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EDD only paid one week but left another week pending - can't get through on phones

I'm beyond frustrated right now. I certified for two weeks last Sunday (7/14) and checked my UI Online account this morning to find they only paid me for one week ($487) while the other week is stuck on 'pending' with no explanation. My rent is due in 5 days and I was counting on the full payment! I've been calling the main EDD number at least 15 times each day and either get the 'too many callers' message or it hangs up after I navigate through all the prompts. Has anyone else had this weird partial payment thing happen? Is there something wrong with my certification for that specific week? My work search activities were basically identical for both weeks so I'm completely confused why one got approved and one didn't. Any advice on how to actually reach a human at EDD who can explain what's happening?

This exact thing happened to me last month! One week paid, one week pending for no apparent reason. Turns out they were doing an eligibility review on just that week because I reported slightly higher income from a side gig. Did you report any earnings for the pending week that were different from the paid week?

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Amara Adebayo

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No different earnings between the weeks - that's what's so confusing! I worked the same part-time hours both weeks (16 hours) and reported the same gross income ($320). Nothing changed between the two weeks, which is why I'm so baffled.

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somtimes its just random flagging in their system. my brother had 3 weeks paid then 1 pending then 2 more paid without changing anything. EDD computers are from like 1995 lol

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Dylan Evans

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Totally!! Their systems are ANCIENT! I swear they're running everything on Windows 95 still! Every time they "upgrade" something it breaks three other things. No wonder so many of us get stuck with these random pending payments that make NO SENSE!!

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Sofia Gomez

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This is a common issue that happens for several reasons. The most likely explanations are: 1. Random quarterly review flag - EDD automatically flags some certifications during the quarter change (which just happened in July) 2. Identity verification check - sometimes they'll hold one payment while verifying identity again 3. Employer response delay - if your former employer just responded to something 4. System glitch that requires manual override Unfortunately, you're right that you need to speak with a representative to resolve this. The regular customer service line has very limited availability, but there are a few strategies that might help: - Call exactly at 8:01 AM when they open - Use the technical support number (833-978-2511) and request a transfer - Try the UI Online message center and specifically request a callback And make sure to keep certifying for any upcoming weeks while this gets resolved.

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Amara Adebayo

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Thank you for the detailed response! I'll definitely try calling right at 8:01 AM tomorrow. I hadn't thought about the quarterly review thing - that timing makes sense since it's July. At least I know there are several possible explanations and it's not necessarily something I did wrong. I'll keep certifying as normal too.

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StormChaser

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After dealing with EDD for months I finally found a service called Claimyr that got me through to an EDD rep in about 20 minutes instead of spending days trying to get through. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km It was honestly the only way I could get my pending payments fixed. The rep explained that my account had a random quarterly review flag (exactly what someone mentioned above) and they cleared it immediately once I actually got through to them.

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Dmitry Petrov

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Is that service legit tho? feels sketchy to use some 3rd party thing when dealing with unemployment

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Dylan Evans

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The EXACT same thing is happening to me right now!! One week paid, one week pending since July 15th!! I've been trying to call EDD for DAYS and can't get through! This is RIDICULOUS!! How are we supposed to pay bills when they randomly decide to hold our money with NO EXPLANATION?? I'm going to try calling again tomorrow but I'm about to give up. Has anyone here actually gotten their pending payment resolved without spending 8 hours a day redialing???

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Yes, I got mine resolved, but it took persistence. What worked for me was calling the technical support number first (833-978-2511), then asking for a transfer to claims. Got through in about 45 minutes using that method. The regular number is basically impossible to get through on.

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Ava Williams

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This happens all the time with EDD. Two main reasons: 1. Quarterly income review (they check if you worked during the quarter) 2. Random eligibility review Did you get any letters in your UI Online inbox? Sometimes they send an interview notice or request for additional information but don't make it obvious. Check your spam folder too if you get email notifications. If there's no obvious issue, it's definitely worth talking to someone. I'd recommend trying right at 8:01 AM or right after lunch at 1:00 PM - those are slightly better times to get through. And make sure you're calling 800-300-5616, not the other numbers.

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Amara Adebayo

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Just checked my UI Online inbox again and there's nothing new - no interview notices or requests for info. I'll definitely try calling at those specific times tomorrow. Thanks for the tip! Do you know if they're also open on Saturdays? I could try then too if they are.

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Ava Williams

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They're open limited hours on Saturdays (8am-12pm), but from my experience, Saturdays can actually be harder to get through because they have fewer reps working. Monday mornings right at opening time have worked best for me.

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my claim did this 2. pending is better then disqualified!! at least u will get the $$$ eventualy

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Amara Adebayo

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That's a good point - at least it's not disqualified! I just wish there was some explanation or timeline. It's the uncertainty that's killing me.

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Sofia Gomez

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Update on what I said earlier - I just remembered something important. If you were ever on any type of disability claim (SDI) within the past 18 months, sometimes EDD will put a week on pending because they're checking with the disability department to make sure there's no overlap. This happens pretty regularly and can take 7-10 days to clear automatically without you doing anything. Also, when you do get through to EDD, ask them to check if you have any "stop payment alerts" on your account. That's often the technical term for whatever is holding up your payment, and knowing that specific language can help the representative assist you more quickly.

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Amara Adebayo

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That's actually really helpful! I was on SDI back in November for about 3 weeks (had minor surgery). I wonder if that's causing the issue now? I'll definitely ask about "stop payment alerts" when I get through. Thank you!

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Dmitry Petrov

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just keep certifying even with the pending week. dont stop or ull make it worse

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Amara Adebayo

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Definitely - I'll keep certifying on schedule. My next certification is due this Sunday so I'll make sure to complete it on time.

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StormChaser

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Did you check if you accidentally answered something differently on the certification questions? Sometimes just one wrong answer (like saying you weren't available for work on one day) can trigger a pending status. Double-check your certification history and compare the answers between the paid week and pending week.

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Amara Adebayo

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Just went back and checked my certification history. The answers are identical for both weeks - I was available every day, looked for work, reported the same part-time hours, etc. Nothing different that I can see.

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Any luck getting through today? I'm curious if the SDI thing mentioned above might be the issue. That would make sense if they're doing some cross-checking between systems.

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Amara Adebayo

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Success!! I finally got through this morning at 8:03 AM after about 15 redials. The rep confirmed it was exactly what was mentioned above - a quarterly review flag combined with them checking my previous SDI claim. She removed the hold and said the payment should process in 24-48 hours. Such a relief! Thanks everyone for all your help and suggestions.

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