I'm having the same issue, edd is saying no available weeks to certify, my claim is good. It's Sunday today when I usually receive the notice to certify. Last Tuesday was veterans day and I'm wondering if the federal holiday would effect my certify date by pushing it out a day. Does anyone know if the certification dates are effected by federal holiday?

@Brandon Brown Yes, federal holidays absolutely affect EDD's certification schedule! Veterans Day would definitely push things back by a day or two. Based on all the experiences shared in this thread, holiday delays are super common with EDD's system. Since last Tuesday was Veterans Day, your certification weeks will probably appear Monday or Tuesday instead of the usual Sunday. The same thing happened during Memorial Day weekend as discussed earlier in this thread - everyone's weeks were delayed until Monday/Tuesday. EDD's system runs these batch processes overnight on Sundays, but when there's a federal holiday, it throws off their entire processing schedule. It's frustrating that they never communicate these delays proactively, but it's completely normal. I'd check again tomorrow (Monday) afternoon and Tuesday morning if nothing shows up. If you still don't see your weeks to certify by Tuesday evening, then you might want to call EDD. But based on everyone's experiences here, it's almost certainly just the Veterans Day delay affecting the system. Hang in there - the waiting is always nerve-wracking but holiday delays are just part of how EDD operates unfortunately!

This is such valuable information for anyone dealing with EDD phone certification issues! I've bookmarked this thread because it covers all the main troubleshooting steps. One thing I'd add based on my experience - if you're still having problems even during off-peak hours, sometimes clearing your phone's call history and restarting it before calling can help. I had a weird situation where my phone seemed to "remember" the previous failed connection attempts and would disconnect faster each time. After clearing everything and restarting, the call went through normally. Also, for anyone reading this in the future - the EDD website sometimes posts notices about known system outages or maintenance windows, so it's worth checking there first if you're having issues. Thanks again to everyone who shared their solutions - this community support makes dealing with EDD's technical problems so much more manageable!

Just wanted to add my experience for anyone else dealing with this - I had the exact same phone certification disconnection issue last month and discovered it was actually related to my phone carrier's spam blocking feature! Apparently some carriers now automatically block certain government automated systems thinking they're robocalls. I had to call my phone company and ask them to whitelist the EDD certification number (1-866-333-4606) and after that it worked perfectly. Might be worth checking with your carrier if the late-night calling doesn't solve the problem. Also, I've found that having a backup plan helps reduce the stress - I always keep the paper certification form ready to mail just in case the phone and online systems both fail. The postal delays aren't ideal but at least you know you've met your certification requirement.

So glad to see this got resolved! This is exactly why I joined this community - to help fellow veterans navigate these bureaucratic nightmares. I went through something similar with my Air Force retirement when I filed for UI after my tech job got eliminated. For future reference, veterans should always emphasize the "base period" distinction when dealing with EDD. The key phrase to use is "non-base period pension income" - that's the magic language that gets their attention. I keep a copy of my DD-214 and retirement orders handy whenever I deal with any government benefits. It's frustrating that EDD staff aren't properly trained on military retirement vs regular pension rules. Hopefully your success story will help other vets who face this same issue!

This thread is incredibly helpful! I'm currently dealing with a similar situation - retired from the Marines 5 years ago and just got laid off from my civilian job. EDD initially approved my claim but then suddenly stopped payments saying there was an "income verification issue" with my retirement pay. Based on what I'm reading here, it sounds like they might be incorrectly treating my military retirement as base period income even though my service ended way before my base period. I'm going to call tomorrow and use that key phrase "non-base period pension income" that @Mateo Rodriguez mentioned. Quick question for those who've been through this - when you called, did you need any specific documentation beyond your DD-214? I want to make sure I have everything ready before I try to get through to someone.

I just wanted to add that if anyone is still dealing with this issue, I found another potential workaround while waiting to get through to EDD. Sometimes the reopen claim loop is triggered by browser cache issues on the UI Online portal. Try clearing your browser cache completely, or better yet, try accessing your account from a different browser or incognito/private mode. This won't fix the underlying system glitch that needs EDD to resolve, but it might help you certify in the meantime without seeing that annoying reopen message. I noticed when I switched from Chrome to Firefox, the reopen prompt didn't appear for my last certification (though I still plan to call EDD to get the root cause fixed properly). Just a temporary fix idea while everyone is working on getting through to an actual representative!

This thread has been incredibly helpful for me! I'm currently experiencing this exact same reopen claim loop issue - it's happened three times in the past five weeks and each time I panic thinking I've somehow broken my claim. The financial stress of unpredictable payment timing is brutal when you're already dealing with unemployment uncertainty. What really strikes me about reading everyone's experiences is how this seems to be affecting so many people, yet EDD hasn't issued any official communication about this known system glitch. It's frustrating that we have to rely on community forums to understand what's happening with their own system. I'm definitely going to try the Claimyr service and use those specific terms Lincoln mentioned about "claim status flag error." Emma's browser cache suggestion is also really smart - I'm going to try that immediately while I work on getting through to an actual rep. Thank you all for sharing your knowledge and experiences. This community support makes such a difference when dealing with EDD's broken systems. I'll make sure to update everyone once I get this resolved!

Just want to echo what everyone else is saying about getting everything in writing! I made the mistake of trusting a phone conversation when I closed mine and had to deal with phantom charges months later. Also, pro tip: if you're paying off the balance, consider doing it via certified check or bank transfer so you have a clear paper trail. Regular online payments sometimes take a few days to process and you don't want any confusion about timing. The whole process took me about 3 weeks from start to finish, but that included some back-and-forth because I didn't follow all the steps properly the first time. Learn from my mistakes! 😊

One more thing to add that I learned the hard way - make sure to check if you have any autopay discounts that might affect your final balance! When I closed my Mohela account, I had a 0.25% interest rate reduction for autopay that I totally forgot about. The payoff amount changed slightly when I cancelled autopay to make the final payment, which caused some confusion. It wasn't a huge deal, but it delayed things by a few days while we sorted it out. Just something to keep in mind when you're getting that payoff statement - ask them to factor in any autopay changes if you're currently enrolled in that program.