EDD account login locked - can't remember last payment amount for identity verification

same thing happend to me last month!! so frustrating. u need to call them directly, theres literally no other way around it

This security measure was implemented to reduce fraud. You have three options: 1. Check your bank statements for the exact deposit amount and date if you had direct deposit 2. Look through your mail for any EDD payment notices (they send physical notices even if you opted for electronic communication) 3. Call EDD directly at 1-800-300-5616 to verify your identity through a representative Option 3 is your best bet since you don't have your records. Be prepared with your Social Security number, California ID/driver's license, and address history.

I had this exact issue in January and literally spent DAYS trying to get through on that stupid phone system. I finally used a service called Claimyr (claimyr.com) that got me connected to an EDD rep in about 20 minutes instead of calling for days. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The rep was able to verify my identity another way and reset my account access. Worth it to avoid the calling nightmare.

There's actually another solution that might work - have you checked if you can access your EDD payment history through the Money Network/Bank of America portal instead? Sometimes the payment card website has a separate login system that doesn't require the same verification steps as UI Online. If you had payments going to the EDD debit card, try logging into that account first to retrieve your payment history.

I went through this EXACT nightmare scenario last year! The whole security system is ridiculous - they expect us to remember exact dollar amounts from months or years ago?!? Even with my bank statements I had trouble because the deposit showed a different amount than what EDD had in their system (some tax withholding issue). I finally got through after calling 37 TIMES over 3 days. The rep I spoke with was actually really nice and helped me reset everything after verifying my identity other ways. She said they get these calls constantly because so many people can't remember the exact payment details. Just keep trying the phone, unfortunately. Best times to call are right when they open at 8am or around 4pm. Avoid midday when everyone's calling.

not to change the subject but make sure ur prepared in case u need to reopen ur claim. they make u do a phone interview for almost everyone these days if u reopen a claim & the waiting period for those interviews is like 2-3 weeks right now. my friend just went thru this. just giving u a heads up since u mentioned ur job situation

Just wanted to follow up - were you able to get your account access issue resolved? I'm curious if you tried Claimyr or found another solution.

This is such a common issue! I'm a newcomer here but I've been dealing with EDD for months. One thing that might help in the future - screenshot or save your payment confirmations when you receive them, and keep a simple spreadsheet with payment dates and amounts. I learned this the hard way after getting locked out twice. Also, if you end up needing to reopen your claim, make sure you have all your employment documentation ready (pay stubs, separation notice, etc.) because they'll ask for everything during that interview process. The whole system is designed to be difficult but once you know the workarounds it gets easier to navigate. Glad you got back in with Claimyr! That's definitely going in my bookmarks for future reference.

As someone who just went through a similar account lockout situation last week, I can definitely relate to the panic! One additional tip that helped me before I had to call - try checking if you have any old text messages from EDD. They sometimes send payment notifications via SMS that include the amount and date. I found one buried in my messages from 8 months ago that had exactly what I needed for the security questions. Also, if you're planning to keep your EDD account active for potential future use, consider setting up a simple note in your phone with key details like your last payment date/amount, claim balance, etc. right after you get back in. I wish someone had told me this earlier - would have saved me hours of stress! Really glad to see you got it resolved with Claimyr though. That service sounds like a game-changer for dealing with EDD's phone system nightmare.

Wow, reading through this whole thread has been so helpful! I'm actually dealing with a similar situation right now - got locked out of my EDD account yesterday when trying to check on an old claim. Like you, I can't remember the exact payment details they're asking for. I tried calling the regular EDD number this morning and got disconnected after being on hold for 2 hours. Definitely going to try Claimyr based on all the positive feedback here - seems like it's worth the cost to avoid the phone system nightmare. One question for anyone who's used it - do they charge you even if they can't get you connected, or only if they successfully reach an EDD rep? Want to make sure I understand how their service works before signing up. Thanks to everyone who shared their experiences! This community is such a lifesaver for navigating the EDD maze.

Just wanted to add my experience as someone who went through this exact same nightmare about 6 months ago! I was locked out for almost 3 weeks before I figured out a solution. One thing I haven't seen mentioned yet - if you happen to have filed taxes last year and claimed unemployment income, your tax software might have saved the 1099-G form from EDD that shows your total payments for the year. It won't give you the exact date/amount of your last payment, but it could help you narrow down the timeframe if you have any bank records at all. Also, pro tip for anyone reading this - EDD sometimes sends duplicate payment notices to your mailing address even if you opted for electronic delivery. Check with family/roommates or previous addresses if you moved recently. I found an old payment stub in a box I hadn't unpacked that saved me! Really glad Claimyr worked for you though @Jacinda Yu - I ended up having to call 50+ times before getting through the regular way. Definitely bookmarking that service for any future issues. The EDD phone system is absolutely broken and it's ridiculous that we need third-party services just to talk to them!

Just stumbled upon this thread while searching for EDD help and wow, what a journey! As someone who's relatively new to the California unemployment system, this whole conversation has been incredibly educational. The fact that so many people run into this exact same account lockout issue really shows how flawed their security verification system is. I'm actually bookmarking this entire thread because there's so much useful information here - from the Claimyr service recommendation to all the creative ways people found their old payment info (checking tax forms, old text messages, even duplicate mail at previous addresses). It's like a masterclass in navigating EDD bureaucracy! @Jacinda Yu glad you got everything sorted out! Your experience gives me hope that if I ever run into this issue, there are actual solutions available. And thanks to everyone who shared their tips and experiences - this community is amazing for helping each other through these frustrating government systems. One quick question for the group - is there a recommended frequency for logging into your EDD account to avoid it getting locked for inactivity? I want to make sure I don't accidentally trigger any security measures down the line.

As someone who just joined this community, I have to say this entire thread is incredibly valuable! I'm currently dealing with my first EDD claim and honestly, reading about everyone's experiences with account lockouts has me a bit paranoid about keeping better records from the start. The fact that @Jacinda Yu was able to resolve this through Claimyr is really encouraging - I had never heard of that service before but it sounds like a lifesaver given how impossible EDD's phone system seems to be. The tips about checking old text messages, tax forms, and even duplicate mail are brilliant too. It's amazing how creative people have to get just to access their own accounts! I'm definitely going to implement some of the prevention strategies mentioned here - setting up a dedicated EDD folder, keeping screenshots of payment info, and maybe even that spreadsheet idea someone mentioned. It's ridiculous that we have to do all this just because EDD's security system expects perfect memory of details from months or years ago, but better safe than sorry! Thanks to everyone who shared their experiences and solutions. This community is such a great resource for navigating these bureaucratic nightmares. Hopefully I'll never need these tips, but it's reassuring to know there are ways to get help if I do run into trouble down the line.

This thread is incredible - thank you all for sharing your experiences! I'm completely new here and to the EDD system in general, but I'm already taking notes on all these prevention tips. The idea that they expect you to remember exact payment amounts from months ago is honestly mind-blowing. I'm particularly interested in the Claimyr service mentioned by @Ally Tailer - has anyone else here used it successfully? The fact that multiple people had to call 30-50+ times just to reach a human is absolutely insane. It's ridiculous that we need third-party services to access basic government benefits, but if it works, it works! Also really appreciate all the creative solutions people found - checking old texts, tax forms, even asking previous landlords about mail. Shows how resourceful this community is when dealing with bureaucratic nightmares. Definitely going to set up that dedicated EDD folder and spreadsheet system right away. Better to be over-prepared than locked out when you actually need access! @Jacinda Yu so glad you got everything resolved! Your story gives hope to anyone else who might face this same frustrating situation.

Just wanted to share another potential solution that worked for me when I faced this same issue a few months ago! If you have a local EDD office near you, sometimes walking in person can be way more effective than trying to call. I know not everyone has this option depending on location and office hours, but the staff there were able to help me reset my security questions after verifying my identity with my ID and Social Security card. The wait was about 2 hours, but still way better than the endless phone loop. They also gave me a printout with my recent payment history so I could write down the key details for future reference. Just another option to consider if Claimyr doesn't work out or if you prefer handling things in person. Really glad this thread exists - it's like having a survival guide for dealing with EDD's broken systems! The community support here is amazing.

Wow, this entire thread has been such a learning experience! As someone completely new to both this community and dealing with EDD, I'm honestly shocked at how many people have faced this exact same account lockout nightmare. The fact that EDD expects perfect recall of payment details from months ago is absolutely ridiculous - who remembers exact dollar amounts that far back?! I'm taking detailed notes on all the solutions mentioned here. The Claimyr service sounds amazing based on everyone's success stories, and I had no idea that visiting EDD offices in person was even an option anymore. The creative workarounds people found (old text messages, tax forms, duplicate mail) really show how resourceful this community is when dealing with broken government systems. Already setting up my "EDD survival kit" based on all the prevention tips shared here - dedicated email folder, spreadsheet with key details, screenshots of everything important. It's sad that we need to create these elaborate backup systems just to access our own benefits, but better safe than sorry! Thanks to everyone who shared their experiences and solutions. @Jacinda Yu your success story gives real hope, and @Dmitry Petrov the in-person office tip is brilliant! This community is such an invaluable resource for navigating these bureaucratic mazes.