EDD password reset stuck on 'last payment amount' security question - can't log in to find answer

I had the same issue last month! Check your email from when you were on unemployment - EDD sends payment notifications to the email you registered with. Search your inbox for 'EDD payment' or 'payment notification' and you might find the amount that way. The emails usually have subject lines like 'EDD Payment Information' or something similar.

check ur tax forms from that year!! ur 1099G form from EDD will show all ur benefits for the tax year. u might find it in ur tax docs or the irs transcript website

What you're experiencing is actually a common problem with the EDD security system. Unfortunately, if you can't remember your last payment amount, you'll likely need to contact EDD directly. Before you spend hours on hold, I recommend using Claimyr (claimyr.com) - they have a service that helps you get through to an EDD representative much faster than calling directly. I was skeptical at first but it saved me from hours of frustration. You can see how it works in their video demo: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Their system will connect you with an EDD agent who can verify your identity through other means and help reset your account access. The rep can also tell you your last payment amount for future reference.

This is a frustrating security feature, but here are some options you can try before resorting to calling: 1. Check your bank statements carefully - the EDD payments usually have a specific description like "EDD UNEMPLOYMENT" or "CA EDD TREAS" followed by a number. The last one with this description was likely your final payment. 2. If you filed for taxes during the period you received benefits, check your tax records as mentioned above. The 1099-G form will show total benefits received, which might help jog your memory. 3. If you had a UI Online account set up with email notifications, search your email for "UI Online" or "Claim Alert" - these contain information about certifications and payments. 4. If none of these work, you'll unfortunately need to contact EDD directly. Call 1-800-300-5616 during the first hour they open (8:00 AM) for the best chance of getting through. Good luck!

THE EDD SYSTEM IS LITERALLY DESIGNED TO KEEP PEOPLE LOCKED OUT!!! I swear they do this on purpose so they don't have to help anyone. i spent FOUR DAYS trying to get past this exact same problem last year. ended up having to mail in a paper form requesting account access which took THREE WEEKS to process. the whole system is a joke.

When i had this problem i just guessed amounts until it worked lol. try round numbers like $450 or whatever the weekly benefit amount was when u were on unemployment. sometimes it accepts any recent payment not just the very last one.

UPDATE: I finally got through to EDD this morning! Called right at 8:00 AM and still waited about 40 minutes, but eventually spoke with someone who was able to help. They verified my identity using my SSN, address, and some other information, then helped me reset my security questions. For anyone facing this issue in the future: they told me they can use alternate verification methods if you don't remember your last payment amount. Don't waste time guessing or searching through old records like I did - just call them directly and explain the situation. Thanks everyone for your suggestions!

That's awesome that they're phasing out those payment-related security questions! I can't tell you how many people I've seen struggling with this exact issue. It's such a relief to know there's actually a human solution when the automated system fails. For anyone else reading this - Jackson's experience shows that calling right when they open really does make a difference. 40 minutes is still frustrating but way better than the horror stories of 4+ hour waits. Thanks for sharing the update and glad you got back into your account!

This is such a common problem and I'm glad you got it resolved! For anyone else dealing with this, I found that checking your state tax return from that year can sometimes help too - if you reported the unemployment income, you might have notes or records about the final payment amounts. Also, if you had any financial planning apps or budgeting software that imported your bank transactions, those might have better categorization than your bank statements alone. But honestly, Jackson's experience shows that calling EDD directly is probably the fastest route - they have ways to verify your identity beyond just the security questions.

This thread is incredibly helpful! I'm actually dealing with this exact same issue right now - been locked out of my EDD account for over a week because I can't remember my last payment amount from 2022. Reading through everyone's experiences, it sounds like calling EDD directly is definitely the way to go rather than trying to hunt down old records. I'm encouraged to hear that they're phasing out those payment-related security questions - it really is a flawed system when legitimate users can't access their own accounts because they don't remember specific dollar amounts from years ago. Going to try calling tomorrow morning right at 8 AM based on Jackson's success. Thanks everyone for sharing your experiences and solutions!

This is such a helpful thread! I've been putting off trying to access my old EDD account for months because I knew I'd run into this exact problem. It's so frustrating that they ask for information that's nearly impossible to remember accurately after years have passed. I'm really glad to hear they're finally phasing out those payment-related security questions - it shows they're actually recognizing how flawed this system is. Jackson, thanks for sharing your successful experience calling them! The fact that you only waited 40 minutes by calling right at 8 AM is encouraging. I was dreading having to spend half my day on hold, but that seems much more manageable. And knowing that they have alternative verification methods gives me hope that I won't be permanently locked out of my account. For anyone else reading this who's been avoiding dealing with their locked EDD account like I have - this thread has convinced me it's worth making that call instead of continuing to procrastinate. The peace of mind of having account access restored is definitely worth a 40-minute phone call!

This is such valuable information for anyone struggling with EDD account access! I went through something similar about 6 months ago and ended up locked out for weeks because I kept trying to guess the payment amount instead of just calling. Reading through everyone's experiences here, it's clear that calling EDD directly at 8 AM is really the most reliable solution. What struck me most is hearing that they're phasing out payment-related security questions - that's honestly long overdue! It never made sense to me that they'd use information that becomes harder to remember over time as a security measure. I'm glad they're finally recognizing this flaw in their system. For anyone hesitating to make that call: based on all the success stories in this thread, it really seems worth it. Yes, 40 minutes on hold isn't fun, but it beats being permanently locked out of your account or spending days digging through old records. The EDD reps clearly have ways to verify your identity beyond just those tricky security questions, which is reassuring to know. Thanks to everyone who shared their experiences - this is exactly the kind of practical advice that helps people navigate these frustrating government systems!

This thread has been incredibly helpful! I'm actually bookmarking it for future reference. What really stands out to me is how this demonstrates the importance of community support when dealing with government systems. Jackson's willingness to come back and share his successful resolution, plus all the different strategies people suggested (checking emails, tax forms, bank statements, budgeting apps), shows how much we can help each other navigate these frustrating situations. The news about EDD phasing out payment-related security questions is huge! It's encouraging to see that they're actually acknowledging this was a flawed approach. For anyone still dealing with this issue, it sounds like the consensus is clear: call right at 8 AM and be prepared to wait around 40 minutes, but know that the reps have alternative verification methods available. Much better than being stuck in limbo indefinitely trying to remember obscure payment details from years ago!

This entire thread is a perfect example of why government systems need better user experience design! I'm currently helping my elderly neighbor with a similar EDD account lockout issue, and it's been such a nightmare. She's 73 years old and hasn't touched her account since 2021 - asking her to remember exact payment amounts from that long ago is just cruel. What really frustrates me is that while they make it nearly impossible for legitimate users to access their own accounts, we constantly hear about massive fraud in the unemployment system. It seems like the security measures are backwards - they're keeping out the people who actually deserve access while somehow failing to stop the real criminals. I'm definitely going to share this thread with her and encourage her to call right at 8 AM based on everyone's success stories here. The 40-minute wait time Jackson experienced sounds much more reasonable than the horror stories we've been hearing. And knowing that the reps have alternative verification methods gives me hope that we won't have to keep her locked out indefinitely. Thanks to everyone who shared their experiences - this kind of peer-to-peer help is invaluable when dealing with these frustrating bureaucratic systems!

I'm going through this exact same issue right now and this thread has been a lifesaver! I've been locked out for two weeks trying to remember a payment amount from 2022. Like others mentioned, it's absolutely ridiculous that they ask for information that's impossible to remember accurately after so much time has passed. What really helped me was reading that EDD reps can verify identity through alternative methods - I had no idea that was even possible! I've been stressing about this for days thinking I was permanently locked out. Based on everyone's success stories here, I'm going to call tomorrow at 8 AM sharp and prepare to wait it out. It's also really encouraging to hear they're phasing out these payment-related security questions. About time! These questions clearly cause more problems than they solve. Thanks Jackson for coming back to share your resolution and thanks everyone else for all the practical suggestions. This community support makes dealing with government bureaucracy feel way less overwhelming!

This whole thread is so reassuring to read! I've been putting off dealing with my locked EDD account for months because I was dreading exactly this scenario - being stuck on security questions I can't possibly remember from years ago. It's honestly baffling that they designed a system that punishes people for the very reasonable human behavior of not memorizing every financial detail from years past. What really gives me hope is seeing how many people have successfully resolved this by calling at 8 AM and working with actual human representatives. The fact that they have alternative verification methods but don't clearly advertise this option is so frustrating - how many people are sitting there thinking they're permanently locked out when there's actually a solution? I'm definitely going to follow Jackson's approach and call right when they open tomorrow. Reading everyone's experiences here has transformed this from feeling like an impossible situation to just an annoying but solvable problem. Thanks to everyone who shared their stories - this is exactly the kind of real-world advice that makes these bureaucratic hurdles feel manageable!

Wow, reading through all these experiences has been both frustrating and reassuring at the same time! I'm currently dealing with this exact issue - been locked out for about 10 days now because I can't remember my last payment amount from early 2022. It's honestly mind-boggling that they'd use such a flawed security system that locks out legitimate users while asking for information that's realistically impossible to remember after years. What really stands out to me from this thread is how Jackson came back to share his successful resolution - that kind of follow-up is so valuable for everyone else struggling with this! The 8 AM calling strategy seems to be the real key here, and knowing that EDD reps have alternative verification methods available gives me actual hope instead of just despair. I'm also really encouraged to hear they're phasing out these payment-related security questions. It's about time they recognized this was a terrible approach! For a system that's supposed to help people, creating barriers that prevent legitimate users from accessing their own accounts is just backwards. Thanks to everyone who shared their stories and solutions here. This thread has convinced me to stop procrastinating and make that call tomorrow morning. The community support in dealing with these government bureaucracy nightmares really makes all the difference!

This thread has been incredibly helpful and shows exactly why peer-to-peer support is so valuable when dealing with government systems! I'm bookmarking this for future reference because the collective wisdom here is way better than anything on the official EDD website. What really strikes me is how this demonstrates a fundamental design flaw in their security system - asking people to remember specific dollar amounts from years ago is just setting everyone up to fail. It's like they prioritized creating barriers over actually helping legitimate users access their accounts. The 8 AM calling strategy that keeps coming up seems to be the real game-changer here. Jackson's 40-minute wait time is honestly much better than I expected based on all the horror stories floating around. And the fact that EDD reps have alternative verification methods available (but don't advertise this clearly) is both reassuring and frustrating at the same time. I'm really glad to hear they're finally phasing out those payment-related security questions. Hopefully other government agencies will learn from this mess and design better user experiences that don't punish people for being human and not memorizing every financial detail from their past!