EDD call dropped after hours on hold - How to actually start unemployment claim?

Ugh, that sucks! I've had similar issues. Sometimes the phone lines are just overwhelmed and calls drop or get messed up. Have you tried calling at different times of day? Early morning tends to work better for me.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Ize0EkN4HDI

Pro tip: make sure you have all your documents ready before you call. Last W-2, employment history, etc. It'll make the process go smoother once you actually get through to someone.

have you tried the online portal? sometimes its easier to start your claim there instead of calling. just a thought

Honestly, the whole system is a joke. I've been trying to get my claim sorted for weeks. It's like they don't want us to get the benefits we're entitled to. Anyone else feel like they're just running us in circles?

Here's what worked for me: 1. Call exactly at 8:01 AM when they open. 2. If you get a busy signal, hang up and immediately redial. 3. Keep doing this until you get through to the hold music. 4. Once on hold, DO NOT HANG UP no matter how long it takes. 5. Have all your info ready (SSN, last employer details, dates worked, reason for unemployment). 6. Be polite to the rep when you finally get one - they're dealing with a lot too. It took me about 3 days of trying this method before I got through, but it worked. Good luck!

have u tried contacting ur local state representative? they can sometimes help speed things up with EDD

I feel your pain, OP. Took me 2 months to get my claim sorted. Hang in there, it's a test of patience but you'll get through eventually. We're all in the same boat 🚣‍♀️

I had the exact same thing happen to me last week! Got through after 3+ hours of waiting, heard someone pick up but then just silence. So maddening. I ended up trying the early morning strategy that others mentioned - called right at 8 AM sharp and got through on my second attempt. Also, make sure your phone volume is all the way up and you're not on speaker when they answer. Sometimes the connection is just really quiet at first. Don't give up, you'll get there! 💪

Another thing that might help - if you do get through but can't hear anything, try staying on the line for at least 2-3 minutes before hanging up. Sometimes there's a delay or they're transferring you to another department. I've had calls where it was completely silent for like 90 seconds and then suddenly someone came on the line. Also, if you have a landline available, try using that instead of a cell phone - the connection tends to be more stable. The system is definitely overwhelmed right now but don't lose hope!