EDD Callback Nightmare: Will They Actually Call Back or Am I Wasting My Time?

I found a way to solve EDD phone system nightmare, watch this: https://www.youtube.com/watch?v=Xc8_6Aj5yes

Welcome to the club, buddy. EDD's phone system is a nightmare. I've been trying to get through for weeks. It's like they're playing hide and seek with us 🙄

I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/0UZGuPWGErg

Pro tip: Try calling right when they open. I've had better luck getting through early in the morning. Also, Wednesdays seem to be less busy for some reason.

Have you tried reaching out to your local assembly member's office? They can sometimes help expedite EDD issues. It's worth a shot!

Ugh, EDD is the worst. I swear they change their system every other day just to confuse us. Anyone else notice that the website was down again last night? 🤦‍♂️

Here's what I've learned after dealing with EDD for way too long: 1. Document EVERYTHING. Every call, every letter, every email. 2. Be persistent. Keep calling, even if it feels hopeless. 3. Use their online portal as much as possible. Sometimes it's faster than calling. 4. If you get a helpful agent, ask for their employee ID or name. It can be useful if you need to reference the call later. 5. Don't be afraid to file an appeal if you're denied. Many people win on appeal. 6. Join Facebook groups for EDD claimants. There's a lot of good info shared there. 7. Stay calm and be polite, even when it's frustrating. The agents are more likely to go the extra mile if you're nice. Hang in there, everyone. This system sucks, but we're all in this together. 💪

Anyone else feel like we need to start a support group for EDD survivors? 😅 This whole process is traumatizing!

Has anyone tried the new chatbot on the EDD website? Is it actually helpful or just another way to avoid talking to real people?

I heard a rumor that EDD is hiring more staff to handle calls. Anyone know if that's true or just wishful thinking?

I'm in the exact same situation! Been waiting for a callback for over two weeks now. What I've learned is that their callback system is pretty unreliable - sometimes they call, sometimes they don't. My advice would be to keep trying multiple approaches: continue calling early morning (7:30-8am seems to work better), try the assembly member route that others mentioned, and maybe consider that paid service if you're really desperate. Also, make sure your phone can receive calls from unknown numbers - I almost missed my callback because it was blocked! Don't give up though, eventually something will work. This whole system is broken but we have to keep pushing through it.

Just wanted to chime in as someone who finally got through after months of trying! The callback system is hit or miss - I waited 3 weeks for one callback that never came, but then got another one within 2 days. Here's what worked for me: I called at exactly 8:01 AM on a Tuesday (avoid Mondays at all costs), and when I couldn't get through, I immediately requested a callback AND also tried the "2-1-1" trick someone mentioned in another thread. Also, double-check that your voicemail isn't full - apparently that's a common reason callbacks fail. Don't lose hope @Aiden Chen, it's frustrating but persistence really does pay off eventually. Keep documenting everything and maybe try that assembly member route too - can't hurt to have multiple irons in the fire! 🤞

I'm dealing with the exact same frustration right now! Been waiting for a callback for over a week and starting to lose hope. Reading through everyone's experiences here is both comforting (knowing I'm not alone) and terrifying (seeing how long some of you have been waiting). I'm definitely going to try that 8:01 AM Tuesday strategy @Jean Claude mentioned, and the assembly member route sounds promising too. Has anyone had success with emailing EDD directly or is that just another black hole? Also wondering if there are specific days of the week that are better/worse for callbacks - seems like there might be a pattern based on what everyone's sharing. Thanks for all the tips and solidarity, this community is literally keeping me sane through this nightmare! 🙏

I'm going through the exact same thing right now! Just requested a callback yesterday and already feeling anxious about whether they'll actually follow through. Reading everyone's experiences here is both helpful and scary - some waited weeks or months! I'm definitely going to try calling at 8:01 AM on Tuesday like @Jean Claude suggested, and the assembly member option sounds like a solid backup plan. One thing I'm curious about - for those who did get callbacks, how long did the actual call last? I want to make sure I block out enough time and have all my documents ready. Also thinking about trying that claimyr.com service @Grace Johnson mentioned if I get desperate enough. $20 is steep but honestly my sanity is worth more at this point! Thanks everyone for sharing your stories, at least we know we're not alone in this mess 💪

Same exact situation here! I requested a callback three days ago and haven't heard anything yet. The waiting is driving me crazy because I have bills due and really need to get this sorted out. Based on what everyone's sharing, it sounds like the callback system is pretty unreliable - some people get called back in a few days, others wait weeks or never hear back at all. I'm definitely going to try the early morning calling strategy (8:01 AM on Tuesday seems to be the magic time based on multiple success stories here) and also look into contacting my assembly member as a backup plan. It's frustrating that we have to jump through all these hoops just to talk to someone about our own benefits, but at least this thread shows there are multiple approaches that can work. Thanks @Aiden Chen for starting this discussion - it's really helpful to know we're not alone in dealing with this broken system! 🙏