EDD Award Letter Missing - How to Get a Duplicate?

I found a way to solve EDD award letter request issues, watch this: https://www.youtube.com/watch?v=oNusQeNaxxI

Ugh, I feel your pain! 😫 I went through the same thing last month. Here's what worked for me: 1. Log into your EDD account 2. Go to the 'Contact Us' section 3. Look for an option to request duplicate documents 4. Fill out the form with your claim info It took about a week, but I finally got my letter. Hope this helps!

Pro tip: if you cant get thru online, try calling right when they open. I got through after only 30 mins on hold!

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Check out this video for more info: https://youtu.be/1X-mEsLtbmQ

have you tried faxing them? I know it sounds like were back in the 90s lol but sometimes old school works 🤷‍♂️

The EDD system is such a joke. 🤡 I've been trying to get my award letter for weeks. This is ridiculous!

Hey OP, just a heads up - make sure you check your spam folder too. My award letter ended up there somehow. EDD's emails are wild like that sometimes.

Anyone else notice that the EDD website is always "under maintenance" when you actually need to use it? 🙄

Another option that worked for me was visiting a local EDD office in person if you have one nearby. I know it's a pain, but sometimes face-to-face gets results when phone and online don't work. Bring all your docs (ID, SSN card, claim info) and they can usually print your award letter on the spot. Saved me weeks of waiting!

I'm dealing with the same issue right now! 😤 Been trying to get my award letter for two weeks. Thanks for all the helpful suggestions everyone - I'm definitely going to try the online form method that @Kirsuktow DarkBlade mentioned first, and if that doesn't work I might have to bite the bullet and try calling early morning like @Ahooker-Equator suggested. Really appreciate this community having each other's backs when dealing with EDD's mess of a system!

I went through this exact same situation a few months ago! What finally worked for me was a combination approach - I submitted the online request through my EDD account (like @Kirsuktow DarkBlade suggested) AND also sent a written request by mail with copies of my ID and claim number. The mail request actually got processed faster - got my letter in about 10 days. Also, pro tip: if you do decide to call, try calling on Tuesday or Wednesday around 8:02 AM (not exactly 8:00 when everyone else calls). Sometimes those couple extra minutes make a difference in getting through! Good luck @Sienna Gomez - don't give up! 💪

I just went through this same headache last week! What ended up working for me was actually using the EDD mobile app instead of the website - sometimes it's more stable. I logged in, went to "Forms" section, then "Request Documents" and was able to submit a request for my award letter. Got it emailed to me within 5 business days! Also, make sure your contact info is updated in your profile because they won't send it if your email/address is outdated. The app seems to have fewer glitches than the website, especially during peak hours. Hope this helps! 🤞

Just wanted to jump in here as someone who recently went through this same frustrating process! 😅 I see lots of great suggestions already, but I'll add that if you're still having trouble after trying the online methods, you can also try reaching out through EDD's Twitter/X account (@CA_EDD). I know it sounds weird, but they actually respond pretty quickly to DMs and can sometimes expedite requests or give you direct contact info for specific issues. I got a response within 2 days when I was stuck in phone/website limbo. Also, if you have any local assembly member or state senator offices, their constituent services teams can sometimes help cut through EDD red tape - it's a free service they provide. Don't lose hope @Sienna Gomez, you'll get that letter eventually! 💪

Wow, this thread is a goldmine of helpful info! 🙌 I'm actually dealing with a similar situation right now - been waiting 3 weeks for my award letter and getting nowhere with the usual channels. I had no idea there were so many different approaches to try! Definitely going to start with the mobile app method @Keisha Jackson mentioned since the website keeps crashing on me, and if that doesn't work I'll try the social media route @Amara Nwosu suggested. It's honestly ridiculous that we need this many workarounds just to get a basic document, but I'm so grateful this community shares all these creative solutions. Thanks everyone for having each other's backs - makes dealing with EDD's broken system a little less maddening! 😊

This thread is incredibly helpful! 🙏 I'm dealing with the exact same issue right now and was about to give up after weeks of trying to get through on the phone. Reading through all these creative solutions gives me hope - I had no idea there were so many different approaches to try! I'm definitely going to start with the mobile app method since my laptop keeps timing out on the EDD website, and then maybe try the combination online/mail approach if that doesn't work. It's honestly mind-blowing that we need to become EDD experts just to get a simple document, but this community sharing all these workarounds is amazing. Thanks everyone for turning this frustrating experience into something manageable! 💪

Just wanted to add another option that worked for me recently! If you're still having trouble with all the digital methods, try calling your local disability office (not the main EDD line) - they often have direct connections to EDD systems and can sometimes pull up your award letter right away or fast-track a request. I found my local office number on the CA.gov website and they were way more helpful than the general EDD phone line. Also, if you're working with any disability advocates or social workers, they sometimes have special contact numbers that bypass the usual phone maze. The whole system is frustrating but don't give up - there are definitely people out there who want to help! 💪

Just wanted to share my experience since I went through this exact same nightmare about 6 months ago! 😤 After trying everything - phone calls, website crashes, you name it - what finally worked for me was going through my local state assembly representative's office. I know it sounds like overkill for an award letter, but their constituent services team has direct contacts at EDD and can actually get things moving. I filled out a simple form on their website explaining my situation, and they had my award letter sorted within a week! Also, if you're still struggling with the online methods, try clearing your browser cache completely or using a different browser altogether - sometimes the EDD website gets weird with stored data. And definitely try the mobile app approach others mentioned - it's surprisingly more reliable than the desktop site. Hang in there @Sienna Gomez! I know it's incredibly frustrating, but between all the amazing suggestions in this thread, something's bound to work. This community really shows how we have to stick together to navigate these broken systems! 🤝

Just wanted to jump in as someone who's been lurking here for a while but finally had to create an account because this thread is SO helpful! 😭 I'm dealing with the exact same award letter nightmare right now and honestly was starting to panic because I need it for other benefits applications. Reading through all these creative solutions has given me so much hope! I love how this community has basically created the ultimate EDD survival guide between the mobile app trick, social media outreach, local assembly offices, and all the phone timing strategies. It's honestly both amazing and depressing that we've had to become this resourceful just to get basic government services, but I'm so grateful for everyone sharing their hard-won knowledge! I'm definitely going to start with the mobile app approach since my laptop keeps freezing on the EDD website, and if that doesn't work I'll try the combination method with both online and mail requests. Thanks everyone for proving that we don't have to suffer through this broken system alone! 🙌