While reaching EDD by phone is certainly challenging, I'd suggest trying these specific approaches: 1. Call at 8:01am Tuesday-Thursday (avoid Monday rush) 2. When prompted for your Social Security Number, don't enter anything - this sometimes routes you to a live person faster 3. Try the Technical Support line (1-855-327-7057) and then ask for a transfer 4. Ensure your UI Online contact information is 100% up-to-date, as they sometimes try to call claimants with issues 5. Check if your identity verification was successfully processed - this is a common reason for claims being stuck in pending Also make sure your certification answers are consistent with your application to avoid triggering eligibility interviews.

Just wanted to follow up - were you able to get through using any of these methods? I'm curious which one worked (if any).

I went through a phone appeal in December and it was actually less scary than I expected! The judge was professional and asked straightforward questions. For your situation with the PDF vs JPG issue, make sure you can clearly explain that you DID complete all the required job searches - you just uploaded the proof in the wrong format. Have specific details ready: company names, dates you applied, how you applied (online, email, etc.), and any confirmation numbers or emails you received. The judge will likely ask you to walk through a typical week of job searching activities. Practice explaining your process out loud beforehand so you sound confident. Also, if you still have those PDF files, mention that you can provide them in the correct format immediately if needed. Regarding backpay - yes, if you win they'll process all your past weeks automatically, but like others said, it can take 2-4 weeks to actually see the money. The important thing is that you've been certifying every two weeks even while disqualified. Good luck! Your case sounds pretty straightforward since it's just a formatting issue, not an actual failure to job search.

I had my phone appeal hearing about 6 months ago for a similar documentation issue and wanted to share some specific advice. The judge will likely focus on whether you actually performed the work search activities, not just the format issue. Be ready to provide exact details - I had to give specific company names, job titles I applied for, and dates. One thing that really helped me was having a printed copy of my job search log in front of me during the call so I could quickly reference details when asked. The judge asked me to describe my typical job search process step-by-step, so practice explaining that clearly. For the backpay question - yes, it should be automatic IF you've been certifying every two weeks (which it sounds like you have). Mine took about 18 days after the written decision to hit my account. The key is to keep certifying even during the appeal process, which you're already doing. Don't stress too much - your case sounds very winnable since you actually did the required activities. The PDF vs JPG thing is honestly ridiculous on EDD's part. You've got this!

Update: I finally got through to EDD this morning after using the Claimyr service that someone suggested (totally worth it btw). The rep said my family emergency is considered good cause and they're processing my backdate request! She said I should see the additional weeks appear in my UI Online account within 10 days, and then I'll need to certify for all those weeks. Thank you everyone for your advice - this community has been so helpful!

Congrats on getting approved for the backdate! That's such a relief when you're dealing with financial stress. Just wanted to add a tip for anyone else in a similar situation - when you do get those backdated weeks to certify for, double-check that the benefit amounts look correct. I had an issue where my backdated weeks showed a lower weekly benefit amount than my regular weeks, and I had to call back to get it corrected. Also, if you had any other income during those backdated weeks (like severance pay or part-time work), make sure you report it accurately when certifying. The last thing you want is an overpayment notice later on!

Just a quick update from what I've seen recently - if you're still having trouble after trying the format suggestions and waiting a few days, there's one more thing to check. Make sure the name you're using matches EXACTLY what's on your Social Security card, not your driver's license or what you typically go by. EDD's system is very particular about this and will reject the registration if there's any mismatch, even if it's just a middle initial issue.

So glad you got it sorted out! This thread is going to be super helpful for other people dealing with the same issue. The O vs 0 confusion is such a common problem with government forms - they really should use clearer fonts on those letters. Thanks for updating us with what actually worked!

I tried certifying by phone last year and the system kept hanging up on me when I tried to enter my work search information. something about "too many attempts" but I was only trying to enter 3 job contacts! ended up having to go to the library to use their computers and certify online. phone system seems buggy sometimes.

That's frustrating about the phone system glitching on work search entries! I've had similar issues with automated systems timing out. For anyone else who might run into this - if the phone system keeps hanging up during work search reporting, try speaking your entries more slowly and clearly, and make sure you're in a quiet area with good cell reception. Sometimes background noise can confuse the voice recognition. Also, have all your job contact info written down beforehand so you're not pausing to think - the system might interpret long pauses as connection issues. If it keeps failing, the online system is definitely more reliable for complex entries like work search activities.