EDD Help: What specific questions should I ask when I finally get through?

Ugh, been there done that. EDD is a nightmare to deal with. First thing you should do is figure out what specific issue you're having. Is it about filing a claim? Payment delays? Identity verification? Once you know that, it'll be easier to get the right help.

Pro tip: I found a way to actually get someone on the phone without waiting for hours. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/0UZGuPWGErg

Here's a comprehensive list of things you might need help with from EDD: • Filing a new claim • Reopening an existing claim • Certifying for benefits • Checking payment status • Identity verification issues • Appealing a decision • Reporting wages • Changing personal information • Questions about eligibility • Technical problems with their website or app Hope this helps you narrow down your issue! Let me know if you need more info on any of these.

lol good luck getting any actual help from EDD. I've been trying for MONTHS and still haven't gotten anywhere. The whole system is broken af 🤡

Have you tried reaching out to your local assembly member? They can sometimes help push things through with EDD faster.

Whatever you do, make sure you document EVERYTHING. Every call, every letter, every email. You never know when you might need that info later.

Anyone else notice that the EDD website is down... again? 🤦‍♀️ How are we supposed to get help if we can't even access our accounts?

As someone who recently navigated the EDD maze, here's what I wish I had known before calling: 1. Have your Social Security number, claim number, and any relevant dates ready 2. Know exactly what week(s) you're asking about if it's payment-related 3. If you're calling about a disqualification or pending status, ask specifically what documentation they need to resolve it 4. Don't hang up until you get a reference number for your call - this is crucial for follow-ups 5. Ask for the rep's name and direct extension if possible The key is being super specific about your issue. Instead of "I need help with my claim," say something like "My payment for week ending 3/15 is stuck on pending and I need to know what documents to submit to resolve this." Good luck! The wait times are brutal but once you get through, being prepared makes all the difference.

Just wanted to add something that helped me get through faster - call right when they open at 8 AM. I know everyone says this, but I literally set my alarm for 7:58 AM and started dialing at exactly 8:00. Got through on my third attempt! Also, when you do get through, don't be afraid to ask the rep to repeat information or spell out reference numbers. They talk fast sometimes and you don't want to miss important details. I made the mistake of not asking someone to repeat a confirmation number once and regretted it later. One more thing - if the first rep can't help you or seems confused about your issue, politely ask to be transferred to someone who specializes in your specific problem. Sometimes you get someone who's newer or not familiar with certain issues, and it's totally okay to ask for a specialist. Better to spend a few extra minutes getting transferred than to get wrong information.

Just went through this exact situation last month! Here's what worked for me - before calling, I made a simple checklist with my specific issue at the top, then listed all my account details, dates, and any error messages I was seeing. When I finally got through (took 3 days of trying), having everything organized made the call so much smoother. The rep was actually really helpful once I could clearly explain that my certification from 2 weeks ago was showing as "not paid" even though I'd submitted it on time. She was able to see exactly what was happening and fixed it during the call. My biggest tip: if you're not sure what your specific issue is yet, spend some time in your online account first and write down exactly what you're seeing vs. what you expected to see. That way when you do get through, you can say "I certified for benefits on [date] for the week ending [date], but it's showing as [status] instead of paid, and I haven't received any correspondence explaining why." So much better than just saying "my payments aren't working" - trust me on this one!