Serious question: why does FTB make everything so complicated? It's like they're stuck in the 90s with their tech. Anyone know if there are plans to upgrade their systems?

This is such a common issue unfortunately! I went through the exact same thing with my business account last month. What finally worked for me was creating a completely new account from scratch with the same info - turns out there was some glitch in their system that kept flagging my original account. It's annoying to have to start over, but it might be worth a shot if nothing else works. Also, when you do get through to someone, ask them to check if your LLC entity number matches what's in their system - sometimes there's a mismatch there too.

Have you tried turning it off and on again? 😜 jk jk... but seriously, sometimes logging out completely, waiting a few minutes, and logging back in can help reset things on their end.

I had a similar issue a few weeks ago! What finally worked for me was calling FTB's automated payment line at 1-888-792-4900. You can make payments over the phone without having to wait for a human agent. There's a small convenience fee (I think it was like $2.50), but it beats the frustration of dealing with the website when it's acting up. Just have your SSN/ITIN and bank account or card info ready. Hope this helps!

I've heard rumors that EDD is understaffed and overwhelmed. Doesn't excuse the poor service, but might explain why it's so hard to get through.

I totally get the frustration! I've been dealing with the same issue for my tax refund. One thing that helped me was checking the "Where's My Refund?" tool on the FTB website first - sometimes that has more up-to-date info than what the phone reps can see. Also, try calling the general FTB number (1-800-852-5711) instead of EDD if it's about tax refunds specifically. The wait times can still be crazy, but I've had better luck getting through there. Hang in there! 💪

I'm in the same boat. Filed in March, still nothing. This is ridiculous. Don't they realize people depend on these refunds?

Pro tip: if you filed electronically, check your tax software account. Sometimes they have more detailed status updates than the IRS website.

Hey OP, I work as an accountant and deal with the FTB often. Here's what you need to know: 1. Certificate of Revival: These can take time to process, especially if there were any errors in your submission. Double-check that all info was correct. 2. Payment over the phone: Yes, you can pay via phone if they provide an amount. They accept credit/debit cards and e-checks. 3. SSN request: This is standard procedure for identity verification. However, always ensure you're speaking with an actual FTB representative. 4. Next steps: - Request a status update on your revival certificate - Ask for a detailed breakdown of any taxes owed - If the revival is taking too long, consider filing a complaint or requesting to speak with a supervisor 5. Documentation: Keep records of all communications, payments, and submitted forms. Remember, persistence is key when dealing with the FTB. Don't be afraid to follow up regularly and escalate if necessary. Good luck!

Have you checked your business entity status on the Secretary of State website? Sometimes the FTB and SOS don't communicate well, and your business might actually be active there.