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good luck! EDD phone system is a nightmare!! i spent like 4 days trying to get thru before i got a human. call right when they open!!
I went through something similar when I first started working in California. One thing that really helped me was calling the EDD 833 number (833-978-2511) instead of the main 800 number - it seemed to have shorter wait times. Also, if you do get through and they say they can't help with the Alternate Base Period over the phone, ask to speak with a supervisor. Some reps aren't as familiar with ABP processing but the supervisors usually know how to handle it. Another tip - if your employer has been reporting wages but they're not showing up in EDD's system, there might be a mismatch in how your name or SSN was reported. Double check that your employer has your info exactly as it appears on your Social Security card. Even small differences can cause wages to not be properly credited to your account. Keep all your paystubs handy when you call - they might ask for specific dates and amounts to verify your employment history. You've got this!
This is really helpful advice! I didn't know there was a different number to try. I'll definitely call the 833 number first thing tomorrow. And good point about checking my name/SSN match exactly - I actually go by "Andre" but my legal name on my Social Security card is "André" with the accent. I wonder if that could be causing issues? I'll make sure to mention this when I call EDD and double-check with my former employer what name they used when reporting my wages.
I'm completely new to this community and just started collecting unemployment after being laid off from my hotel management position earlier this week. This entire thread has been absolutely invaluable! I was really panicking about potentially needing to withdraw from my 401k to help cover my mortgage payment next month, and I had zero knowledge about how it would affect my EDD benefits. Reading through Cass's complete experience from the initial concern all the way to the final update showing it really did only impact one week exactly as all the experienced members predicted has given me such enormous relief. The step-by-step guidance from Holly about proper reporting procedures and all the real-world experiences shared by Malia and others make this process so much clearer than anything I could find on the EDD website. It's truly amazing how supportive and knowledgeable everyone is here - the willingness to share actual experiences and practical advice to help newcomers like me navigate these scary situations is incredible. The consistent message about being completely honest and accurate in reporting, even when it means losing that one week of benefits, is exactly the kind of guidance I desperately needed. Thank you to everyone who contributed to this discussion - finding this community makes dealing with unemployment feel so much less overwhelming and isolating!
Hello, I am currently receiving unemployment benefits and have about 2 months left worth for my claim. Unfortunately, I had to cashed out my 401a this week due to unforseen emergencies. Will this only affect the current week that I am certifying for or it would completely disqualified me from unemployment benefits? Thank you for the help in advance!
Hi Daniela! Welcome to the community! I just joined recently after being laid off from my administrative job, and this thread has been incredibly helpful for understanding exactly this situation. Based on everything shared here, your 401a withdrawal will only impact that specific week when you report it - it absolutely won't disqualify you from your remaining claim or affect your future benefits. Just like Cass's experience showed us, you'll likely get $0 for that one certification period if the withdrawal amount is more than your weekly benefit, but then everything continues normally. Make sure you report it for the week you actually received the funds, keep your documentation, and don't stress too much about it. The system is designed to handle these situations when you're upfront about reporting. Hope your emergency situation gets resolved soon!
Hi Daniela! I'm also new to this community and just started collecting unemployment after being laid off from my tech job last month. This entire thread has been such a lifesaver for understanding exactly this situation! Based on everything shared here by experienced members and confirmed by real experiences like Cass's, your 401a withdrawal will only affect the specific week you report it - it absolutely won't disqualify you from your entire claim or impact your remaining benefits. You'll likely receive $0 for that one certification week if the withdrawal exceeds your weekly benefit amount, but then your payments should resume normally. The key is being honest and reporting it accurately for the week you actually received the funds. I know dealing with financial emergencies while on unemployment is incredibly stressful, but this community has shown that transparency in reporting is always the right approach. Keep your withdrawal documentation just in case, and don't let the anxiety make you think it's worse than it is - you should be able to continue with your regular benefits after that one-week impact. Hope your emergency situation gets resolved smoothly!
I'm in almost the exact same boat - got disqualified 5 weeks ago after they said I quit when I was clearly laid off due to company restructuring. Filed the appeal immediately but have heard absolutely nothing except that automated confirmation email. The regular EDD phone lines are completely useless - they just tell you to "wait for correspondence from the Appeals Board" which apparently takes forever. Reading through all these responses has been incredibly helpful! I had no idea there were direct Appeals office numbers or that assembly members could actually help with EDD issues. I'm definitely going to try that Sacramento number (916-263-6832) and the early morning calling strategy. The tip about submitting a detailed timeline with evidence via fax is brilliant - I'm going to put together something similar with my layoff documentation, severance paperwork, and unemployment filing date. It's frustrating that we have to become appeals experts just to get benefits we're entitled to, but at least now I have a real action plan. One question for those who've been through this - did any of you have issues with EDD claiming you didn't provide enough information during the initial eligibility interview? They told me I should have "explained better" that it was a layoff, but honestly I thought "the company eliminated my position due to budget cuts" was pretty clear!
Yes! That exact same thing happened to me during my eligibility interview. I said "my position was eliminated due to budget cuts" and somehow they interpreted that as me quitting voluntarily. I think the problem is that some of the EDD interviewers aren't properly trained on the difference between layoffs and quits, or they're just checking boxes quickly without really listening. When you submit your timeline document, make sure to include the exact words you used in the interview and contrast them with how EDD characterized your response in their determination letter. This helped show the judge that it was EDD's misinterpretation, not unclear communication on your part. Also, if your company sent any kind of layoff notice or WARN letter (for larger layoffs), definitely include that. Even general company communications about budget cuts or restructuring can help establish the context that positions were being eliminated, not that people were choosing to leave. The good news is that these kinds of misinterpretations get overturned frequently at the appeals level when you have proper documentation. Hang in there!
I'm new to this community but going through the exact same nightmare right now! Got disqualified 3 weeks ago when EDD said I "voluntarily terminated" even though I was clearly laid off due to company downsizing. Filed the appeal immediately but just getting the same runaround from the regular EDD phone lines. This thread is absolutely invaluable - I had no idea there were direct Appeals office numbers or that assembly members could actually help! I'm definitely going to try calling that Sacramento number (916-263-6832) first thing tomorrow morning at 8 AM, and I'm filling out my assembly member's EDD assistance form tonight. The timeline document idea is genius - I'm going to put together a detailed chronology showing the layoff notice date, my last day, severance payment labeled as "reduction in force," and when I filed for unemployment. One thing I'm curious about - for those who successfully got through to the Appeals office, were you able to submit additional evidence over the phone, or did you still need to fax/mail everything? I have emails from HR confirming the position elimination that I didn't include in my original appeal filing. Thanks to everyone sharing their experiences here - it's giving me hope that this bureaucratic nightmare is actually solvable with the right approach!
I'm so sorry you're going through this incredibly stressful situation! What your company did - pressuring you to delay necessary surgery and then penalizing you for the resulting complications - is unfortunately common but absolutely wrong. Based on all the excellent advice shared here, you definitely have a strong case for unemployment benefits once you're medically cleared. The key things I'd emphasize: **Timing is everything** - wait until you have that full medical clearance with zero work restrictions before filing. Get specific language from your doctor stating you're "cleared for full-duty work without restrictions effective [date]." **Document everything** - keep records of all communications with your employer, especially anything showing they pressured you to delay surgery. This demonstrates you were trying to accommodate their needs, which led to this situation. **Get separation details in writing** - make sure they can't classify this as job abandonment or termination for cause. With 6 years of excellent performance, this is clearly a medical separation, not performance-related. Your employer's behavior here is honestly disgusting - making you delay surgery for their convenience and then ditching you when complications arise. But you have rights, and the unemployment system does recognize these medical separation situations. Focus on your recovery first. Once you're healthy and cleared to work, you'll have a solid unemployment claim to file. After 6 years of loyal service, you deserve so much better treatment than this. Hang in there!
I'm so sorry you're dealing with this awful situation! It's infuriating how your company pressured you to delay necessary medical care for their convenience and now wants to abandon you when complications arose from that delay. You definitely have a strong case for unemployment benefits once you're medically cleared. The most important thing is waiting until your doctor gives you a complete clearance with zero restrictions before filing. When you do file, you'll likely need to do an eligibility interview where you can explain that you were separated due to inability to return from medical leave, but are now fully able to work. One thing I'd add that hasn't been mentioned - consider keeping a record of any witnesses to conversations where your employer pressured you to delay the surgery. If any coworkers heard those discussions about "now isn't a good time," their testimony could be valuable if your employer tries to dispute your claim or if you decide to pursue legal action. Also, when you request the separation paperwork in writing, specifically ask them to confirm that this is due to "inability to return from approved medical leave" rather than any performance or attendance issues. Having that exact language could be crucial. You've been loyal to this company for 6 years with excellent reviews - they should be working with you, not pushing you out the door. Focus on your recovery first, get everything properly documented, and know that you have strong grounds for unemployment once you're cleared. You've got this!
Freya Ross
UPDATE: My payment finally switched from pending to paid this morning! The EDD website now says the payment was issued today (Monday) so hopefully it will be in my account tomorrow morning. Thanks everyone for your help!
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Leslie Parker
•Great news! Yes, if it shows paid today then it should hit your account tomorrow. Glad it worked out!
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Seraphina Delan
That's awesome news! I'm glad your payment finally processed. I'm actually in a similar situation - certified yesterday around 2 PM and mine is still showing pending this morning. Your timeline gives me hope that it should switch to paid by tomorrow. Did you notice any specific time when it changed from pending to paid, or did you just happen to check at the right moment?
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Dmitry Kuznetsov
•I'm in the exact same boat! Certified Sunday afternoon and still showing pending as of this morning. Really hoping it switches to paid by tomorrow like yours did. The waiting is the worst part, especially when you have bills due. Thanks for sharing your timeline - it's reassuring to know others have had similar delays that resolved themselves.
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A Man D Mortal
•I checked around 9 AM this morning and that's when I noticed it had switched from pending to paid! I think it probably updated sometime overnight. For what it's worth, I've noticed that when I certify later in the day on Sunday (like after noon), it sometimes takes until Tuesday morning to show as paid instead of Monday. But once it switches to paid, the deposit timing is pretty consistent - usually the next business day.
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