I was on hold with the music playing and after 12 minutes the music stopped but no one has answered. I have not been disconnected but I don’t think I’m really on hold anymore. What should I do? I have been listening to static for almost 5 minutes.

I found a way to solve EDD call disconnection issues, watch this: https://www.youtube.com/watch?v=_PDVWrWK4TA

Keep waiting

That just happened to me then the agent hung up or the call dropped

To all those having trouble reaching a human at the EDD. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI

I've experienced the same thing! When the music stops but you're still connected, it usually means you're next in line or the system is trying to connect you. I'd recommend staying on the line - sometimes it takes several more minutes of silence before an agent picks up. However, if it's been more than 10-15 minutes of just static, the call might have dropped on their end. In that case, you'll unfortunately need to call back. The EDD phone system is notorious for these kinds of issues. Good luck!

This is such a frustrating situation! I've been in the exact same boat before. When the music stops but you're still technically connected, it's like being in limbo. From my experience, sometimes the system does this when transferring you between departments or when there's a technical glitch. I'd say give it another 5-10 minutes of silence, but if you hit the 15-minute mark with just static, it's probably safer to hang up and try again. I know it's maddening to lose your place in line, but I've learned that staying on a dead line for too long just wastes more time. The EDD system is so unpredictable - sometimes patience pays off, other times you're just listening to nothing. Hope you get through soon!

I've been through this exact scenario multiple times! When the music stops but you're still connected, it's usually one of two things: either you're being transferred to the next available agent (which can take several minutes of silence), or there's been a technical issue on their end. I've learned to set a timer - if it's been more than 12-15 minutes of complete silence/static, the call has probably dropped even though your phone still shows connected. The most frustrating part is that you never know which situation you're in! I'd recommend staying on for another few minutes since you've already invested the time, but have a backup plan ready. Also, try calling first thing in the morning (right at 8 AM) - I've had better luck getting through without these technical glitches. The whole system is a mess, but don't give up!

This happened to me just last week! The silence after the music stops is so nerve-wracking because you're stuck wondering if you should hang on or start over. What I've learned is that when the music cuts out but you're still connected, it often means the system is trying to route your call to an available agent. Sometimes there's a gap of several minutes where you'll hear nothing but static or dead air. I stayed on for about 18 minutes of silence once and actually got through to a real person! But I've also had calls where I waited 20+ minutes of static and then got disconnected. My rule of thumb now is to wait up to 15 minutes after the music stops - if nothing happens by then, I hang up and redial. It's frustrating to lose your place in queue, but I've found it's usually faster than waiting indefinitely on a potentially dead line. The EDD phone system definitely has issues, but persistence usually pays off eventually!

I feel your pain on this one! I've been in this exact situation more times than I can count. When the music stops but you're still connected, it's like being in purgatory - you don't know if you should celebrate that you might be next or start panicking that the call dropped. From my experience, the static phase can last anywhere from 2-20 minutes before someone picks up, but there's no way to tell if it's actually going to happen or if you're just listening to a dead line. What I do now is put the call on speaker, set a timer for 15 minutes, and go about my business while keeping one ear on the phone. If I don't hear a human voice by the 15-minute mark, I hang up and start the whole process over again. It's absolutely ridiculous that we have to play these guessing games just to get help with our benefits, but unfortunately that's the reality with the EDD system right now. Stay strong and keep trying - eventually you'll get through!

This exact thing happened to me yesterday! I was on hold for about 8 minutes with music, then it went to complete silence/static for another 12 minutes before I finally got through to an agent. The key is to stay patient even though it's nerve-wracking - when the music stops, you're usually being transferred or you're next in line. I've found that the silence period can last anywhere from 5-20 minutes, so don't give up too quickly. That said, if you hit the 20-minute mark of just static with no change, it's probably safe to assume the call dropped and you should try again. Also, make sure your phone doesn't go to sleep or switch apps during this time, as that can sometimes cause the call to actually disconnect on your end. The EDD system is frustrating but hanging in there during the silent phase often pays off!

I've been through this exact scenario so many times! The transition from music to static is the worst part because you're left wondering if you're about to get help or if you're wasting your time. From my experience, when the music stops but you're still connected, it usually means one of two things: either you're being transferred to an agent (which can involve several minutes of dead air) or there's been a technical hiccup on their end. I've learned to give myself a strict 12-minute rule after the music stops - if I don't hear a human voice by then, I hang up and redial. It's heartbreaking to lose your spot in line, but I've found that waiting longer than that usually just means you're listening to a dead connection. One trick that's helped me is to gently tap a number on the keypad every few minutes during the silent phase - some reps have told me this helps keep the connection active on their system. The EDD phone system is absolutely broken, but don't give up! Try calling right when they open at 8 AM for the best chance of avoiding these technical issues.

I've been in this exact situation multiple times and it's so stressful! When the music cuts out but you're still connected, you're usually in one of two scenarios: either you're being transferred to the next available agent (which can involve up to 15-20 minutes of silence/static), or there's been a system glitch. Here's what I've learned from my experiences: Set a timer for 15 minutes once the music stops. During that time, stay on the line but put it on speaker so you can do other things. Every 3-4 minutes, press a random number key (like *) to let the system know you're still there - a rep once told me this helps prevent automatic disconnection. If you hit that 15-minute mark with no human voice, it's probably time to hang up and try again. I know it's crushing to lose your place in queue, but I've found that waiting longer usually means you're just listening to a dead line. The good news is that when someone DOES pick up after the silent phase, you typically get connected pretty quickly since you've already been in the system. Don't give up - this process is broken but persistence eventually pays off!

This is such a common and frustrating experience with EDD! I've been through this exact scenario several times. When the music stops but you're still connected, it usually means you're either being transferred to an agent or there's a system issue. Here's what I've learned works best: Stay on the line for up to 15 minutes after the music stops, but put your phone on speaker so you can multitask. Every 5 minutes or so, press a random number key (like # or *) to signal the system you're still there - this can help prevent automatic disconnection. If you've been listening to static for more than 15 minutes with no change, it's probably safer to hang up and try again rather than waste more time on a potentially dead line. I know it's heartbreaking to lose your spot, but I've found this approach saves time in the long run. Also, try calling right at 8 AM when they open - you'll have fewer technical issues. The system is definitely broken, but don't give up! Sometimes that silent phase does lead to getting through to a real person.

I've dealt with this so many times and it's absolutely maddening! When the music cuts out but you're still connected, you're basically in EDD limbo. Here's what I've learned from countless attempts: the silence usually means you're either being transferred or next in line, but it can last anywhere from 5-25 minutes with no way to know which situation you're in. My strategy now is to immediately put it on speaker phone, set a timer for 18 minutes, and press a random key (like # or 0) every 4-5 minutes to keep the connection active. If no human voice comes on by the 18-minute mark, I hang up because at that point it's likely a dead line. I've actually gotten through twice after 15+ minutes of pure static, so don't lose hope too quickly! The key is staying busy during the wait so you don't go crazy. Also, if you can call right when they open at 8 AM, you'll avoid a lot of these technical glitches. The whole system is a nightmare, but persistence really does pay off eventually!

I've been in this exact situation so many times and it's incredibly frustrating! When the music stops but you're still connected, you're basically in no-man's land - you don't know if you're about to get help or if you're wasting precious time. From my experience, this usually happens when the system is trying to transfer you to an available agent, but the process can take anywhere from 5-20 minutes of complete silence or static. Here's my survival strategy: immediately put your phone on speaker, set a timer for 15 minutes, and press a number key (like * or #) every 3-4 minutes to signal you're still there. If you don't hear a human voice by the 15-minute mark, hang up and redial - as painful as it is to lose your spot, waiting longer usually just means you're listening to a dead connection. I've actually gotten through twice after 12+ minutes of pure static, so don't give up too quickly! The most important thing is to stay busy during the wait so the anxiety doesn't consume you. Also, try calling right at 8 AM when they first open - you'll encounter fewer of these technical nightmares. The EDD system is absolutely broken, but with patience and the right strategy, you can eventually break through!

This is such a relatable and frustrating situation! I've been through this exact scenario multiple times with EDD calls. When the music stops but you're still connected, it's like being stuck in bureaucratic purgatory - you have no idea if you're seconds away from getting help or if you're just wasting time on a dead line. From my experience, this usually happens when the system is attempting to connect you to the next available representative. The silent/static phase can last anywhere from 3-25 minutes, which makes it impossible to know whether to stay patient or start over. Here's the strategy that's worked best for me: 1. Immediately switch to speaker phone so you can multitask 2. Set a timer for 15 minutes from when the music stops 3. Press a random key (* or # works well) every 4-5 minutes to signal the system you're still active 4. If no human answers by the 15-minute mark, hang up and redial I know it's heartbreaking to potentially lose your place in queue, but I've found that waiting longer than 15 minutes usually means you're listening to a disconnected line. That said, I have gotten through after 18+ minutes of silence twice, so there's always hope! The EDD phone system is absolutely broken and shouldn't require these survival tactics, but unfortunately this is the reality we're dealing with. Try calling right at 8 AM when they open - you'll encounter far fewer technical issues. Don't give up completely - persistence really does pay off eventually, even though the process is maddening!