EDD missed my scheduled phone interview - what should I do now?

This happens more often than you'd think. When EDD misses a scheduled phone interview, you need to contact them ASAP tomorrow morning. The system should automatically reschedule you, but I'd recommend calling to confirm rather than waiting for mail notification. Also check your UI Online account - sometimes they'll add interview notes there even if they didn't call you.

omg same thing happened 2 me last month! waited all day and nothing. had to call like 50 times next morning. finally got thru and they said the interviewer was out sick but nobody bothered to tell me or reschedule. so annoying!

Check ur spam folder maybe??? They sometimes call from weird numbers that don't look like EDD

Call the main EDD number (1-800-300-5616) first thing tomorrow morning at 8:00 AM sharp. Explain that you had a scheduled eligibility interview that was missed by the interviewer. Request they document this in your claim notes and ask for immediate rescheduling. If they say you'll have to wait weeks for a new appointment, politely ask to speak with a tier 2 specialist who has more authority to expedite interviews. Also, check your UI Online inbox tonight and tomorrow morning. Sometimes they send notifications about rescheduled interviews there before calling. Most importantly, don't panic about disqualification. As long as you make a good faith effort to contact them about the missed interview, they won't penalize your claim - this is their error, not yours.

After spending weeks trying to reach EDD about my missed interview, I finally tried Claimyr and it actually worked! Their service connects you directly to an EDD rep without the typical wait. Their site (claimyr.com) has a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km I was skeptical but managed to reach a rep in about 25 minutes who rescheduled my interview for two days later instead of waiting another 3 weeks. Definitely worth checking out if you keep hitting the call volume wall.

Something similar happened with my disability claim (not unemployment), but I think the process might be similar. You should document EVERYTHING. Write down exactly what happened, when you were available, and how you tried to contact them afterwards. If they try to hold this against you for "failure to participate" in the interview, you'll have evidence it was their mistake. btw, you might also wanna make sure you didn't miss any messages or emails about a reschedule. They changed my interview time without clearly notifying me and then tried to blame me for missing it. The whole system seems designed to frustrate people until they give up on their benefits.

my cousin works for edd and says theyve been having major staffing issues this year. interviews get rescheduled all the time but the system doesnt always notify people. if u call be super nice bc the reps r overworked and more likely to help if ur not yelling at them

UPDATE: I got through to EDD this morning! Used the Claimyr service that someone recommended here and it actually worked - got connected to a live person in about 30 minutes. The rep was super apologetic and said there was a system error that affected several interviews yesterday. She rescheduled my interview for TOMORROW instead of making me wait another 3 weeks! She also noted in my file that the missed interview was EDD's fault, not mine. HUGE relief. Thanks everyone for your advice!

Why do we have to jump through so many hoops just to get OUR money that WE paid into the system? The EDD is a disaster and has been for years. Missing interviews, lost paperwork, random disqualifications... it's like they're TRYING to make it impossible to collect benefits. I spent 7 weeks fighting with them over a similar issue in February and almost lost my apartment waiting for them to fix THEIR mistake. The whole system needs to be rebuilt from scratch. I've worked and paid taxes for 24 YEARS and this is how they treat us when we need help?

I'm so glad you got this resolved quickly! This is exactly why I always recommend people document everything and stay persistent with EDD. Your experience shows that while the system has major flaws, there are ways to navigate it successfully. For anyone else reading this thread who might face a similar situation - don't give up! The combination of being polite but firm with representatives, using tools like Claimyr to actually get through, and keeping detailed records really does work. Thanks for updating us on the outcome!

This is such a common issue unfortunately! I went through something similar a few months ago - waited all day for my scheduled interview and EDD never called. The anxiety of not knowing what would happen to my claim was awful. What really helped me was calling the 1-800-300-5616 number right when they opened at 8am and being very specific about what happened. I told them exactly what time my interview was scheduled, that I was available and waiting, and that no call came through. They were able to see in their system that the interview was marked as "no contact made" and rescheduled me for the following week. The key is getting through to someone who can actually look at your claim details. Don't let them just tell you to wait for a letter - politely insist they reschedule you over the phone. You've already waited long enough!

I'm dealing with a similar situation right now - had my interview scheduled for yesterday afternoon and EDD never called. Been refreshing my UI Online account constantly and there's no update there either. Reading through everyone's responses here is giving me hope that this can be resolved quickly. I'm planning to call first thing tomorrow morning at 8am sharp and document everything like you all suggested. It's so frustrating that we have to chase them down when THEY missed the appointment, but at least knowing others have successfully gotten through and rescheduled makes me feel less panicked about it. Thanks for sharing your experience and the update that you got it sorted out!

This is such a widespread problem with EDD that really highlights how broken their system is. I had my interview missed twice - TWICE! - before finally getting through to someone who could help. The first time they told me the interviewer called in sick, the second time they said there was a "technical issue." Both times I had to wait on hold for hours just to get that basic information. What really helped me was keeping a detailed log of every interaction - date, time, who I spoke with, reference numbers, everything. When I finally got a supervisor on the line, having all that documentation made it clear this was entirely on their end. They fast-tracked my rescheduled interview and even expedited my claim processing as an apology for the delays. Don't let them make you feel like this is normal or acceptable - it's not. You deserve better service, especially when you're already dealing with the stress of unemployment.

I've been following this thread and it's shocking how common missed EDD interviews are! What really bothers me is that they expect us to be available within seconds when they call, but then they can just not show up with zero consequences. I went through this exact same thing last month - waited by my phone all day, even canceled other plans, and nothing. When I finally got through to someone the next day, they acted like it was no big deal and offered me an appointment 4 weeks out like my time doesn't matter at all. The system is clearly understaffed and poorly managed, but they take it out on people who are already struggling financially. It shouldn't take a community forum to figure out how to get basic service from a government agency. At least posts like this help people know they're not alone and there are ways to fight back!

This is exactly why I always tell people to treat EDD interactions like you're building a legal case - because essentially you are! The fact that so many people have experienced this shows it's a systemic problem, not isolated incidents. What's helped me and others I know is calling the moment they open (8am sharp), having all your documentation ready, and being polite but firm about getting immediate resolution. Don't accept "wait 3-4 weeks for a new appointment" when THEY missed the scheduled interview. Ask to speak with a supervisor if the first rep won't help, and make sure they document in your file that the missed interview was EDD's error, not yours. The system is broken, but there are ways to navigate it if you know what to do. Keep fighting for what you deserve!

I'm so sorry this happened to you! This exact same thing happened to me about 6 months ago and it was incredibly stressful. The good news is that it's absolutely NOT your fault and they can't disqualify you for their mistake. When I called the next morning (and yes, call right at 8am - that's the only way to get through), the rep actually apologized and said they had multiple interviewers out that day due to illness. They rescheduled me for the following week instead of making me wait another month. Make sure to emphasize when you call that YOU were available and waiting, and that the missed interview was on their end. They should note this in your file to protect your claim. Also, definitely check your UI Online account tonight - sometimes they post updates there first. Hang in there, this will get resolved!

This is such a frustrating but unfortunately common experience with EDD! I went through something very similar about 2 months ago - had my phone glued to my hand all day for a scheduled interview that never came. What worked for me was calling the main number (1-800-300-5616) at exactly 8:00 AM the next morning. I had to try about 15 times before getting through, but once I did, the rep was actually very understanding. She explained that they've been having major system issues with their interview scheduling software and that several people had missed interviews that same day due to technical problems on their end. The key is to be very clear that YOU were available and ready - don't let them imply it was your fault in any way. Ask them to document in your claim notes that the missed interview was due to EDD's error, not yours. This protects you from any potential disqualification issues. In my case, they rescheduled me for just 5 days later instead of the usual 3-week wait, which was a huge relief. Also, definitely keep checking your UI Online account over the next day or two - sometimes they'll post rescheduling information there before calling you. You've got this! Don't let their broken system discourage you from getting the benefits you're entitled to.

This is such a frustrating situation, but you're definitely not alone! I had the exact same thing happen to me about 8 months ago - waited all day for my scheduled EDD interview and they never called. I was so stressed thinking they'd disqualify my claim or make me start over. What saved me was calling the 1-800-300-5616 number at exactly 8:00 AM the next morning and being persistent - it took about 20 tries to get through the busy signals, but don't give up! When I finally reached a rep, they were actually apologetic and explained they'd had technical issues that day. They rescheduled me for the following Tuesday instead of making me wait weeks. The most important thing is to emphasize that YOU were available and waiting - make sure they document in your file that the missed interview was EDD's fault, not yours. This protects your claim from any disqualification issues. Also keep checking your UI Online account for updates. I know how scary this feels when you're already struggling financially, but this is their mistake and they will fix it. Stay strong and don't let their broken system discourage you from getting the benefits you've earned!

I'm so sorry you're dealing with this - it's absolutely maddening when EDD can't even show up to their own scheduled appointments! This happened to my sister last year and she was livid. The good news is that several people here have given you solid advice about calling right at 8 AM and documenting everything. One thing I'd add is to also check if your state assembly member or congressman's office has a constituent services team that helps with EDD issues. Sometimes they can cut through the bureaucracy faster than calling the main number repeatedly. My sister ended up contacting her assembly member's office after getting the runaround, and they actually got her rescheduled within 48 hours. Also, if you do end up trying that Claimyr service that Grace mentioned, just be aware there might be a small fee involved - but honestly, if it saves you weeks of waiting and stress, it could be worth it. The most important thing is getting this resolved quickly so you can get your benefits flowing again. You shouldn't have to suffer financially because of their incompetence!

I've been through this exact nightmare myself! EDD missed my scheduled interview about 4 months ago and I was absolutely panicked thinking my claim would be disqualified. Here's what worked for me: Call the 1-800-300-5616 number at EXACTLY 8:00 AM when they open - set multiple alarms if you need to. Be prepared to redial 20-30 times because you'll get busy signals, but don't give up! Once you get through, calmly explain that you had a scheduled interview that EDD failed to conduct, emphasize that YOU were available and waiting all day, and ask them to document in your file that this was EDD's error, not yours. In my case, they rescheduled me for the very next week instead of the usual 3-week wait. The rep even apologized and said they'd been having major staffing and technical issues. Don't let them brush you off with a standard "wait for a letter" response - politely insist on immediate rescheduling since this was their mistake. You've got this! Their system is broken but there ARE ways to get results if you stay persistent and polite.

I'm so sorry this happened to you! This is unfortunately way more common than it should be with EDD. I went through something similar last year - had a scheduled phone interview, cleared my whole day, sat by the phone for hours, and they never called. The stress and uncertainty is horrible, especially when you're already dealing with financial pressure. Here's what I learned from my experience: Call the main EDD line (1-800-300-5616) RIGHT at 8:00 AM tomorrow morning. I literally mean set an alarm for 7:59 AM and start dialing at exactly 8:00. You'll probably get busy signals for the first 15-20 attempts, but keep trying - persistence is key with their broken phone system. When you finally get through, be very clear about what happened: "I had a scheduled eligibility interview today that EDD failed to conduct. I was available and waiting by my phone all day." Ask them to document in your claim file that the missed interview was due to EDD's error, not yours. This is crucial for protecting your benefits. Don't accept a 3-week wait for a new appointment when it's THEIR mistake. Politely but firmly ask for expedited rescheduling - many people here have gotten interviews within a week when they pushed back on the standard delay. You're not alone in this, and it absolutely can be resolved. Their system is a mess, but you deserve those benefits and you'll get through this!