EDD callback taking forever - how long should I expect to wait?
I've been trying to get through to EDD for hours now. I placed an order for a callback over 2 hours ago and still haven't heard anything. Does anyone know how long it usually takes? I'm getting really frustrated with the wait times. Are the business hours different than I thought? I'm in California, so PST time zone. Any advice on how to speed this up or what to expect?
27 comments
Tom Maxon
I found a way to solve EDD callback wait times, watch this: https://www.youtube.com/watch?v=EXNL_zbi4K0
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Gianni Serpent
Welcome to EDD hell, my friend. π₯ I've been in the same boat for weeks now. Their business hours are supposedly 8 AM to 5 PM PST, Monday through Friday. But good luck actually getting through to a human being in that time!
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Henry Delgado
Weeks? You're lucky. I've been trying to get this sorted for MONTHS. π The system is completely broken.
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Olivia Kay
Have you tried calling right when they open? I heard thats the best time to get through
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Gianni Serpent
@profile 3 Yeah, I've tried that. Still no luck. It's like playing the lottery at this point.
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Joshua Hellan
I feel your pain, OP. The wait times are ridiculous. In my experience, it can take up to a full business day to get a callback. And that's if you're lucky. Sometimes you don't even get a call back at all and have to start the whole process over again. π«
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Jibriel Kohn
Hey guys, I actually found a method that works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/Ize0EkN4HDI
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Edison Estevez
Sounds too good to be true. Is this legit?
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Emily Nguyen-Smith
20 bucks? Thats kinda steep for something that should be free...
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Jibriel Kohn
I know it sounds sketchy, but I swear it's legit. I was desperate and tried it. Got through to an agent in like 2 hours. Worth every penny for me.
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James Johnson
Can you give more details about how it works? Do they just keep redialing for you?
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Jibriel Kohn
@profile 8 Yeah, basically. They have some automated system that navigates the phone tree and stays on hold. When a real person picks up, it calls your phone. Saved me days of frustration.
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Sophia Rodriguez
Pro tip: Try calling on Tuesday or Wednesday. Mondays and Fridays are usually the busiest. Also, avoid calling around lunch time if possible. Good luck!
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Mia Green
This is solid advice. I've had the most success on Wednesday mornings.
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Emma Bianchi
The EDD system is a joke. π€‘ I've been trying to resolve an issue for THREE MONTHS now. Every time I call, I get a different answer. It's like they're making it up as they go along. Anyone else experiencing this level of incompetence?
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Lucas Kowalski
Preach! π I swear they're trained to give conflicting information just to mess with us.
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Olivia Martinez
Have you tried reaching out to your local assembly member? I've heard they can sometimes help push things through.
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Emma Bianchi
@profile 13 That's actually not a bad idea. I'll give it a shot. Thanks!
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Charlie Yang
Here's what I've learned after dealing with EDD for way too long: 1. Persistence is key. Don't give up. 2. Document EVERYTHING. Every call, every letter, every interaction. 3. Be prepared when you do get through. Have all your info ready. 4. Try different methods - phone, online, mail. Sometimes one works better than others. 5. Stay calm and polite with the reps. It's not their fault the system sucks. 6. Consider reaching out to your local representatives for help. 7. Join EDD-focused Facebook groups for tips and support. Hang in there, everyone. This process is a marathon, not a sprint.
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Grace Patel
This should be pinned at the top of the subreddit. Solid advice!
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ApolloJackson
Number 5 is so important. The reps are just trying to do their job in a broken system.
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Isabella Russo
Has anyone had any luck with the online portal? I've been trying to update my claim there but keep getting error messages. π€
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Rajiv Kumar
The online portal is a black hole. I swear it's designed to make us give up.
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Aria Washington
Try clearing your cache and cookies. Sometimes that helps with the errors.
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Liam O'Reilly
I'm convinced EDD stands for 'Extremely Delayed Disappointment' at this point. π
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Chloe Delgado
LOL π€£ Sad but true.
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Ava Harris
I thought it was 'Every Day Despair' π
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