Certification stuck in 'processing' - EDD payment cycle problem

You should absolutely be more aggressive with your follow-up. EDD's mail processing is notoriously slow, and things get lost ALL the time. Here's what I recommend: 1. Call again and specifically ask for a "status of claim" review. Tell them you need to know if your form was received and processed. 2. Request that they document in your file that you mailed the form weeks ago. Ask them to remove any flags on your account that are causing the processing delay. 3. If they mention an interview, get the exact date, time, and what number they'll call you from. Write it down! 4. Ask them to release any pending payments while they investigate, since you've been responsive to all their requests. That rolling certification pattern happens when there's an unresolved eligibility issue. The system automatically holds your most recent certification until they clear whatever flag is on your account.

omg same thing happened to me!!! i had a form due in february too and my payments kept getting stuck in processing one at a time!! so frustrating. i just kept calling and calling and finally got thru after like 2 weeks. they said my form never got scanned into the system even tho i sent it. had to fax it again. might wanna try that

If you're having trouble getting through to EDD on the phone (and who isn't?), I'd highly recommend trying Claimyr. I was in a similar situation with a perpetual pending certification and couldn't get through for weeks. Claimyr connected me to an EDD rep in about 20 minutes when I'd been trying for days on my own. They have a video showing how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Basically they navigate the phone system for you and call you when they've got an agent on the line. Saved me a ton of frustration after being stuck in that same rolling delay cycle for almost a month. Their website is claimyr.com if you want to check it out.

The issue you're experiencing is called a "conditional payment" cycle. When there's an unresolved eligibility question or missing documentation, the EDD system will continue paying your previous certification when you submit a new one, but always hold the most recent one until the underlying issue is resolved. You NEED to follow up on that interview appointment the representative mentioned. Based on your description, it sounds like you might have a DE 4365 (Eligibility Determination) form that was due. If EDD didn't receive it, they automatically schedule an eligibility interview, which is probably what that rep saw in the system. Call first thing in the morning (8:00am sharp) when the queue is shortest. Ask specifically: 1. What is the scheduled interview date? 2. Can they confirm receipt of your form? 3. Can they place a note in your file documenting your previous submission? 4. Is there any way to submit the form electronically instead of by mail? As for being more aggressive - unfortunately, yes. With EDD, the squeaky wheel gets the grease. Mail can take 4-6 weeks to process currently.

THE SYSTEM IS BROKEN!!! This EXACT same thing happened to me and I NEVER got a straight answer. First they said they never got my form (I SENT IT CERTIFIED MAIL WITH TRACKING), then they said I missed an interview (THEY NEVER NOTIFIED ME), then they said my employer contested something (COMPLETELY FALSE). I spent MONTHS in this limbo where one payment was always stuck. Called 50+ times. FINALLY got someone who just fixed it with a few keystrokes and couldn't even explain what was wrong!!! EDD IS DESIGNED TO MAKE US GIVE UP ON BENEFITS WE'RE ENTITLED TO!!! Don't let them win!!!

hve u tried going to ur local edd office in person? sometimes thats the only way to get stuf fixed for real. i had payment issues for 3 months and finally went in person and they fixed it that day. just bring all ur paperwork and a printout of ur ui online account stuff

Quick update for you - I just helped my brother through a similar situation last month. The key was getting them to review what form was actually needed. In his case, they kept saying they were waiting for a DE 4365, but he actually needed to submit a DE 1326C. The rep who finally helped had to transfer him to a specialist who could see the actual status of his account. One thing to clarify - when they mentioned "elevating the issue" did they give you a timeframe? They should have provided a reference number for that escalation and a time estimate for resolution. If not, you need to call back and get that information. Also, check your UI Online inbox AND your physical mail. Sometimes interview notices are sent through regular mail only, especially if there's an issue with your UI Online account or email settings.

might sound dumb but have u checked ur spam folder?? EDD sent me an important email and it went to spam and i almost missed my phone interview cuz of it!! also i learned the hard way that if u get a letter from EDD with a time/date for a phone interview u HAVE to answer when they call or ur claim gets auto-denied and thats super hard to fix.