How would I go about getting a copy of my award letter from EDD? Do I have to call and request one or is there a way on my EDD site?

I found a way to solve reaching a human at unemployment, watch this: https://www.youtube.com/watch?v=8H_8yRPTa2Q

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI