EDD hold times are insane - how to actually get through?

I found a way to solve long EDD hold times, watch this: https://www.youtube.com/watch?v=0-bcTlmzoCM

Ugh, I feel your pain! I was on hold for 3 hours yesterday before I gave up. Its ridiculous how hard it is to get through to them. 😤

I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/1X-mEsLtbmQ

Pro tip: If you have Twitter, try reaching out to EDD's support account there. Sometimes they can help you without having to call in.

This is why the whole system needs to be overhauled. It's 2023, why are we still relying on phone calls for important government services? There should be a better online system or chat support or something.

Here's what I've learned after dealing with EDD for months: • Call right when they open at 8:00 AM. The queue fills up fast. • If you get a busy signal, hang up and immediately redial. Sometimes you can catch an opening. • Use the phone number ending in 2511 instead of the main line. • Have all your info ready before you call (claim number, ID, etc.) • Be patient and polite with the rep when you finally get through. They're dealing with a lot too. • If one rep can't help, politely ask to speak with a tier 2 specialist. • Keep a log of all your calls, including date, time, and who you spoke with. Hope this helps someone! It's a frustrating process, but persistence pays off.

Im so done with EDD. been trying to get through for weeks. might as well be playing the lottery at this point 🤡

I've been dealing with this same nightmare for weeks! One thing that's helped me is using the callback feature when it's available - instead of staying on hold, they'll call you back when it's your turn. Not all lines offer it, but when they do, it's a lifesaver. Also, I've had better luck calling on Wednesdays and Thursdays - seems like Mondays and Fridays are the absolute worst. Still frustrating that we have to jump through all these hoops just to get basic help though! 😤