EDD called 2 hours before scheduled interview time - now what happens to my claim?
I'm absolutely livid right now. Had a phone interview scheduled with EDD yesterday between 1-3pm regarding some 'discrepancy' they found in my claim. I rescheduled important client meetings, made sure my phone was fully charged, and had all my employment documents spread out on my kitchen table ready to go. Guess what? They called at 10:57am - more than TWO HOURS before the scheduled window! I was in the bathroom and missed the call completely. By the time I saw the unknown number on my phone, it was too late. Now I'm panicking that my benefits will be disqualified because of THEIR mistake. Has anyone else had EDD call way outside their scheduled window? What happens now? Do I need to request another interview or will they just deny my claim? I can't afford to wait weeks for this to be sorted out.
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QuantumQuest
this happend to mee also!! they called like 45 mins early when I was driving to get home for the call. its so unfair, like we r suposed to just sit by the phone ALL DAY because they cant follow there own schedules??
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Zoe Dimitriou
•Exactly! It's ridiculous. Did you ever get to reschedule? I'm trying to figure out what to do now.
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Jamal Anderson
Contact EDD immediately through your UI Online account. Send a message explaining that they called outside the scheduled window. Then call them first thing tomorrow morning to request a rescheduled interview. You have up to 48 hours after a missed interview to contact them and explain. Make sure to document everything - take screenshots of your appointment notice showing the 1-3pm window. This happens more than you'd think because interviewers sometimes get through their queue faster than expected and start making calls early.
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Zoe Dimitriou
•Thank you, I'll send a message right away. Should I try calling today or wait until tomorrow? I've been calling for the past hour but can't get through.
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Mei Zhang
•Good luck getting through on the phone! I spent 3 weeks trying to reach someone after they did the same thing to me. Keep hitting redial until your finger falls off 😡
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Liam McGuire
WHY is EDD so incompetent?? They pull this crap all the time. They expect us to follow every tiny rule perfectly but can't even follow their OWN SCHEDULE. I had an interview scheduled 9-11am and they called at 2:30pm when I was picking up my kid from school. Then they had the NERVE to send me a disqualification notice for "failure to participate" in the interview! The whole system is designed to make people give up.
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Zoe Dimitriou
•Did you manage to get that resolved? I'm terrified they'll disqualify me and I'll have to go through a whole appeal process.
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Liam McGuire
•Yeah but it took FOREVER. Had to request an appeal hearing and wait 6 weeks just to explain that THEY called outside the scheduled time. Eventually got approved but they owed me like $7800 by then. Never got an apology either.
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Amara Eze
I recommend using Claimyr to get through to an EDD representative quickly. I was in the exact same situation last month - missed interview because they called early, couldn't get through on the phones for days. Claimyr got me connected to an EDD agent in about 25 minutes instead of spending hours redialing. They have a video demo at https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km that shows how it works. The EDD rep I spoke with was able to see notes on my account and reschedule my interview for the following week. Much better than waiting for them to potentially disqualify your claim.
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Zoe Dimitriou
•Thanks for the suggestion! I'll check out that video. At this point I just need to talk to a human at EDD before they make a decision on my claim.
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Giovanni Ricci
•Does Claimyr actually work? I've been trying to get through to EDD for 2 weeks about a separate issue and keep getting the "we're experiencing high call volume" message.
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NeonNomad
When this happened to me, I immediately sent a message through UI Online AND left a detailed voicemail on the number they called from explaining that they called outside the scheduled interview time. An EDD rep called me back the next day and we did the interview then. Make sure to document everything and be persistent - your claim might get flagged for non-response otherwise. Also important: if you received an interview notice, it should have a phone number specifically for rescheduling missed interviews. It's different from the main EDD number. Check your notice for that number - it's usually less busy.
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Zoe Dimitriou
•Thank you! I just double-checked my notice and you're right - there is a different number for rescheduling. I completely missed that in my panic. I'll try calling that number right now.
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Mei Zhang
lol they do this to everyone dont worry too much. EDD interviews r never on time. my interview window was 10-12 and they called at 3:47pm when i was picking up groceries. missed the call but they just called again the next day without me even asking them to. sometimes depends on which caseworker u get assigned
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Zoe Dimitriou
•That gives me some hope! Maybe they'll just call back. I've been stressing about this all day.
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Jamal Anderson
Quick update for anyone following this thread: EDD's official policy is that they may call up to 15 minutes before or after your scheduled window, but calling 2+ hours early is definitely outside their protocol. When you speak with a representative, politely explain the situation and request a "good cause" exemption for missing the interview. They should note this on your claim and reschedule. If they try to disqualify you, immediately file an appeal - you have a legitimate reason for missing the call.
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Zoe Dimitriou
•Thank you so much for this information! I managed to get through on the rescheduling number another commenter pointed out. They've scheduled a new phone interview for next Tuesday and noted that they called outside the window the first time. Such a relief!
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