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This happened to me too. Turns out there was an identity verification issue. Once I uploaded the right documents, things started moving. Might be worth checking if that's holding things up for you.
have u tried faxing them? I know it sounds old school but it worked for me when nothing else did lol
Isabella Santos
Here's what I've learned after dealing with this for months: 1. Keep copies of EVERYTHING you send them. 2. Use certified mail if you're sending physical documents. 3. Check your online account daily for updates. 4. If you call, be prepared to wait for hours. 5. Be polite but persistent with the reps. 6. If one rep can't help, politely ask to speak with a supervisor. 7. Document every interaction - date, time, who you spoke with. 8. If all else fails, contact your local state representative's office. They can sometimes intervene on your behalf. Hang in there, OP. It's a frustrating process, but you'll get through it eventually!
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Yara Sayegh
•Wow, thank you so much for this detailed advice! I'll definitely start keeping better records of everything.
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Ravi Gupta
•This should be pinned to the top of the subreddit. So helpful!
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NebulaNova
Ugh, I feel your pain. I've been in the same boat for weeks now. It's like they have a black hole where all our paperwork goes to die. 🕳️
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Paolo Conti
•Guys, lets not be so negative. The system is overwhelmed rn. We gotta be patient
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NebulaNova
•@profile 3 Patient? I've been 'patient' for 3 months now. My landlord isn't gonna accept 'patience' as rent payment 🙄
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