EDD contact nightmare - wrong email registered and can't reach anyone by phone

The EDD contact situation is frustrating but there are specific numbers that work better than others. For technical account issues like yours with the email mismatch, call 833-978-2511. Don't use the general claims line. Call exactly at 8:01 AM when they open or right after lunch at 1:01 PM for shortest wait times. When the automated system asks why you're calling, say "payment information" - this usually routes you to a tier 2 specialist faster who can help with account issues. Regarding not being able to comment on posts, that's just how their UI Online system works - it's not a discussion forum.

omg this is SO edd!!! theyr systems r probably from 1992 lol. i had same issue but with my phne # instead of email. took me 3 weeks of calling everyday to fix it!! ridiculous

The EDD phone system is deliberately designed to prevent you from reaching an agent. It's a feature, not a bug. I worked in state government (not EDD) and can tell you they intentionally understaff the phone lines because it's cheaper to make people give up than hire enough staff. The email confusion is probably because they migrated data from an older system and messed up your contact info. Classic government incompetence that we all pay for with our taxes. Good luck getting through - you'll need it.

I was calling for 2 months! TWO MONTHS! 50+ calls each day before I found Claimyr.com which got me through to an EDD rep in about 20 minutes. Basically they keep calling for you until they get through, then connect you. Check out their video to see how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km - seriously saved my sanity. The agent I talked to fixed my email issue right away and even helped with some other claim problems I was having. Before that I literally couldn't sleep because of stress.

For this specific email mismatch issue, I recommend these steps: 1) First try the technical support line at 833-978-2511 (press options 1, 2, 4 in the menu) 2) If that doesn't work, submit a secure message through UI Online asking specifically for email correction. Screenshots help. 3) As a backup, send a paper letter via certified mail to your local EDD office including your claim number, correct email, and copies of any correspondence showing the error. 4) After 7 days with no response, contact your state assembly member's office for constituent services - they have direct EDD liaison contacts. The email mismatch is usually caused by either data entry errors during initial claim setup or system migration issues. It's a common problem with a clear fix once you reach the right person.

not sure if this helps but i had weird email issues too. turns out when i filed my first claim in 2025 i used gmail but when i refiled in april i accidentally used my outlook and the system didnt catch it? rep told me they have no way to merge accounts so now i have 2 seperate edd logins. suuuuper annoying but at least i can get my money now lol

EVERYONE NEEDS TO STOP SUGGESTING THAT CLAIMYR SERVICE. They charge you money for something that should be free! This is exactly what EDD wants - for us to get so desperate we'll pay third parties for basic access to OUR GOVERNMENT SERVICES. If enough people complained to the governor's office or state representatives instead of finding workarounds, maybe they'd finally fix their broken system. Don't reward this dysfunction.

Update on what's working in May 2025 for reaching EDD by phone: 1) Technical Support: 833-978-2511 (best for account access issues like email problems) - First tier can only help with basic login/password resets - Must ask to be transferred to Tier 2 for email address changes 2) Regular Claims: 800-300-5616 (best for claim status, certification issues) - Virtually impossible to reach between 10am-12pm - Try at 8:01am exactly or 4:30pm for best results 3) UI Online Support: 833-978-2511, press 1, 2, 4 in sequence - Most likely to help with your email mismatch issue - Can usually make account changes while on the phone For the email specifically, once you reach a rep, request a "contact information audit" - this is their internal term for reviewing and correcting all contact methods on file for your claim.

I was having the same issue last month where they were sending certification reminders to an old Yahoo email I haven't used in years. I finally got it fixed by going IN PERSON to an EDD office. I know that sounds like a pain, but I was in and out in about 90 minutes and they corrected everything on the spot. Check if there's an office near you here: https://edd.ca.gov/en/office_locator/ - just bring ID and any claim paperwork you have. They can usually fix email issues immediately since you're there in person to verify your identity.

I'm dealing with the exact same frustrating situation! Been trying to reach EDD for weeks about my email being wrong in their system. Based on what everyone's shared here, I'm going to try calling 833-978-2511 right at 8:01 AM tomorrow and specifically ask for a "contact information audit" - that's brilliant advice. If that doesn't work, I'll definitely consider going to the local office in person since that seems to have worked well for others. It's ridiculous that we have to jump through so many hoops just to get basic account information corrected, but I really appreciate everyone sharing what actually works. Will update if I make any progress!

This thread has been incredibly helpful - I'm bookmarking it for future reference! One thing I'd add based on my experience is to document EVERYTHING when you're dealing with EDD. Keep a log of every call you make (date, time, who you spoke with, what was discussed), save screenshots of error messages, and even record confirmation numbers if they give you any. I learned this the hard way when a rep told me my issue was "fixed" but nothing actually changed in the system. Having detailed records helped when I called back and got a different agent. Also, if you do get through to someone, ask them to send you a confirmation email or secure message through UI Online confirming what changes were made to your account. It's saved me from having to re-explain my situation multiple times. The system is definitely broken, but protecting yourself with good documentation makes navigating it a little less painful.

I've been following this thread closely since I'm dealing with a similar email mismatch issue with EDD. What's really helpful is seeing all the different strategies people have tried and what actually worked. I'm planning to combine several approaches: first trying the 833-978-2511 number at exactly 8:01 AM using the "contact information audit" terminology, and if that fails, visiting my local EDD office with all my documentation. The documentation advice from Mateusius is spot-on too - I'm starting a call log today. It's frustrating that we need these workarounds for basic government services, but I'm grateful for this community sharing real solutions. Has anyone had success getting the email issue fixed through the secure messaging system in UI Online, or is phone/in-person the only way that actually works?

Reading through all these responses, I'm amazed at how many people are dealing with the exact same email mismatch issue - it really shows how widespread this problem is with EDD's system! I'm planning to try the 833-978-2511 number tomorrow morning at 8:01 AM sharp and specifically request a "contact information audit" like Sadie suggested. If that doesn't work, the in-person office visit that Abby mentioned sounds like a solid backup plan. I also really appreciate Mateusius's advice about documenting everything - I'm starting a call log today so I don't lose track of what different reps tell me. It's ridiculous that we need all these strategies just to get basic account info corrected, but this thread has given me hope that there are actually ways to get through the system. Thanks everyone for sharing what actually works instead of just complaining (though the complaints are totally justified too!). Will definitely update once I make some progress.