EDD Impossible to Reach: Any Tips for Actually Getting Through?

I found a way to solve EDD call center frustrations, watch this: https://www.youtube.com/watch?v=aYUu4DzHYYA

Ugh, tell me about it. I've been trying to reach them for weeks now. It's like they don't even want to help us 🙄

I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/1X-mEsLtbmQ

I've had some success by calling right at 8:01 AM when they open. You gotta be quick tho, the lines fill up fast!

This is getting out of hand. We need to start a petition or something to get EDD to improve their customer service. It's not fair that we're left hanging like this.

Here's what I've learned after dealing with EDD for months: 1. Persistence is key. Keep calling, even if it feels hopeless. 2. Try different times of day. Early morning and late afternoon seem to work best. 3. Use the online portal as much as possible for simple issues. 4. If you get through, ask for a direct number or extension for follow-ups. 5. Be prepared with all your info before you call. Have your claim number, ID, and any relevant documents ready. 6. Be polite to the rep, even if you're frustrated. They're more likely to go the extra mile. 7. If all else fails, contact your local assembly member's office. They can sometimes intervene on your behalf. Hope this helps someone. Stay strong, we're all in this together! 💪

Anyone else feel like theyre trapped in a kafka novel trying to deal with edd? its absurd

Pro tip: if you have a complex issue, try to get transferred to a tier 2 specialist. They have more authority to actually solve problems.

I'm so fed up with this. Been trying to resolve an issue for 3 months now. EDD is a joke.

Has anyone tried using the UI Online mobile app? Is it any better than the website?