So glad you got this resolved! This is exactly why I always tell people to call Money Network directly first instead of trying to get through to EDD. The postal service has been having issues lately, and cards getting lost in the mail is way more common than it should be. For anyone else reading this thread - the Money Network customer service number is 1-866-692-9374 and they're usually pretty helpful once you get through to them. And yeah, that $15 expedite fee is totally worth it when you're waiting on rent money! Hope your replacement card arrives quickly and you can get that direct deposit set up ASAP!

@Jasmine Quinn - Definitely call Money Network ASAP! I was in the same boat as you and @Malik Johnson just a few weeks ago. My card took 18 days and I was panicking about bills. Money Network was actually really helpful once I called them directly - they could see exactly when my card was mailed and when it should have arrived. The key is to be persistent with them if your card is overdue. They have the tracking info and can tell you right away if it's lost in the mail. Don't wait any longer than 10 business days to call them, especially if you need the money for rent or other essentials. Also, once you do get your card, I second what others have said about setting up direct deposit immediately. It's so much less stressful not having to worry about cards getting lost in the mail for future payments!

OK, here's what I've learned after dealing with this for 3 months: 1. Keep trying the website at odd hours. Like 2 AM or 6 AM. 2. If you get an error, screenshot it and note the time/date. 3. Call right when they open (usually 8 AM) and be prepared to redial for an hour. 4. If you get through, explain the online errors. They might be able to override. 5. Check your spam folder for emails from them. 6. Make sure all your info matches exactly what's on your W-2. 7. If all else fails, try the claimyr service someone mentioned or contact your state rep. Hang in there, it's a nightmare but you'll get through eventually!

I'm dealing with the same exact issue! The website crashes every single time I try to submit my claim. I've been unemployed for 2 weeks now and still can't get through the system. Has anyone tried filing by mail as a backup option? I'm wondering if that might be more reliable than the online portal right now. Also, does anyone know if there are specific browser requirements that might help? I've tried Chrome and Safari with no luck.

Update: I certified this weekend and reported my earnings exactly as explained here. My payment was processed and I received $118! (Slightly different than the $120 calculation but close enough). Thanks everyone for your help!

Congrats on getting it sorted out! That $2 difference is totally normal - I've noticed EDD's system sometimes has slight variations in calculations, probably due to rounding or how they handle cents. The important thing is you got the partial benefits you were entitled to. For anyone else reading this thread, this is a perfect example of why it's so helpful to understand the formula beforehand. You knew what to expect and could verify the payment was correct. Keep documenting everything in case you need it later!

UPDATE: I finally got this resolved! Used Claimyr to reach an EDD rep who confirmed there was a payment delay between EDD and Money Network. They manually released the payment and it showed up on my card within 3 hours. Thanks everyone for your help!

Great to see this got resolved! For anyone else experiencing similar delays, here's what I've learned from my own experience and helping others in this community: **Red flags that indicate you should call immediately:** - UI Online shows "paid" but no funds after 3 business days - Money Network card balance shows $0 when EDD shows payment processed - You get a "payment issued" text but nothing on your card **Who to call first:** - If UI Online shows "paid" → Call Money Network first (they can see if there's a hold) - If UI Online shows "pending" → Call EDD first (eligibility issue) **Quick tip:** Before calling anyone, check your Money Network transaction history online - sometimes payments show there before they're available to spend. The fact that so many people are having similar issues suggests there might be ongoing technical problems between EDD and Money Network systems. Hopefully they get this sorted out soon!

Just wanted to add that if you do decide to appeal the overpayment, make sure you keep paying on the payment plan while the appeal is pending! I made the mistake of thinking I could stop payments during my appeal process and they immediately canceled my payment plan and started collection actions. The appeal and payment plan are completely separate processes. Also, if you win your appeal, they'll refund any payments you made, so you're not losing money by continuing to pay while appealing. Learned this the hard way after my payment plan got canceled and it took months to get reinstated!

This whole thread has been a lifesaver! I'm in almost the exact same boat - got an overpayment notice for $890 three weeks ago, set up a payment plan, and have been going crazy trying to figure out where to actually pay. Like everyone else, I kept looking in UI Online and couldn't find anything. It's absolutely mind-boggling that they make you set up the plan online but then you have to hunt around for completely different ways to actually make the payments! @Serene Snow that electronic payment system link is gold - I had no idea that existed. Going to try that first since it sounds way more reliable than mailing checks and hoping they don't get lost. @Lim Wong thanks for the heads up about keeping payments current even during appeals - that's definitely not intuitive but makes sense given how strict they are about everything. One question for the group: has anyone had issues with the electronic payment system taking longer than expected to process? My first payment is due next week and I'm paranoid about timing. Should I give it a few extra days or does it usually process pretty quickly?