Hassan, I've been in a similar situation and understand how stressful this can be. Based on what Wesley shared about the glitch affecting late March to mid-April certifications, it sounds like you're caught up in a known system issue. Here's what I'd recommend: 1) Keep certifying every two weeks even without payments - this ensures you won't lose benefits when the issue is resolved, 2) Try the "Contact EDD" messaging feature in your online account as an alternative to calling, 3) Document everything with screenshots of your certifications and account status, and 4) If you're facing financial hardship, consider requesting expedited payment. The backpay should come through once they fix the glitch, but staying proactive with multiple contact methods gives you the best chance of getting this resolved sooner. Hang in there - you're definitely not alone in this! 💪

Hassan, I went through something very similar earlier this year! The key things that helped me were: 1) Using the "Ask EDD" feature in your online portal - I got a response in about 5 days vs never getting through by phone, 2) Screenshotting every single certification page before submitting (saved me when they claimed I never certified), and 3) Setting up text/email alerts in your account settings so you don't miss any updates. The glitch Wesley mentioned explains a lot - I had friends affected by the same timeframe. Keep certifying no matter what, document everything, and try multiple contact methods. The backpay will come through! This community has been such a lifesaver for navigating EDD's chaos. You've got this! 💪

I went through this exact same confusion when I was on SDI earlier this year! The difference between UI and SDI certification really isn't explained well anywhere. One thing I'd add is that you can also check your claim balance and payment history in the SDI Online portal even if you don't see certification options - this helped me keep track of where I was in my claim period. Also, if your recovery ends up being shorter than the 10 weeks your doctor estimated, make sure to contact them to close your claim early. I made the mistake of not doing this and it created some complications later. The whole system really needs better user guidance, but at least now you know you're not missing anything important!

One thing that might help ease your worries is to take a screenshot or photo of your SDI Online account showing that there's no certification option available. This way, if there are ever any questions later about whether you missed a certification deadline, you have documentation that the option simply wasn't there. I learned this trick from dealing with other government benefit systems - always document what you're seeing (or not seeing) in case you need to prove it later. Also, make sure your contact information is up to date in your account, especially your mailing address and phone number, since that's how they'll reach you for any continued claim forms or other important notices.

I just went through this exact same situation about two months ago! My SDI payments for a knee surgery suddenly showed "waiting" status after 5 weeks of regular payments, and I was completely lost. Like others mentioned, it turned out to be the recertification requirement - my initial certification period had expired. What really helped me was calling my doctor's office and explaining the urgency of the situation. They were able to submit the DE 2525XX form through SDI Online the same day once they understood I wouldn't get paid until it was processed. My payments resumed within 4 business days after submission. One tip that wasn't mentioned yet - if your doctor's office is unfamiliar with SDI Online, you can direct them to the provider portal at edd.ca.gov. There's a specific section for healthcare providers to submit disability forms electronically. It's much faster than mail and you can track the submission status. Hope this gets resolved quickly for you! The stress of stopped payments while recovering is awful, but it sounds like you're on the right track now.

I'm going through this EXACT same thing right now with my disability claim for carpal tunnel surgery! My payments stopped after 6 weeks with that dreaded "waiting" status and I've been freaking out all week. Reading through all these responses has been such a huge relief - I had no idea about the recertification requirement and honestly thought something was seriously wrong with my claim. Just logged into my SDI Online account and yep, my certification period ended exactly when the payments stopped. My hand surgeon initially estimated 4-6 weeks recovery but I'm definitely still not ready to return to work yet. Going to call the doctor's office first thing Monday morning with all this great info about the DE 2525XX form and the provider portal. You all have literally saved me from having a complete meltdown this weekend! It's insane how EDD doesn't make any of this clear to claimants - like why wouldn't they send some kind of heads up that recertification is needed? Thanks everyone for sharing your experiences and solutions!

I've been dealing with this exact issue for the past month! Getting 2-3 calls per day from numbers that look like they could be EDD-related, but when I answer it's just dead silence or sometimes a weird clicking sound before they hang up. What's really frustrating is that I'm still waiting on my initial determination letter, so every time the phone rings my heart jumps thinking it might be someone with updates about my case. I've started screenshotting the numbers and times - so far I've gotten calls from at least 6 different numbers that all seem to follow the same pattern. The worst part is wondering if one of these silent calls was actually a legitimate EDD worker who got disconnected and I missed my chance to talk to someone real. Has anyone tried calling these numbers back to see if they're actually connected to EDD?

This is so relatable! I've been getting these phantom calls for about 3 weeks now - usually 1-2 per day from different numbers that look official but then just dead silence when I answer. The timing is really suspicious because it started right after I submitted my disability application. I've been keeping a note in my phone with all the numbers and times they called, and there's definitely a pattern - they seem to call most often between 10am-2pm on weekdays. What's really messing with my head is not knowing if I accidentally missed a real EDD worker due to a bad connection. I even called EDD's main line to ask if they had been trying to reach me and got told there were no outbound calls noted on my account. At this point I'm convinced these are either scammers who somehow know we've filed claims, or EDD's phone system is just completely broken. Either way, it's adding so much unnecessary stress to an already difficult process.

I actually had to do this last year when I got divorced and went back to my maiden name. One thing I wish someone had told me - make sure you update your name with Social Security FIRST before calling SDI. They cross-reference everything and if there's a mismatch, it can delay the process. Also, if you're changing back to a previous name (like maiden name), they might ask for additional documentation showing the connection. The rep I spoke to was actually pretty helpful once I got through - she walked me through everything step by step. Hang in there, it's not as scary as it seems! 💪

One thing that helped me was calling multiple numbers if the main SDI line was busy. Sometimes the general EDD number can transfer you to disability services and the wait times can be shorter. Also, if you have to mail documents, I'd recommend using certified mail with tracking so you have proof they received everything. The peace of mind is worth the extra few dollars! And definitely keep calling back if you don't hear anything within their promised timeframe - sometimes things get lost in their system and a follow-up call can get things moving again.