Need to create new EDD account? Can't reset password - don't remember last payment amount from 2020

u dont make new account. ull get flagged 4 fraud if u try that. gotta recover ur old one. try checkin ur bank statements from back then if u got direct deposit? maybe the amt will be there

This happened to me last month! The EDD system is HORRIBLE for returning claimants. I was locked out for almost 2 weeks trying to figure this out. Did you check your email for old EDD payment confirmations? Sometimes they send those and you might still have them. Or tax records from 2020/2021 might show the exact payment amounts.

You definitely should not create a new account. The EDD system will flag multiple accounts with the same SSN as potential fraud, which could delay your new claim for months while they investigate. For recovering your old account, you have several options: 1. Check your tax records - your 1099-G from 2020/2021 will show the total benefits received, which might help you calculate individual payments 2. If you filed by phone originally, call the EDD technical support line at 1-833-978-2511 (not the regular claims line). They can assist with account recovery issues specifically 3. If the online recovery isn't working, you can request account recovery by mail. This takes longer (about 10 days) but doesn't require remembering your payment amount Don't give up on recovering your original account - it's much faster than dealing with a potential fraud investigation from creating a new one.

GOOD LUCK getting through to anyone at EDD!!! I spent THREE DAYS trying to reach someone last week when my certification was stuck. Kept getting that stupid "we're experiencing higher than normal call volume" message and then it would hang up! So frustrating!!

In addition to what others have suggested, I wanted to mention that your last payment amount might be different than you expect if you're trying to remember the gross amount. The system might be asking for the net amount after taxes were withheld (if you opted for tax withholding). That caught me off guard when I was trying to recover my account. Also, if you filed during the pandemic, remember that there were those extra federal supplements ($600 then $300) that were separate from your regular weekly benefit amount. The system is probably asking for your base state benefit amount without those extras. If all else fails, you can visit an EDD office in person with your ID to get account access restored. It's a hassle but sometimes faster than the phone options.

I just went through this exact situation in January. After lots of trial and error, I discovered that what worked for me was answering the security questions instead of the payment amount question. On the password reset screen, there should be a link that says something like "Answer security questions instead" or "Try another verification method." If you set up security questions when you first created your account, this might be easier than remembering exact payment amounts from years ago. Also, I found that calling right when they open at 8:00 AM gives you the best chance of getting through to someone who can manually reset your account access. Be prepared with your ID and personal information when you call.

anyone else notice how the EDD website always seems to have "technical difficulties" right when you need to access something important? lol its like they do it on purpose i swear

Just wanted to follow up - were you able to recover your account using any of the methods suggested? If you're still having trouble, I recommend trying the EDD online assistance form at https://askedd.edd.ca.gov/ and selecting the option for account technical issues. Sometimes they respond faster to written requests than phone calls. Also, be aware that if you're reapplying after a long break, you'll need to go through ID verification again with ID.me even after you recover your account access.