Can't reset EDD password without knowing last payment amount - help needed!

the edd ppl at the office told u wrong info. u cant skip that security question, its required. ur dad should have the last payment info on his bank statement if he got direct deposit. or check for the edd debit card statements if he used the money network card

This is definitely frustrating but there are a few ways to retrieve the last payment amount information: 1. Call the EDD Customer Service line (1-800-300-5616) and verify your identity with them - they can provide the last payment amount 2. If your father received any physical mail from EDD about payments, check those documents 3. Request a new Money Network card through their customer service (1-866-692-9374) - they may be able to verify the last transaction amount The security questions are in place specifically to prevent unauthorized access, so unfortunately there's no way to bypass this step entirely.

I had the exact same issue last year! The key is that you need to specifically request a formal payment history from EDD. You can get this by either: 1. Going back to the EDD office with your father and his ID, and requesting a printed payment history (make sure to speak with a claims specialist, not the front desk) 2. Sending a written request by mail to your local EDD office with a copy of his ID 3. If your father filed taxes on his unemployment income, the 1099-G form would show the total received, which might help jog his memory about payment amounts Once you have the payment info, the password reset process is straightforward. Don't give up!

omg the EDD is THE WORST!! 🤬 Their systems never work right and the people at the offices give wrong info all the time!!! Dont even get me started on those stupid security questions. Why cant they just use email verification like normal websites?????

Hey, I went through something similar with my mom's account. Calling EDD is nearly impossible these days - it took me 47 calls over 3 days to get through. I finally used Claimyr (claimyr.com) and got connected to an EDD rep in under 25 minutes who gave us the payment information we needed. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Once we had the payment amount, resetting the password was easy. The rep also helped us set up a direct deposit instead of getting a new Money Network card since those can be a hassle.

when i lost my card i just went to BofA and they printed me a statement of all my eDD transactions right there. idk if Money network can do that but maybe try going to a branch if they have those??

One more thing to try - if your father ever received payment notifications by text message, check his phone for those. They usually include the payment amount. Also, did he ever take a screenshot of his payment history or save any email confirmations? Many people do this for record-keeping.

Just to follow up - once you get the payment amount and reset the password, I strongly recommend setting up additional recovery options on the account. Make sure all contact information is updated and consider setting up direct deposit instead of the Money Network card for future payments if he'll be receiving any more benefits. This will avoid similar headaches in the future.

let us know what works!! im dealing with a similar thing for my aunt right now so im takin notes lol

I work at a local community center helping seniors with tech issues and we see this exact problem constantly. Here's what I've found works best: 1. If your father ever printed out any EDD paperwork (benefit letters, notices, etc.), check those first - sometimes payment amounts are listed there 2. Try calling Money Network directly at 1-866-692-9374 early in the morning (like 7-8 AM) - they're usually less busy then and can verify payment history over the phone 3. If he has a smartphone, check his email for any automated notifications from EDD - they sometimes send payment confirmations even if people don't remember signing up for them The other option is to visit the EDD office with a written request and his ID asking specifically for a "payment history printout" - don't just ask to reset the password. The staff can provide this document which will have all the payment amounts you need. Good luck! This is definitely one of their most frustrating security features.

I went through this exact same situation with my grandmother last month! What finally worked for us was requesting her payment history through the EDD's "Contact EDD" form on their website. You have to select "Request for Information" and then specify that you need payment history for password recovery purposes. Include a copy of his ID and Social Security card. They mailed us the payment history within about 10 business days, which included all the payment amounts we needed for the security questions. It's slower than calling but way more reliable than trying to get through on the phone. Once we had that info, the password reset was straightforward. Also, pro tip - when you do get back into the account, write down those security question answers somewhere safe!

I'm dealing with this exact issue right now for my elderly neighbor! One thing that worked for us was checking if your father ever received any paper checks from EDD before switching to the Money Network card. Even if it was just the first payment or two, those check stubs would have the payment amounts. Also, if he filed for unemployment through a local workforce development center or community organization, they sometimes keep copies of paperwork that might include payment information. Another option is to contact your local state assembly member's office - they often have staff who specialize in helping constituents with EDD issues and can sometimes get information faster than going through normal channels. It's worth a shot since you've already tried so many other approaches!

I actually just helped my brother through this same nightmare situation two weeks ago! What ended up working for us was a combination approach - we went to the EDD office with a written request for payment history (as others suggested), but we also brought a notarized letter stating that he needed the information specifically for password recovery purposes. The notarized letter seemed to make the staff take it more seriously. We got the payment history printout the same day instead of having to wait for it to be mailed. The whole process was still frustrating, but having that official documentation helped cut through some of the bureaucracy. Once we had the payment amounts, the password reset worked perfectly. One other tip - when you do get back in, enable two-factor authentication if they offer it, and definitely write down all the security question answers in a secure place. Good luck with your father's situation - you've gotten some great advice here from everyone!

I've been helping people with EDD issues for years and this password reset problem is unfortunately very common. Here's what I've found works best: 1. Check your father's old tax documents - if he received a 1099-G from EDD, it will show total benefits received which can help estimate individual payment amounts 2. Look through any old mail from EDD - even general notices sometimes reference recent payment amounts 3. If he ever used online banking to check his account balance after EDD deposits, those transaction histories might still be accessible 4. Try calling Money Network very early (around 7 AM) or late (after 8 PM) when call volume is lower The most reliable method I've seen is the written request approach others mentioned, but make sure to specifically ask for a "complete payment history for password recovery purposes" and include copies of ID and Social Security card. Also, once you get back in, immediately update all contact information and consider switching to direct deposit - the Money Network cards cause so many problems. Keep us posted on what works!

I'm a social worker and deal with this issue regularly when helping clients access their benefits. One method that's worked well is contacting your local Legal Aid office - many have EDD specialists who can help navigate these bureaucratic issues for free. They often have direct contacts at EDD offices and can sometimes get information requests processed faster than individual requests. Also, if your father is over 65, some Area Agency on Aging offices have benefit counselors who specialize in helping seniors with EDD problems. They're familiar with all the workarounds and can sometimes advocate directly with EDD on your behalf. It might be worth calling around to see what resources are available in your area. The system is definitely frustrating, but there are advocates out there who deal with this stuff daily and know how to get results.

I'm going through this exact same situation with my mom right now! Reading through all these suggestions has been incredibly helpful. We've been stuck for weeks trying to get her payment amount, but I didn't realize there were so many different approaches we could try. The notarized letter idea and contacting Legal Aid are things I never would have thought of. Has anyone had success with the Area Agency on Aging route that Maya mentioned? My mom is 71 and this whole process has been really stressful for her. It would be great to have an advocate who knows the EDD system help us navigate this mess.