Locked out of EDD account - forgot login and secret question answers

I went through this exact same nightmare last year! EDD's account recovery system is so frustrating. You have three options: 1. Keep calling the technical support number (not the regular EDD line) at 1-833-978-2511. They can verify your identity and reset your account. But fair warning, it can take days to get through. 2. Create a brand new account with a different email address, but this might cause issues with your claim history. 3. Go to your nearest EDD office in person with your ID. They can help reset everything on the spot. Option 1 is probably your best bet if you need to file ASAP, but be prepared to spend hours redialing.

the same thing hapend to me i tride calling for 5 days no one picked up its so anoyying

I had this exact problem in January and found a workaround. Since you're filing a new claim anyway, you should be able to register with a new SDI/UI Online account using your SSN but a different email address than your original account. This worked for me when I forgot all my security questions too. BUT - here's the important part - you need to call EDD afterward to have them link your old claim history to your new account, otherwise it will look like you never had a previous claim and that could affect your benefit calculation. Make sure they note this in your file! Also, don't forget that new claims need ID.me verification now, so have your driver's license and be ready to do a video call verification if prompted.

Hey there, I work as an advocate helping people with EDD issues. The fastest way to resolve login problems is to reach an actual EDD representative who can verify your identity and reset your account access. They can do this by asking you verification questions about your claim history, personal info, and employer details rather than relying on your forgotten security questions. I'd recommend using Claimyr.com to get through to an EDD rep quickly. It's a service that connects you with EDD without the hours of redialing. There's a video demo here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km that shows how it works. Many of my clients have used it successfully when they were in similar situations and needed urgent account access. Once you get through to a rep, explain that you need to file a new claim but can't access your existing account. They can help reset everything while maintaining your claim history.

I used Claimyr last month when I had a similar issue and it actually worked! Got through to someone in like 25 minutes instead of spending days calling. The rep was able to verify my identity using my SSN, address history, and some questions about my past employers. They reset everything, and I could log in with a new password they provided. Had to change it right away for security, but at least I got access back!

Important tip: When you do get through to someone, make sure they link your old claim to your new one. I had a friend who created a new account, and EDD treated it as if he had never filed before. This caused all kinds of issues with his benefit calculation because they weren't considering his previous wage history. The rep needs to specifically note in your file that this is a continuation with a new account due to access issues, not a brand new claim with no history.

went 2 the edd office in person last yr when i got locked out... took 3hrs waiting but fixed it same day no phone calls needed just bring ID