Can't reset EDD password without knowing last payment amount - help needed!

the edd ppl at the office told u wrong info. u cant skip that security question, its required. ur dad should have the last payment info on his bank statement if he got direct deposit. or check for the edd debit card statements if he used the money network card

This is definitely frustrating but there are a few ways to retrieve the last payment amount information: 1. Call the EDD Customer Service line (1-800-300-5616) and verify your identity with them - they can provide the last payment amount 2. If your father received any physical mail from EDD about payments, check those documents 3. Request a new Money Network card through their customer service (1-866-692-9374) - they may be able to verify the last transaction amount The security questions are in place specifically to prevent unauthorized access, so unfortunately there's no way to bypass this step entirely.

I had the exact same issue last year! The key is that you need to specifically request a formal payment history from EDD. You can get this by either: 1. Going back to the EDD office with your father and his ID, and requesting a printed payment history (make sure to speak with a claims specialist, not the front desk) 2. Sending a written request by mail to your local EDD office with a copy of his ID 3. If your father filed taxes on his unemployment income, the 1099-G form would show the total received, which might help jog his memory about payment amounts Once you have the payment info, the password reset process is straightforward. Don't give up!

omg the EDD is THE WORST!! 🤬 Their systems never work right and the people at the offices give wrong info all the time!!! Dont even get me started on those stupid security questions. Why cant they just use email verification like normal websites?????

Hey, I went through something similar with my mom's account. Calling EDD is nearly impossible these days - it took me 47 calls over 3 days to get through. I finally used Claimyr (claimyr.com) and got connected to an EDD rep in under 25 minutes who gave us the payment information we needed. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Once we had the payment amount, resetting the password was easy. The rep also helped us set up a direct deposit instead of getting a new Money Network card since those can be a hassle.

when i lost my card i just went to BofA and they printed me a statement of all my eDD transactions right there. idk if Money network can do that but maybe try going to a branch if they have those??

One more thing to try - if your father ever received payment notifications by text message, check his phone for those. They usually include the payment amount. Also, did he ever take a screenshot of his payment history or save any email confirmations? Many people do this for record-keeping.

Just to follow up - once you get the payment amount and reset the password, I strongly recommend setting up additional recovery options on the account. Make sure all contact information is updated and consider setting up direct deposit instead of the Money Network card for future payments if he'll be receiving any more benefits. This will avoid similar headaches in the future.

let us know what works!! im dealing with a similar thing for my aunt right now so im takin notes lol

I work at a local community center helping seniors with tech issues and we see this exact problem constantly. Here's what I've found works best: 1. If your father ever printed out any EDD paperwork (benefit letters, notices, etc.), check those first - sometimes payment amounts are listed there 2. Try calling Money Network directly at 1-866-692-9374 early in the morning (like 7-8 AM) - they're usually less busy then and can verify payment history over the phone 3. If he has a smartphone, check his email for any automated notifications from EDD - they sometimes send payment confirmations even if people don't remember signing up for them The other option is to visit the EDD office with a written request and his ID asking specifically for a "payment history printout" - don't just ask to reset the password. The staff can provide this document which will have all the payment amounts you need. Good luck! This is definitely one of their most frustrating security features.