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Hey there! I went through something similar a few months ago. Don't give up hope just yet! Here's what worked for me: I called the SDI office and explained that my doctor had technical difficulties with the online system (which seems to be a common issue). The rep I spoke with was actually pretty understanding and allowed me to submit the form late. They said as long as you have a valid reason for the delay and can document it, they usually work with you. Make sure to mention that it was due to system issues on their end, not just procrastination. Also, if you have any emails or notes from your doctor's office about the technical problems, keep those handy when you call. Good luck! 🍀
This is really encouraging to hear! I'm dealing with a similar situation right now where my doctor's office had issues with the online portal. Did you have to provide any specific documentation about the technical problems, or was just explaining the situation over the phone enough? Also, do you remember if there's a specific timeframe they consider "reasonable" for late submissions due to technical issues?
@StarSeeker Thanks for sharing your experience! This gives me hope that there might still be a chance. I'm definitely going to call first thing Monday morning. Did you end up having to submit the form by mail, or were they able to accept it electronically after the fact? I'm wondering if I should have both options ready just in case.
I'm so sorry you're dealing with this! I had a very similar situation a few months ago - approved for 16 days but only got paid for 11. What ended up working for me was logging into my online account and going to the "History" section to compare what was actually approved versus what showed as paid. I found there was a discrepancy in their system where some of my weekend days weren't calculated properly. I sent a secure message through the portal with screenshots showing the difference and included my claim number and the exact date range from my doctor's note. It took about 8 business days, but they issued a correction payment for the missing 5 days. The key is being super detailed in your message - include your claim number, the exact dates you were approved for, what you actually received payment for, and reference your doctor's certification. Don't give up! You're entitled to those missing days and they will eventually make it right. The system is definitely frustrating but persistence pays off. Keep us updated on how it goes! 🙏
Thanks for sharing your experience, @Henry Delgado! This is really encouraging to hear that you got it resolved in just 8 business days through the secure messaging system. The screenshot idea is brilliant - I didn't think about documenting the discrepancy that way. It sounds like having visual proof of what was approved vs. paid really helps speed up the process. I'm definitely going to follow your approach and be super detailed with all the claim numbers and dates. Really appreciate you taking the time to break down exactly what worked for you! 💪
This is so frustrating but you're definitely not alone! I had something similar happen to me a few months back - approved for 21 days but only got paid for 16. What ended up working for me was going through the secure messaging system in my online portal rather than trying to call (those wait times are absolutely brutal). I made sure to include super specific details: my exact claim number, the date range I was originally approved for vs what I actually got paid for, and referenced my doctor's note. I also attached screenshots of my payment history showing the discrepancy. It took about 10 business days but they eventually issued a correction payment for all the missing days. The whole system is honestly a mess, but the good news is that once you get through to someone who can actually help, they do make it right. Don't let them shortchange you - those are benefits you earned and deserve. Keep pushing and definitely try the secure messaging route first before spending hours on hold. Wishing you luck getting this sorted out quickly! 🤞
I'm going through the exact same thing and it's so stressful! 😰 Been waiting almost 2 weeks since my doctor submitted their forms and that continuation form is just nowhere to be found in my online account. I've been checking multiple times a day and getting more worried each time it's not there. This thread is honestly amazing though - I had no idea there were so many different things that could be causing this issue! I'm definitely going to try the browser clearing method first since that seems like the easiest potential fix, then check my physical mailbox (haven't looked at actual mail in forever 📫), and if those don't work I'll call that automated line to check for account flags. It's absolutely crazy that we all have to become EDD tech support specialists just to access benefits we've been paying into our whole working lives! But I'm so grateful for this community where we can help each other navigate this bureaucratic nightmare. Really hoping one of these solutions works - will definitely update if I figure it out! 🤞
I'm dealing with this exact same frustration right now too! 😤 It's been about 2.5 weeks for me and I'm literally checking my account multiple times per day like it's social media or something. The stress is real when you don't know if you're missing something important or if it's just their system being broken (which seems to be the case based on everyone's experiences here!). This whole thread has been such a game changer though - I never would have thought to try half of these solutions on my own. Definitely starting with the browser clearing trick first thing tomorrow, then actually going to check my physical mailbox for the first time in months 📮. That automated phone line method sounds super promising too if there are hidden account issues we can't see. It's honestly wild that we need a whole detective squad just to figure out how to access our own benefits, but at least we're all in this together! Thanks for sharing your experience - makes me feel way less alone in this EDD chaos 🙏
I'm going through this exact same nightmare right now! 😫 It's been about 2 weeks since my doctor submitted their paperwork and I've been obsessively checking my account every day hoping that continuation form will just appear. Reading through all these responses is giving me so much hope though - I had no idea there were this many potential solutions to try! I'm definitely going to start with clearing my browser cache and trying a different browser like some of you suggested, then actually check my physical mailbox (guilty of ignoring mail for way too long 📬). If those don't work, I'll definitely try that automated phone line trick to check for account flags - that sounds like exactly the kind of hidden issue EDD would have without telling us. It's absolutely insane that we all have to become IT specialists and EDD detectives just to access benefits we've been paying into forever, but I'm so grateful for communities like this where we can help each other navigate the chaos! Will definitely report back if any of these methods work 🤞
This happened to me too! Turns out they had my address wrong by one number, so all my mail was going to my neighbor 🤦♂️ Double check all your info is correct in their system
I'm dealing with something similar right now! Been waiting 6 weeks for my disability payments and they keep sending the same request for medical records even though I've submitted them three times already. It's so frustrating when you're already dealing with health issues and then have to navigate this maze of bureaucracy. One thing that helped me was creating a spreadsheet tracking every submission - date sent, method (mail/fax/online), confirmation numbers, etc. Also, when I call, I always ask for the representative's name and employee ID number and write down exactly what they tell me. Hang in there - you're not alone in this struggle! 💪
Derek Olson
anyone else feel like the whole disability system needs a major overhaul? its ridiculous that we have to jump through so many hoops just to get the benefits we're entitled to
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Danielle Mays
•Preach! 🙌 The amount of stress they put on people who are already dealing with health issues is just cruel
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Roger Romero
•100% agree. we need to put pressure on our representatives to fix this mess
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Taylor Chen
I'm going through the exact same thing right now! My doctor submitted my extension weeks ago and I haven't seen a penny since. The worst part is the complete lack of communication - like, at least send us an update saying it's being processed or something. I'm planning to call tomorrow morning and I'll definitely use some of the tips from @Saleem Vaziri about getting everything documented. This whole situation is so stressful when you're already dealing with health issues 😞
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Elliott luviBorBatman
•@Taylor Chen I m'so sorry you re'dealing with this too! It really is frustrating how they leave us in the dark. I ve'been reading through all these comments and it sounds like calling early in the morning is key. Maybe we can both try tomorrow and compare notes? The stress of not knowing what s'happening with our claims on top of dealing with our health issues is just awful. Hang in there! 💙
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