EDD Account Locked - Can't Remember Last Payment Amount for Password Reset

same thing happened 2 me last month lol. they want the EXACT amount down to the penny, its so stupid. if u have a bank account check ur deposits, should match exactly what EDD sent u

The system is asking for the exact amount of your last payment before taxes. If you can't locate this information, you have three options: 1. Check your bank statements for deposits from "CA EDD" or similar 2. Look through any physical mail you might have received from EDD 3. Call the EDD technical support line at 1-833-978-2511 (they can verify your identity through alternative means) This is a security measure to prevent unauthorized access to your account. Be prepared to provide additional verification if you call.

OH MY GOD I WENT THROUGH THIS EXACT THING!!!! It's sooooo annoying how they make everything complicated! I tried guessing my payment amount like 5 times and got locked out completely! Then I had to wait 24 hours to try again! Why can't they just text a code to my phone like normal websites?? The whole system is designed to make us fail I swear!

try checking ur emails from EDD they usully send notice when payment is issued that has the amount in it

After trying for 3 days to get through to EDD on their regular line with no luck, I found this service called Claimyr that got me connected to an EDD rep in about 20 minutes. It was actually pretty amazing after all the frustration. They have a video showing how it works at https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km and their website is claimyr.com. The agent I spoke with was able to verify my identity and help me access my account without needing the exact payment amount. Totally worth it instead of calling for hours.

I work with unemployment claims frequently, and this is one of the most common issues people face. If you've exhausted the online options, calling is your best bet. However, here's a tip most people don't know: the technical support line (833-978-2511) is different from the regular EDD number. The tech support line often has shorter wait times and they specifically handle account access issues. When you call, have your ID ready (driver's license/state ID) and know your exact mailing address as it appears on your claim. They'll ask multiple verification questions to confirm your identity before helping with the account reset. If you've moved recently but didn't update your address with EDD, make sure you know the address they have on file.

have u checked ur mail? sometimes they send u the payment info on those papers they mail every 2 weeks. i had the same problem last yr an found the amount on one of those forms

Yes, calling right when they open at 8:00 AM is typically your best chance of getting through with minimal wait time. Monday and Tuesday tend to be their busiest days, so Wednesday through Friday might be better if you can wait. Have your ID and claim information ready before calling to streamline the process. If you're still having trouble, ask specifically for a 'technical support specialist' as they're the ones who can handle account access issues. Regular claim representatives sometimes can't help with these specific password/login problems.

Just wanted to update - I finally got mine fixed by talking to a tier 2 specialist. Make sure you ask to be transferred to tier 2 if the first person can't help!! They have more access to fix account problems! Good luck!!

One final tip: Once you regain access to your account, I strongly recommend setting up a secure way to track your payment amounts. Whether it's a dedicated spreadsheet, a specific folder in your email just for EDD notifications, or even a simple notebook, having this information accessible can save you tremendous headaches in the future. EDD's systems are unlikely to become more user-friendly anytime soon, so it's best to prepare for these situations in advance.

I had this exact same issue about 6 months ago! Here's what worked for me: check if you have the EDD mobile app installed on your phone - sometimes it saves payment history even when you can't log into the website. Also, if you use any budgeting apps like Mint or YNAB that connect to your bank account, they might have categorized the EDD deposits and you can see the exact amounts there. The payment amount they want is the gross amount before any taxes or deductions. Don't give up - there are definitely ways to find this info without having to wait on hold for hours!

I went through this nightmare last year and here's what saved me: if you have any tax documents from last year (like your 1099-G form that EDD sends for tax purposes), it might have your payment amounts listed. Also, try logging into your bank's website and searching for deposits with "EDD" or "CAEDD" - sometimes they show up with those abbreviations even if they don't display clearly in your account. One more thing - if you have any screenshots on your phone from when you were checking your balance or certifying, those might have the payment amounts visible. I know it's frustrating but don't panic, there are usually more traces of this info than you think!