Stuck on EDD hold for hours - any tips to actually reach a human?

Ugh, I feel your pain! I was on hold for TWO HOURS last week. It's like they're purposely making it impossible to reach anyone. 🤬

I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/DOLxZQb92wM

Pro tip: try calling right when they open. I got through after only 20 minutes on hold that way.

Here's what I've learned after dealing with EDD for months: 1. Be persistent. Keep calling, even if you get disconnected. 2. Have all your info ready before you call. They'll ask for your SSN, claim ID, etc. 3. Be polite to the rep when you finally get one. They're probably overwhelmed too. 4. If one rep can't help, politely ask to speak to a tier 2 specialist. 5. Keep a log of who you talked to and what they said. 6. If all else fails, contact your state representative's office. They can sometimes intervene. Hope this helps someone! We're all in the same sinking boat here. 🚢

Anyone else think its ridiculous that we have to jump through all these hoops just to get our benefits? The system is broken af

Has anyone tried using the online portal instead of calling? I heard they improved it recently.