Can't access EDD account - forgot password AND security questions - need to certify urgently

oof same thing hapend to me last yr. u gotta call them. good luck getting thru lol

This is a common issue, especially if you haven't logged in for several months. Here's what you need to do: 1. Don't keep trying password/security question attempts as this will further lock your account 2. Call the EDD technical support line at 1-833-978-2511 (not the regular claim line) 3. Explain to the representative that you've forgotten both your password AND security questions 4. They'll verify your identity using other information (SSN, address, employment history) 5. Once verified, they can reset your security questions and help you set up a new password If you need to certify urgently before getting account access, ask them specifically about how to ensure your certification is counted for this week. They might be able to process it manually over the phone. Don't panic - this happens all the time!

The EDD security system is INSANE. I got locked out 3 times and had to go through this whole identity verification nightmare all over again. They make it impossible for regular people to use their system!!!! Even my tax accountant says the EDD website is the worst government system he's ever seen. Good luck - you'll need it.

I've helped several clients with this exact situation. In addition to the phone option, there's also a specific process for account recovery: 1. On the EDD login page, click "Forgot Password" 2. When it asks for security questions, look for the small link at the bottom that says "Cannot access security questions" 3. This will take you to an identity verification process that's more extensive but doesn't require your original security answers 4. You'll need to provide more personal information like your last employer, last certification date, and possibly wage information 5. This alternate path can sometimes take 24-48 hours to process If you urgently need to certify for this week, definitely call. But the online recovery can be a backup option if you can't get through by phone.

i found a great service that helped me get through to EDD when i was in ur situation!! check out claimyr.com - they get u connected to an actual EDD agent without the endless busy signals and disconnects. they have a video demo here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km i was SUPER skeptical but it actually worked and i got my password reset issue fixed in one call. just sharing what worked for me cuz i know how stressful this is!!

Have you tried using a different browser? Sometimes Edge works when Chrome doesn't with the EDD site. Worth a shot before you spend hours on the phone!

Quick update for everyone: As of February 2025, EDD has actually improved their account recovery process. If you call the technical support line and explain your situation, they now offer a temporary access code option that bypasses security questions. The temporary code is valid for 72 hours, giving you enough time to certify and then set up new security questions. I've helped several people use this new process and it's much better than the old system. Just be prepared to verify your identity through other means (address, employer information, benefit amounts, etc).