I'm getting authentication errors. Based on your experience, it sounds like any changes to ID.me can mess up the sync with EDD's system. I'm going to try the phone certification number first to make sure I don't miss my deadline, then work on getting through to a rep. Thanks for sharing your solution - it gives me hope that this can actually be fixed!

UPDATE: I tried the automated phone number that @unemploymentpro suggested, and was able to verify with my SSN and California ID number instead! Then I requested a temporary password be sent to my email. Successfully logged in now. Thanks everyone for your help!

So glad you got it resolved! This is exactly why I always recommend trying the automated phone system first before going through the online reset process. The phone system often has more flexible verification options. For anyone else reading this thread, that automated number (1-866-333-4606) is available 24/7 and can be a real lifesaver when the online system is being difficult. Thanks for updating us with the solution that worked!