EDD UI Online password reset asking for last payment amount - stuck in endless calling loop
I'm completely frustrated trying to reset my UI Online password! The system is asking for the exact amount of my last payment, but I seriously can't remember what it was (it's been months). I've called EDD literally 8 times today, and each time I sit through that ridiculously long automated message only to be told "we're experiencing high call volume, try again later" at the end. I'm about to lose my mind! Has anyone else dealt with this password reset nightmare? Is there any other way to verify my identity without knowing that specific payment amount? I need to access my account ASAP to check on my new claim status.
17 comments
Join the conversation
Ava Rodriguez
I had the same problem last month. If you have direct deposit, check your bank statements for the exact amount - that's what they're looking for. If you had the Money Network card, you might be able to check through their app if you still have access. The system wants the EXACT amount with cents included, not rounded.
0 coins
Dmitry Smirnov
•Thanks for the tip about checking bank statements! Unfortunately I had the Money Network card and I can't access their system either because... I need the same login info 🤦♀️ It's like a catch-22.
0 coins
Miguel Diaz
cnt u ask a fmily membr who might know?? or try common amts like $450? sometimes the last email from edd has payment info
0 coins
Dmitry Smirnov
•I tried a few amounts I thought it might be, but no luck. And nobody else would know that info. I'll check my emails though - didn't think of that!
0 coins
Zainab Ahmed
If you visit an EDD office in person, they can verify your identity with other documentation and help you reset your password. Bring your ID, social security card, and any EDD paperwork you have. I'd also suggest looking through any paper mail you received from EDD as they sometimes send payment notifications. Alternatively, check if you saved any screenshots of your payment history on your phone or computer - a lot of people take screenshots of important info.
0 coins
Dmitry Smirnov
•Great idea about checking for screenshots - I actually found one! But the amount shown is from January, and I did receive a payment after that. The in-person option might be my only choice at this point.
0 coins
Connor Gallagher
Use Claimyr to get through to EDD on the phone! I was in the same boat last week after trying for days. Claimyr got me connected to a real person in less than 30 minutes who helped reset my password without needing the payment amount. Check out their demo video: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km and website claimyr.com - seriously saved me hours of frustration!
0 coins
AstroAlpha
•does this actully work? seems sketchy to use a 3rd party service for unemployment stuff
0 coins
Dmitry Smirnov
•I've never heard of this service before, but at this point I'm willing to try anything! Just watched the video. Thanks for the recommendation - will give it a shot tomorrow if checking my emails doesn't work.
0 coins
Yara Khoury
THE EDD SYSTEM IS DESIGNED TO KEEP YOU OUT!! They make it IMPOSSIBLE to talk to a real person and then add these ridiculous verification questions that nobody remembers! I had to drive 47 miles to an office and wait 3 HOURS just to reset my password last year. This is how they discourage people from claiming benefits they DESERVE!!! The whole system needs to be completely rebuilt from scratch!
0 coins
Ava Rodriguez
•While it's definitely frustrating, I don't think it's intentionally designed to keep people out. The security measures are there to prevent fraud, which has been a huge problem since 2020. But I agree they should offer more verification options.
0 coins
Keisha Taylor
Hi there, I work as an unemployment consultant and deal with this issue frequently. Another option is to check if you have your Form 1099-G from your tax filing, which would show the total benefits received. You could also try the automated phone system at 1-866-333-4606, which sometimes has different security questions than the online system. If all else fails, mail in a password reset request form (DE 8619) with a copy of your ID to the address on the form. It takes 7-10 days but is guaranteed to work.
0 coins
Dmitry Smirnov
•Thank you for these detailed options! I don't have my 1099-G handy but I'll definitely try that automated phone number tonight. If that doesn't work, I'll look for the DE 8619 form. Really appreciate the expert advice!
0 coins
Miguel Diaz
try $450, $300, or $0 - thats what worked for my cousin!!!
0 coins
Keisha Taylor
•Please don't encourage random guessing. After too many incorrect attempts, the system will lock the account completely, requiring an even more complex reset process. It's better to use one of the official channels I mentioned above.
0 coins
Dmitry Smirnov
UPDATE: I tried the automated phone number that @unemploymentpro suggested, and was able to verify with my SSN and California ID number instead! Then I requested a temporary password be sent to my email. Successfully logged in now. Thanks everyone for your help!
0 coins
Zainab Ahmed
•Great to hear! Make sure to write down your new password somewhere secure so you don't have to go through this again. And consider setting up a password manager for the future.
0 coins