So I got the call back and the music was playing for me to be on hold then it just stopped. I am still on hold but it’s just blank…. Do I hang up or wait?

I found a way to solve reaching a human at unemployment, watch this: https://www.youtube.com/watch?v=DlEwMWYkbgs

I usually hang up but I give it like 10 minutes before I hang up and then tell them yes the call dropped so they can call you back

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI