
Ask the community...
Pro tip: if you get through to anyone, even if it's the wrong department, ask them to transfer you instead of hanging up and calling again. Sometimes this works!
Ooh, that's clever. I'm gonna try this next time. Thanks for the tip!
7d
Unpopular opinion: maybe if we all stopped calling constantly, the lines wouldn't be so jammed and it would be easier for everyone to get through 🤷♂️
Lol yeah right, and maybe if we all stopped breathing the air would be cleaner 🙄 People call because they NEED to
8d
Fair point. I'm just frustrated with the whole situation I guess.
7d
Have you checked your claim status online? Sometimes there's info there about payment dates. Also, make sure all your docs are uploaded correctly. I had a delay cuz they said they never got my doctors note even tho I sent it twice 🙄
Good call, I'll double-check everything online. Wouldn't surprise me if something got lost in their system 😑
7d
Ive been waiting 6 weeks for my first payment. This is rediculous. How are we supposed to survive??
6 weeks?! That's insane. Have you tried contacting your local rep? Sometimes they can light a fire under PFL's a**
6d
No, I hadnt thought of that. Good idea, ill give it a shot. Thx!
5d
Has anyone heard about recent changes to the paid family leave process? I thought they were supposed to be streamlining things, but it seems worse than ever.
I read something about new software being implemented, but who knows if that's actually helping or just causing more problems 🤷♂️
8d
My claim was stuck for 3 months! I finally got it resolved by going to my state representative's office. They have liaisons who can cut through the red tape. Might be worth a shot if nothing else works.
Is it just me or does anyone else feel like they need a law degree to understand half the stuff they tell you on these calls? 🤔
Omg yes! I swear they speak in riddles sometimes. Like, can I get that in plain English please? 😂
5d
Fr tho. I've started asking them to explain things "as if I'm five" and it actually helps lol
3d
Dont forget to ask about partial claims if you're working reduced hours! I almost missed out on some benefits cause I didnt know that was a thing.
Tbh, the whole system is broken af. I've been dealing with this bs for months now. Good luck, you're gonna need it 🙃
Preach! 🙌 It's like they designed it to be as frustrating as possible.
3d
fr fr the government doesn't care about us
1d
Hey OP, just wondering - did you try using the mobile app? Sometimes it works better than the website.
I didn't know there was an app! I'll give it a try, thanks for the suggestion.
3d
OP, while you're sorting this out, make sure to document any financial hardships you're facing due to the delayed payments. If there's been an error on their end, you might be able to request expedited processing or even compensation for late fees etc.
That's a great point, I hadn't even thought about that. I'll start keeping track of everything. Thanks!
7d
Not to freak you out, but make sure this isn't a phishing attempt or that your account hasn't been compromised. Maybe give them a call (if you can get through) to confirm that they actually locked your account.
Oh man, I hope not. But you're right, better safe than sorry. I'll definitely verify that with them when I call.
5d
Anyone else think its ridiculous that we even have to jump through all these hoops just to get basic help? The system is broken af
Preach! 🙌 It's like they're actively trying to make it as difficult as possible.
10d
Fr fr. We pay taxes for this "service" and can't even use it when we need it. SMH
9d
Hey OP, what specifically do you need to contact them about? Might be able to give more targeted advice if we know what kind of claim issue you're dealing with.
Good point! I need to ask about a delay in my payments. It's been 3 weeks since my last one and I'm getting worried.
9d
Ah gotcha. Definitely push for that phone call then. Delays usually need a human touch to sort out. Good luck!
7d
Oof, changing dates on a PFL claim is the worst. I had to do this last year and it took forever. Hang in there!
This might sound crazy, but have you tried going to their office in person? I did that as a last resort and actually got help pretty quickly.
Wait, you can do that? I thought everything was online/phone only now.
7d
Some offices are open for in-person help, but it depends on your location. Worth checking!
6d
This is why we need better parental leave policies in this country. It's a joke that we have to fight so hard for basic support 😤
Preach! 👏👏👏
5d
For real. My cousin in Canada got a full year off, fully paid. We're so behind.
3d
idk if this helps, but there was a glitch in the EDD system last month. Might be related to your issue. They posted about it on their Twitter.
Oh really? I'll check that out. Thanks for the heads up!
5d
Diego Vargas
Unpopular opinion: maybe we should privatize the whole system. Govt clearly can't handle it efficiently. 🤷♂️
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NeonNinja
Yeah, because private insurance companies are sooo much better at handling claims quickly and fairly. /s
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5d
Diego Vargas
Fair point. I guess the grass always seems greener. The whole system needs an overhaul.
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4d
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Anastasia Popov
Has anyone had luck with the online chat feature? I've been thinking about trying that instead of calling.
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Sean Murphy
I tried it last week. Waited 2 hours to connect, then got disconnected. 0/10 would not recommend.
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6d
Zara Khan
It worked for me! But I had to try a few times before I got through. Still better than being on hold forever tho
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4d
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