EDD keeps hanging up - How to actually check refund status?

Ugh, I feel your pain! EDD's phone system is a nightmare. I've been trying to get through for weeks. It's like they don't want us to actually talk to anyone 🙄

I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/XbqD8mexcoQ

Here's what I've learned after dealing with EDD for months: • Call early in the morning, right when they open • If you get a busy signal, hang up and immediately redial • Use the phone menu options that are most likely to get you to a real person (usually claiming benefits or reporting fraud) • Be persistent and don't give up • Consider using a auto-dialer app to save your sanity Hope this helps someone! It's a frustrating process, but eventually you'll get through.

have you tried emailing them? sometimes that works better than calling

I'm in the same boat. Been trying to get my refund status for weeks. The whole system is broken 😡

Pro tip: if you have a friend or family member who speaks another language, try calling the non-English line. Sometimes those have shorter wait times.

I've heard rumors that EDD is understaffed and overwhelmed. Doesn't excuse the poor service, but might explain why it's so hard to get through.

I totally get the frustration! I've been dealing with the same issue for my tax refund. One thing that helped me was checking the "Where's My Refund?" tool on the FTB website first - sometimes that has more up-to-date info than what the phone reps can see. Also, try calling the general FTB number (1-800-852-5711) instead of EDD if it's about tax refunds specifically. The wait times can still be crazy, but I've had better luck getting through there. Hang in there! 💪

Wait, are we talking about EDD (Employment Development Department) or FTB (Franchise Tax Board) here? I'm seeing some confusion in the comments. If you're checking on a tax refund, that would be FTB, not EDD. EDD handles unemployment benefits. For FTB tax refunds, definitely use the "Where's My Refund?" tool on ftb.ca.gov first - it's updated more frequently than what phone reps can see. If you still need to call, try 1-800-852-5711 early morning (like 7-8 AM). I've found Tuesday-Thursday tend to have shorter wait times than Mondays or Fridays. Hope this helps clear things up! 🤞