I'm dealing with this exact issue too! My payment was due on 11/27 and I'm still waiting. This is my second month on disability after a surgery and I had no idea holiday delays were even a thing. The EDD website really needs to do a better job communicating these processing delays - I've been stressed thinking my claim got messed up somehow. Reading everyone's experiences here has been incredibly helpful though. Mine also shows "issued" but not "paid" so at least I know what's happening now. Going to try calling BofA early tomorrow morning like ThunderBolt7 suggested. Thanks to everyone sharing their stories - it's such a relief to know this is a common issue and not just me!

I'm experiencing this exact same problem! My disability payment was scheduled for 11/27 (Thanksgiving) and here I am on December 3rd still waiting. This is my first month on disability benefits after a work-related injury, so I had absolutely no idea that holiday processing delays were even a thing with EDD. Like everyone else here, mine shows "issued" but not "paid" in the system. I've been calling both EDD and BofA non-stop since Monday with zero luck getting through to an actual person. Reading through all these comments has been such a huge relief - I was starting to think my claim got flagged or there was some major issue with my account. It's really frustrating that EDD doesn't clearly communicate these holiday delays anywhere obvious on their website. I'm definitely going to try the early morning BofA call strategy that ThunderBolt7 mentioned. Thanks to everyone for sharing your experiences - it's so comforting to know this is a widespread issue and not just me panicking alone!

Hey, I know this sucks, but don't lose hope. I had my claim disallowed twice before finally getting approved. Keep pushing and don't be afraid to get loud if you need to. You got this! 💪

Sorry to hear about your situation! I went through something similar a few months ago. In my case, it turned out there was an issue with my medical documentation - apparently one of my doctor's forms wasn't filled out completely. The crazy thing is, I had to dig through my online account and call multiple times before anyone would tell me the specific problem. My advice: - Screenshot everything in your online account - Request a detailed explanation in writing of why you were disallowed - Check if any of your medical forms had missing signatures or dates - Don't wait - start the appeal process immediately even if you're still trying to figure out what went wrong The whole system is designed to be confusing and make you give up. Don't let them win! Keep us posted on how it goes.

I'm dealing with almost the exact same situation right now! EDD sent me an address verification letter on December 20th that I didn't receive until January 3rd due to holiday mail delays. They wanted my documents by January 2nd - literally impossible! I mailed everything the same day I got the letter but of course it arrived "late." What's really helped me so far is documenting EVERYTHING. I took photos of the envelope showing the postmark dates, kept all my mailing receipts, and even got a statement from my mail carrier about the holiday delays in our area. One thing I learned from calling the disability helpline (after about 50 tries) is that they have a "reasonable cause" exception for situations exactly like ours where the mail system caused the delay. The key is proving you responded immediately upon receiving their letter, which it sounds like you absolutely did. I'm also planning to visit an office this week, so I'll be following your updates closely. It's crazy how many people are dealing with these ridiculous mail timing issues with EDD right now. Hang in there - you clearly did everything right and have all the documentation to prove it!

I'm so sorry you're going through this - it's absolutely infuriating how EDD sets up these impossible timelines and then penalizes people for mail delays that are completely out of our control! Reading through all the advice here, it sounds like you're really well prepared for tomorrow's visit. Just wanted to add one more thing that helped me when I had a similar issue with a different government benefits program - when you're at the office, ask them to document in your file that you're requesting an immediate review due to "postal service delays beyond applicant control." Sometimes using their exact bureaucratic language helps move things along faster. Also, if they do resolve it on the spot tomorrow, make sure you get some kind of written confirmation before you leave. Even if it's just a printout showing your claim status has changed back to active, you'll want that proof in case any other issues come up later. You've got such strong documentation and you clearly acted in good faith by mailing your response immediately. I really hope they can get this sorted out for you tomorrow without having to go through the full appeal process. Please update us - I'll be thinking about you!

word of advice: dont bother with the online chat support. I wasted 2 hours yesterday and got nowhere. Calling is your best bet

I had the exact same problem with the Money Network app last month! The app kept crashing every time I tried to check my balance or transfer money. I called the EDD customer service line and asked to switch to paper checks - it was honestly one of the best decisions I made. The representative was actually pretty helpful once I got through. Just make sure you have your account info ready when you call, and like others mentioned, be prepared for a long wait time. The switch took about 10 business days for me, and now I don't have to deal with that buggy app anymore. Hope this helps!

I'm new here but wanted to chime in since I literally just dealt with this exact situation two weeks ago! My primary care doctor said the same thing about not being able to extend another doctor's claim for my postpartum anxiety. What worked for me was printing out the EDD Disability Insurance handbook section that specifically talks about physician changes during a claim. There's a clear statement that says "You may receive treatment from different physicians during your disability period without affecting your claim." I highlighted that part along with the section explaining the DE 2525XX form. When I showed this to my doctor, she immediately understood and said "Oh! I thought you were asking me to take over someone else's medical decisions, but you just need me to assess your current condition." The whole thing was resolved in about 5 minutes once she realized what was actually being asked. Your doctor is definitely wrong about needing a new claim - you'd only file a new claim if you had completely recovered and then developed a different condition later. Since you're continuing treatment for the same PPD, it's absolutely just an extension. Don't let them talk you into losing that week of benefits! You've got enough to deal with without unnecessary bureaucratic hassles.

I'm new to this community but wanted to share my experience since it sounds exactly like what you're going through! I just dealt with this same situation about a month ago when my therapist left her practice in the middle of my disability claim for postpartum anxiety. My new therapist initially said the exact same thing - that she couldn't extend someone else's claim and I'd need to file fresh. But I called EDD directly and they confirmed that's completely wrong. They explained that for the same ongoing medical condition, ANY licensed physician can complete the DE 2525XX extension form using your existing claim number. What finally convinced my therapist was when I brought a printed copy of the DE 2525XX form along with the EDD webpage that explains physician changes during claims. I also explained it as "I need medical certification that my condition is ongoing" rather than asking her to "extend a claim" - the framing made a huge difference because it focused on the medical assessment (which she's comfortable with) rather than the bureaucratic process. The whole thing ended up taking maybe 10 minutes once she understood what was actually being requested, and my benefits continued without any interruption or waiting period. You're absolutely right to push back on this - don't let them talk you into filing a new claim and losing a week of benefits! Your doctor can definitely do the extension, they just need the right information. Bring that DE 2525XX form and you should be all set! 💙