EDD hold times are insane - how to actually get through?
I've been waiting on hold with EDD for hours and I can't keep waiting. I have other important calls to make today. Has anyone else had this problem? How long did you wait before getting through? Any tips on the best time to call?
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Tom Maxon
I found a way to solve long EDD hold times, watch this: https://www.youtube.com/watch?v=0-bcTlmzoCM
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Dylan Wright
Ugh, I feel your pain! I was on hold for 3 hours yesterday before I gave up. Its ridiculous how hard it is to get through to them. š¤
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Sofia Torres
ā¢Only 3 hours? You got lucky! I've been trying for days and haven't even gotten past the busy signal. š¤¦āāļø
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GalacticGuardian
ā¢Same here. I've tried calling at different times of the day, but no luck. Anyone know if there's a best time to call?
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Dylan Wright
ā¢I've heard early morning is best, like right when they open. But who knows if thats actually true or just a myth š¤·āāļø
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Dmitry Smirnov
I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/1X-mEsLtbmQ
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Ava Rodriguez
ā¢Sounds too good to be true. Has anyone else tried this?
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Miguel Diaz
ā¢$20? That's kinda steep just to make a phone call. Is it really worth it?
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Dmitry Smirnov
ā¢I was skeptical at first too, but it saved me hours of frustration. For me, it was definitely worth the $20 to finally get my issue resolved.
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Zainab Ahmed
ā¢I tried it last week and it worked! Got through to an agent in about 45 minutes. Way better than spending all day on hold.
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Connor Gallagher
Pro tip: If you have Twitter, try reaching out to EDD's support account there. Sometimes they can help you without having to call in.
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AstroAlpha
This is why the whole system needs to be overhauled. It's 2023, why are we still relying on phone calls for important government services? There should be a better online system or chat support or something.
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Yara Khoury
ā¢Preach! š The technology exists, they just need to implement it. But that would make too much sense, right? š
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Keisha Taylor
ā¢Totally agree. I work in tech and it blows my mind how outdated some of these government systems are. They're probably still running on COBOL or something lol
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Paolo Longo
Here's what I've learned after dealing with EDD for months: ā¢ Call right when they open at 8:00 AM. The queue fills up fast. ā¢ If you get a busy signal, hang up and immediately redial. Sometimes you can catch an opening. ā¢ Use the phone number ending in 2511 instead of the main line. ā¢ Have all your info ready before you call (claim number, ID, etc.) ā¢ Be patient and polite with the rep when you finally get through. They're dealing with a lot too. ā¢ If one rep can't help, politely ask to speak with a tier 2 specialist. ā¢ Keep a log of all your calls, including date, time, and who you spoke with. Hope this helps someone! It's a frustrating process, but persistence pays off.
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Amina Bah
ā¢This is gold! šÆ Thanks for sharing your experience. Gonna try these tips tomorrow morning.
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Oliver Becker
ā¢What's the full number for the 2511 line? I've only been using the main one.
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Paolo Longo
ā¢It's 1-833-978-2511. Good luck!
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CosmicCowboy
Im so done with EDD. been trying to get through for weeks. might as well be playing the lottery at this point š¤”
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Natasha Orlova
ā¢Mood. š© Sometimes I think it'd be easier to just give up, but we can't let them win!
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Nathan Kim
I've been dealing with this same nightmare for weeks! One thing that's helped me is using the callback feature when it's available - instead of staying on hold, they'll call you back when it's your turn. Not all lines offer it, but when they do, it's a lifesaver. Also, I've had better luck calling on Wednesdays and Thursdays - seems like Mondays and Fridays are the absolute worst. Still frustrating that we have to jump through all these hoops just to get basic help though! š¤
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Isaac Wright
ā¢Oh wow, I didn't even know there was a callback feature! That would save so much time and frustration. Which phone numbers have you found that offer the callback option? I've only been calling the main line and just sitting on hold forever. And thanks for the tip about mid-week being better - makes total sense that people probably call more on Mondays and Fridays. Going to try calling tomorrow (Thursday) and see if I can find that callback option! š¤
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Dylan Cooper
ā¢The callback feature has been a game changer for me too! I found it on the 1-833-978-2511 line that @Paolo Longo mentioned earlier. When you get through the menu, there s'usually an option to request a callback instead of waiting on hold. It s'not always available during peak times, but when it is, you can just hang up and they ll'call you back within a few hours. Way better than burning through your phone battery sitting on hold all day! š
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