EDD UI Online account suddenly locked - security questions not working even with correct answers

This happened to me back in February! The security question system is super finnicky about exact formatting. Try these troubleshooting steps: 1. Make sure you're not using caps if your original answer didn't have them (or vice versa) 2. Check for spaces at the end of your answer 3. Try different browsers - sometimes UI Online has weird compatibility issues 4. Clear your browser cache and cookies If none of that works, unfortunately you will need to call. The regular EDD number probably won't help - you need the technical support line: 1-855-327-7057. They can manually unlock your account.

omg this literally just happened 2 me last week!! so annoying!! i kept getting locked out 2. tried like 6 times b4 i gave up lol

I bet it's because they did some system update. My sister's account got locked last week too after she tried to log in. She said something about them doing maintenance on weekends now.

This is a common issue with the UI Online system - there are several potential causes: 1. EDD sometimes resets accounts when they detect unusual login patterns 2. If you used a different device or IP address than usual, it can trigger security protocols 3. They occasionally do system updates that affect login credentials 4. Sometimes accounts get flagged if there's been a pending eligibility issue Unfortunately, clearing your browser cache or trying different browsers rarely fixes security question lockouts. You'll need to contact EDD directly. The technical support number (1-855-327-7057) is your best option, but it's extremely difficult to get through. If you're concerned about missing your certification deadline, you can also try certifying by phone using TeleCert at 1-866-333-4606. This might allow you to at least get your certification in while you resolve the account access issue. Make sure to document all your attempts to login and contact them in case there's any issue with your benefits.

I had THE EXACT SAME PROBLEM last month and it was a NIGHTMARE!!! Called the regular EDD number like 50 times and couldn't get through. When I finally did, they said they couldn't help with account lockouts and transferred me to tech support who then HUNG UP ON ME!!! The whole system is designed to make us give up on getting our benefits. It's CRIMINAL how they treat people who are just trying to get what they're entitled to!!! I ended up having to go to the actual EDD office in person to get it fixed because I could NOT get through on the phone. Wasted an entire day sitting there waiting. Such bs.

I went through this exact situation in March. After trying for days to get through to EDD with no luck, I discovered a service called Claimyr that got me connected to an EDD representative in about 20 minutes. It basically automates the calling process and notifies you when they get an agent on the line. I was skeptical at first, but it actually worked! The EDD tech support agent unlocked my account and even helped me reset my security questions. You can check out their demo video here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km or go to claimyr.com Just sharing what worked for me when I was in the same frustrating situation. The peace of mind was worth it since I was about to miss my certification deadline too.

Same thing happened to my roommate! She swears she entered everything right but kept getting locked out. Turns out she was typing her maiden name for the security question but had set it up with her married name originally. Could be something small like that?

Just wanted to follow up - sometimes the UI Online system also has scheduled maintenance periods where accounts can behave strangely afterward. Check if your email has any notifications from EDD about system updates. Regarding certification - if you can't get your account unlocked in time, remember you can also certify by mail as a last resort. The paper form takes longer to process but it's better than missing your certification window entirely. Did you ever set up a backup email or phone number for account recovery? If you did, there should be an option to verify your identity that way instead of using the security question.

Glad to hear you got it resolved! For anyone else reading this thread with similar issues, here's a quick summary of options: 1. Try the technical support line (1-855-327-7057) 2. Make sure you're entering security answers exactly as you set them up (spacing, capitalization, etc.) 3. Use alternative certification methods (TeleCert, paper form) if you're nearing your deadline 4. Consider a call automation service if you're unable to get through after multiple attempts 5. As a last resort, visit an EDD office in person Also worth noting that EDD sometimes performs system updates that can affect account access. If this happens to you, don't panic - your claim information is still in their system even if you can't access your online account temporarily.