Update on your situation: The 5 penalty weeks means you have to certify for 5 weeks before you can receive any payments. Each week you certify counts as one penalty week served, but you won't receive payment for those weeks. After serving all 5 weeks, any subsequent certifications would be paid if you're otherwise eligible. For your appeal, request all documents EDD used to make their determination. You have the right to see what evidence they're using against you. Filing your appeal quickly is important - you only have 30 days from the notice date.

my freind had this happen an she just kept certifying even with the penalty weeks and eventually the payments started coming thru after she served all the weeks

my cousin had this happen 2 him too. his work had his SSN wrong so edd couldnt find his records. took FOREVER 2 fix but he got all the money eventually

UPDATE: I finally got through to EDD this morning! Turns out my former employer reported my wages under a slightly wrong SSN (last digit was off). The rep fixed it right on the call and said I should get an updated award letter in 5-7 days. She also said my weekly benefit amount will be around $425 based on my corrected wages. For anyone who's curious, I used the Claimyr service that someone mentioned here and got connected to an agent in about 20 minutes. Totally worth it considering I'd already wasted hours trying to call directly. Thanks everyone for the help and advice! Will update again when I get my corrected award letter.

My friend told me sometimes the card gets blocked if you try to use it too many times in one day. How many times did you try to use it before it stopped working?

UPDATE: Money Network just posted on their status page that the issue has been resolved as of this morning. Try your card again at stores now - it should be working properly. If you're still having problems, then it might be a different issue specific to your account and you should contact Money Network customer service.

i had a similar thing happen during covid and i won my appeal but then they said i had to do a phone interview anyway which was so annoying because whats the point of winning the appeal if you still have to do more stuff?? anyway it took like 3 weeks to get the money but they did backpay everything

Quick update on something I forgot to mention: Make sure you check your UI Online inbox daily. Sometimes they'll send requests for additional information through the portal but won't email you about it. Missing these can cause further delays in getting your backpay processed. Also, if your appeal was based specifically on work search requirements, they might assign you to the Reemployment Services and Eligibility Assessment (RESEA) program which requires attending an orientation workshop.

i try to call at 8:00 exactly and just keep hitting redial for like 20-30 minutes. eventually i get through maybe 1 out of 10 times. its super frustrating. sometimes the afternoon is better but honestly its just random luck

UPDATE: Finally got through! For anyone with the same problem, here's what worked: Called the technical support line at 1:45pm on Thursday (seems to be slightly less busy than the main number). Still took about 20 attempts before I didn't get the busy signal, but once I got in the queue, I only waited about 35 minutes. Turns out my claim was pending because I reported some part-time gig work on my last certification, and the system flagged it for income verification. The rep was able to review it on the spot and release my payment. Should hit my Money Network card in 24-48 hours. Thanks everyone for the suggestions!

This happened to my sister last month and she found out her email address had a typo in it in the EDD system. Something like a missing letter. She had to call and have them correct it before she could get the reset emails. Might be worth checking if you can remember exactly how you entered your email when you first registered?

Hey, just following up - were you able to get this resolved? I'm curious which method ended up working for you.

I made bullet points of important dates and events, and had all my documents labeled and in order. I practiced explaining my situation to my sister the night before, which helped me feel more confident. Just don't script it word-for-word because you'll sound nervous if you're reading. Bullet points worked perfectly for me!

Wait until you win your appeal and STILL don't get paid for months afterward... that's when the real nightmare begins!!! The appeals department doesn't talk to the payment department and you'll be stuck in an endless loop of "we're processing your claim" emails 🤬

I think everybody's mixing up UI Online account (which is just your portal access) with your actual EDD claim/record. UI Online is just the interface where you manage your unemployment stuff, but your actual claim and history with EDD is in their backend systems. What you're probably wanting is to stop the emails and notifications, which you can do by: 1. Logging into UI Online 2. Going to Profile > Contact Information 3. Scrolling down to the Communication Preferences 4. Unchecking the boxes for email notifications 5. Saving your changes I did this a few months ago and haven't received an email since. Hope this helps!

The most definitive answer: Your EDD account can't be fully deleted, but you can effectively make it dormant. After reading everyone's responses, here's what I recommend: 1. Update notification preferences in UI Online as mentioned above 2. If emails continue, call EDD and specifically ask them to mark your account as "Do Not Contact" 3. Create email filters to auto-archive any future communications Technically, your account will always exist in their system, but you won't have to deal with it anymore. Remember that if you ever need unemployment again, you'll use the same account, so don't lose your login credentials.

The automatic card replacement is standard procedure, but it's always good to verify there's no unauthorized activity on your account. Here's what you should do: 1) Check your UI Online account for any recent claim activity 2) Look at your State Tax Account for any 1099-G forms that might indicate benefits were paid 3) Check your credit report for any suspicious activity If everything looks normal, then it's just the standard card replacement process. Money Network debit cards are typically issued with a 3-year validity period, and the replacement is automatic regardless of claim status. The EDD doesn't always communicate this clearly.

Update: I finally got through to EDD this morning. The rep confirmed what several of you said - it's just an automatic replacement because my old card was expiring. She verified there's no new claim activity on my account. Thanks everyone for your help!

My brother in law works for EDD (don't tell him I said this lol) but he says they're required to do interviews for ANY change in status even if it seems pointless. Something about fraud prevention. Just do the interview, answer honestly, and you'll be fine.

One important thing I forgot to mention: make sure you clearly understand the difference between workers' compensation and State Disability Insurance (SDI). They're separate programs with different eligibility requirements and payment structures. Workers' comp is for work-related injuries and is administered through your employer's insurance. SDI is for non-work related disabilities and is administered by EDD. Some people can be eligible for both in certain circumstances, which might be why EDD wants to interview you - to ensure proper coordination of benefits and prevent overlapping payments. Just be clear about which program you're receiving benefits from during your interview.