So I got the call back and the music was playing for me to be on hold then it just stopped. I am still on hold but it’s just blank…. Do I hang up or wait?

I found a way to solve reaching a human at unemployment, watch this: https://www.youtube.com/watch?v=DlEwMWYkbgs

I usually hang up but I give it like 10 minutes before I hang up and then tell them yes the call dropped so they can call you back

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI

I had this happen to me too! I waited about 15 minutes with the silence and then hung up. When I called back, I told them the call dropped and they were able to put me back in the callback queue. The silence usually means you got disconnected but the system doesn't always hang up automatically. Better to hang up after 10-15 minutes and call back rather than waste hours waiting on a dead line.