EDD Callback Nightmare: Will They Actually Call Back or Am I Wasting My Time?

Hey everyone, I'm having trouble with EDD. I called them but can't get through. They said they'd call me back but I'm not sure if they will. Anyone else dealing with this? What should I do?

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33 comments

Lola Perez

Here's what I've learned after dealing with EDD for way too long: 1. Document EVERYTHING. Every call, every letter, every email. 2. Be persistent. Keep calling, even if it feels hopeless. 3. Use their online portal as much as possible. Sometimes it's faster than calling. 4. If you get a helpful agent, ask for their employee ID or name. It can be useful if you need to reference the call later. 5. Don't be afraid to file an appeal if you're denied. Many people win on appeal. 6. Join Facebook groups for EDD claimants. There's a lot of good info shared there. 7. Stay calm and be polite, even when it's frustrating. The agents are more likely to go the extra mile if you're nice. Hang in there, everyone. This system sucks, but we're all in this together. 💪

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Mei Liu

I'm in the exact same situation! Been waiting for a callback for over two weeks now. What I've learned is that their callback system is pretty unreliable - sometimes they call, sometimes they don't. My advice would be to keep trying multiple approaches: continue calling early morning (7:30-8am seems to work better), try the assembly member route that others mentioned, and maybe consider that paid service if you're really desperate. Also, make sure your phone can receive calls from unknown numbers - I almost missed my callback because it was blocked! Don't give up though, eventually something will work. This whole system is broken but we have to keep pushing through it.

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Jean Claude

Just wanted to chime in as someone who finally got through after months of trying! The callback system is hit or miss - I waited 3 weeks for one callback that never came, but then got another one within 2 days. Here's what worked for me: I called at exactly 8:01 AM on a Tuesday (avoid Mondays at all costs), and when I couldn't get through, I immediately requested a callback AND also tried the "2-1-1" trick someone mentioned in another thread. Also, double-check that your voicemail isn't full - apparently that's a common reason callbacks fail. Don't lose hope @Aiden Chen, it's frustrating but persistence really does pay off eventually. Keep documenting everything and maybe try that assembly member route too - can't hurt to have multiple irons in the fire! 🤞

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Daniel White

Thanks @Jean Claude for the detailed breakdown! The 8:01 AM Tuesday tip is super helpful - I ve'been calling randomly throughout the day which is probably why I m'not getting anywhere. Quick question about the 2-1-1 "trick" you mentioned - what exactly is that? I haven t'heard of it before. Also really good point about checking voicemail space, mine is definitely getting full with all the robocalls I ve'been getting lately 😅 Going to try your approach tomorrow morning and see if I have better luck!

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Ravi Patel

@Daniel White The 2-1-1 "trick" is when you call the main EDD number and instead of pressing 1 for English, you press 2-1-1 in sequence. It supposedly gets you to a different queue that s'less busy, though I m'not 100% sure it actually works differently - might just be placebo effect! But hey, when you re'desperate you ll'try anything right? 😂 Also pro tip: clear out your voicemail completely, not just make space. I ve'heard some people say EDD s'system is picky about how much space is available. Good luck with the 8:01 AM attempt - fingers crossed you get through!

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Nalani Liu

@Daniel White The 2-1-1 "trick" is when you call the main EDD number, and when you get to the automated menu, you press 2 for employers, then 1, then 1 again. It sometimes routes you to a less busy queue where you can still get help with individual claims. Not guaranteed to work but worth trying! Also pro tip - clear out your voicemail completely before requesting callbacks. I learned this the hard way when I missed two callbacks because my mailbox was full "even" though I thought I had space. Good luck with the 8:01 AM Tuesday attempt! 🍀

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Keisha Johnson

I'm going through the exact same thing right now! Just requested a callback yesterday and already feeling anxious about whether they'll actually follow through. Reading everyone's experiences here is both helpful and scary - some waited weeks or months! I'm definitely going to try calling at 8:01 AM on Tuesday like @Jean Claude suggested, and the assembly member option sounds like a solid backup plan. One thing I'm curious about - for those who did get callbacks, how long did the actual call last? I want to make sure I block out enough time and have all my documents ready. Also thinking about trying that claimyr.com service @Grace Johnson mentioned if I get desperate enough. $20 is steep but honestly my sanity is worth more at this point! Thanks everyone for sharing your stories, at least we know we're not alone in this mess 💪

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Luca Russo

@Keisha Johnson I m'right there with you! Just went through this whole process myself and can share some insights. When I finally got my callback, the actual call lasted about 45 minutes - the agent was really thorough and helped resolve my pending payment issue completely. Make sure you have your ID, Social Security card, and any correspondence from EDD ready to go. Also write down your questions beforehand because you ll'probably be nervous when they call! The $20 service Grace mentioned is tempting but I d'try the free options first - the assembly member route really seems to work based on what everyone s'saying here. One tip I learned the hard way: answer ANY unknown number during business hours for the next few weeks, even if it looks like spam. EDD callbacks can come from weird numbers and you don t'want to miss it! Stay strong, we ll'all get through this eventually 🤞

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