I'm dealing with this exact same frustrating situation! Been on SDI since September for a knee surgery, got my first DE 2525XX in November when I switched to a sports medicine specialist, and just got another one yesterday. I was panicking thinking they were going to cut my benefits or that there was an error with my claim. This thread has been SO helpful - I had absolutely no idea this was just their standard routine verification process. It's honestly ridiculous that EDD doesn't include a simple explanation like "This is routine quarterly medical verification required for ongoing claims" instead of sending what looks like the exact same form with no context. I'm calling my orthopedist's office first thing tomorrow morning. Based on everyone's advice here, I'm going to ask if they can prioritize it and complete it during my appointment rather than making me wait. I'm also going to start keeping better records of all submissions like others suggested - seems like that's crucial with EDD. Thank you everyone for sharing your experiences and timelines! Knowing this is just bureaucratic routine and not some red flag with my claim makes this so much less stressful. This community is invaluable for navigating EDD's confusing processes!

I'm going through the exact same thing right now! Been on SDI since August for chronic pain management after a car accident, got my first DE 2525XX form in October when I had to switch pain specialists, and just received another identical form in the mail yesterday. I was completely freaking out thinking they were going to deny my claim or that something was wrong. Reading through all these responses has been such a huge relief - I had no idea this was standard procedure that happens every 3-4 months for ongoing conditions. It's really frustrating that EDD makes these forms seem so urgent and official without any explanation that it's just routine verification. A simple note saying "quarterly medical recertification - standard process for ongoing claims" would save so much unnecessary stress! I'm calling my pain management doctor tomorrow morning to schedule an appointment to get this completed ASAP. Based on everyone's advice here, I'm going to ask them to prioritize it and see if they can complete it the same day rather than having me drop it off and wait for processing. Thank you all for sharing your timelines and experiences - this community thread has been more helpful than anything I could find on EDD's website or get from their phone system. At least now I know what to expect going forward and won't panic when the next one arrives in a few months!

Also I forgot to put in there that it was non fraud

This happens way too often. It's like they're playing games with our money. I had to fight for weeks to get paid for days covered by my doctor's note. Here's what worked for me: 1. Keep calling every day. It sucks, but persistence pays off. 2. Send a message through your online account explaining the situation in detail. 3. Contact your local assembly member's office. They can sometimes intervene on your behalf. 4. If all else fails, file an appeal. It takes time, but it's your right. Remember, document EVERYTHING. Every call, every message, every piece of paper. Good luck!

I'm dealing with the exact same issue right now! My doctor's note covered me through the 12th, but EDD only paid me through the 10th. It's so frustrating because I know the documentation is clear and was submitted properly. I've been trying to get through on the phone for days with no luck. Has anyone found that sending duplicate copies through different methods (online, fax, and mail) actually helps speed up the process? I'm worried about overwhelming them with paperwork, but at this point I'm desperate to get this resolved.

Another tip that worked for me when I lost my EDD card - if you're still having trouble getting through to BofA, try using their online chat feature through their website. I found it was actually faster than calling during peak hours. You'll still need to verify your identity, but I was able to get my replacement card ordered in about 15 minutes without dealing with hold music. Just go to bankofamerica.com and look for the chat option. They can handle card replacements through chat just like over the phone.

Pro tip for anyone dealing with lost EDD debit cards in the future - you can actually freeze your card immediately through the BofA mobile app if you realize it's missing, which prevents anyone from using it while you figure out if it's truly lost or just misplaced. I wish I had known this when I thought I lost mine last month (turned out it was just buried in my car). If you do need to unfreeze it later, you can do that instantly through the app too. Just download the BofA app, create an account with your card info, and look for the "lock/unlock card" feature. Way faster than calling and wondering if someone found your card and is using it!

UPDATE: I finally got through to EDD! Turns out there was confusion because my doctor had me on disability for pregnancy complications, but when inputting my claim, they somehow categorized it as a standard disability claim instead of pregnancy disability. The rep said this happens a lot because they're different processing systems. She's sending me the DE 1000A appeal form and also submitting a request for my doctor to provide additional certification specifically stating this was pregnancy-related. She said I should still file the appeal to protect my rights while they try to fix it administratively. Thank you all for your helpful advice! This community has been a lifesaver.

That's such great news that you finally got through and got some clarity! The fact that they miscategorized it as standard disability instead of pregnancy disability explains everything - those are totally different systems with different requirements. It's ridiculous that this kind of mix-up is "common" but at least now you know what happened. Definitely still file that appeal like the rep suggested, even if they're trying to fix it administratively. I learned the hard way that EDD's left hand doesn't always know what the right hand is doing, so having the appeal as backup protection is smart. Hope your doctor can get that pregnancy-specific certification submitted quickly and this all gets resolved soon. You shouldn't have to deal with this stress while caring for a newborn!