EDD UI Online account password reset emails not arriving - locked out for 2 weeks!

This is actually a pretty common issue with EDD's system. The reset emails can take anywhere from 5 minutes to 24 hours to arrive, and sometimes they never show up at all. Have you tried these steps? 1. Make sure you're using the exact email address that's registered with your UI Online account 2. Try requesting the reset during non-peak hours (early morning like 6-7am) 3. Clear your browser cache completely before requesting the reset 4. If you're using Gmail, check the "All Mail" folder, not just inbox and spam If none of that works, you might need to call the technical support number (not the regular EDD number). The tech support folks can manually reset your account.

omg same thing happened to me last month!! so annoying. the emails NEVER came. i ended up having to call like 100 times before i got through. when i finally talked to someone they said theres a glitch with certain email providers especially if u have hotmail or yahoo. they had to reset it manually for me took like 5 mins once i finally got someone

Try clicking the password reset link multiple times about 30 seconds apart. For some weird reason, I didn't get the first 3 reset emails, but after clicking it 4 times, all the emails suddenly showed up at once! Something seems broken in their system where the requests get queued up and then process in batches. Also check your email account settings - some email providers might be auto-filtering EDD emails as promotional or updates and putting them in folders you don't check.

This exact issue caused me to miss TWO certification periods and my claim got messed up with a false overpayment notice. The EDD system is COMPLETELY BROKEN and they don't care at all. I spent THREE WEEKS trying to get this fixed. Their tech support doesn't even understand their own systems. The only way I finally got it fixed was by contacting my state assembly member's office. They have special EDD liaisons who can escalate these issues. Google your district's assembly member and look for their "EDD assistance" form on their website. They got my password reset done in 48 hours after weeks of nothing from EDD directly. The whole system is a joke. They expect us to certify on time but then make it IMPOSSIBLE to even log in!!!

I had this exact problem and found a solution that worked! The issue is that the EDD system generates the password reset email but sometimes their email server has delays or routing problems. Try this workaround: 1. Request the password reset as normal 2. Wait about 30 minutes (I know it's frustrating) 3. Call the EDD tech support line at 833-978-2511 4. When the automated system asks why you're calling, say "password reset" 5. This sometimes routes you to a different queue with shorter wait times If you're still struggling to get through, I discovered a service called Claimyr that helped me get through to an EDD representative quickly. They basically hold your place in line and call you back when they have an agent on the line. Saved me hours of frustration. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Once you get through to a tech support person, they can verify your identity and manually reset the password without needing the email to come through.

To properly troubleshoot this issue, I'd recommend taking these steps in order: 1. First, verify the email address on your EDD account is correct. Many people have typos in their email addresses (like gmail.con instead of gmail.com). 2. Password reset emails typically arrive within 30 minutes, but during high-volume periods can take up to 4 hours. 3. Check ALL email folders including spam, junk, promotions, updates, and archived messages. 4. Try accessing UI Online from a different device entirely - sometimes the login cookie gets corrupted. 5. If you have access to your original EDD account registration email, you can use the information there to verify your identity when calling. 6. As a last resort, you can visit an in-person EDD office with identification to have them reset your access. Important: If your certification is due in 3 days, you can also certify by phone using TeleCert at 1-866-333-4606. This might help you avoid missing your certification deadline even if you can't log in.

did u try using a different browser?? sometimes edd site is weird on chrome but works on firefox or edge. also check if u have any browser extensions that might be blocking edd cookies or something

This happened to my sister last month and she found out her email address had a typo in it in the EDD system. Something like a missing letter. She had to call and have them correct it before she could get the reset emails. Might be worth checking if you can remember exactly how you entered your email when you first registered?

Hey, just following up - were you able to get this resolved? I'm curious which method ended up working for you.

So glad to hear you got it resolved! This thread is super helpful for anyone else dealing with this issue. I'm bookmarking it because I feel like EDD account problems are so common and their error messages are never clear about what's actually wrong. The fact that your account was locked but the system was still pretending to send reset emails is typical EDD - they make everything so confusing. Thanks for sharing the solution that worked!