EDD account registration error - can I mail in PFL certifications instead?

u can def mail in the form!! my brother had the same issue last yr and just mailed everything. took longer 2 get paid but it worked. the online acct makes things faster but its not required

Yes, you can mail in the physical certification forms. The online system is preferred, but not mandatory. Make sure you keep a copy of everything you mail and send it certified mail if possible so you have proof of delivery. Regarding the account creation issue - are you sure you're using his EDD Customer Account Number and not his claim ID? They're different numbers. The customer account number appears on letters from EDD and should be 10 digits.

OMG I had almost this EXACT same problem!!! The system kept rejecting my husband's info even though I KNEW it was correct. Turns out there was a tiny typo in his birthdate in their system (they had day/month switched). We found this out after WEEKS of frustration. Definitely mail in the paper forms while you try to fix this. But also keep trying to reach someone by phone because eventually you'll need to get that account issue resolved. Mail processing is soooo slow and you could miss payments if something gets lost.

Just a quick note - make sure you're trying to register on the correct site. There's the regular UI Online site and the separate Benefits Programs Online portal. You need to create the BPO account first, then connect to UI Online. Lots of people try to create directly on the wrong system. Also check capitalization in the name - sometimes the system is picky about exact matches (like "Mc Donald" vs "McDonald").

This is a common issue. While you can absolutely mail in paper certifications (and should do so to keep benefits flowing), here's what you need to know: 1. Mail processing takes 7-10 business days vs. 2-3 days online 2. The mismatch is likely due to one of these issues: - Name format in system doesn't match exactly what you're entering (including hyphens, spaces, Jr/Sr) - SSN typo in their system or your entry - Customer account number confusion (10-digit vs claim number) I suggest mailing the certification immediately, then simultaneously trying to fix the online access. Have you tried the account recovery option rather than new registration? Sometimes that works better with existing claims.

If you're still struggling to get through on the phone after trying everything else, I'd recommend using Claimyr. It was a lifesaver when I had account issues with my maternity leave claim. They connect you directly to an EDD agent without the endless busy signals and hangups. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/DOLxZQb92wM?si=6N1iCQ3a8Cdb2Ay5 I was skeptical at first but ended up getting connected to an EDD rep in about 20 minutes after trying for weeks on my own. The agent was able to fix my account registration issues on the spot.

wat about going to the edd office in person? thats wat i did when i couldnt get my account working and they fixed it right there. brought all my papers and ID with me. way better than trying to call forever!!!

Just make sure you're continuing to certify on time even if you mail it in!! My friend didn't certify for a couple weeks while trying to fix her account issue and they closed her whole claim! Had to start the process all over again. The EDD system is SO unforgiving about deadlines.

One more important thing I forgot to mention - when mailing certifications, make sure you use black or blue ink (not pencil), sign the form, and mail it to the correct processing center listed on your paperwork. Different claim types go to different addresses. Also, keep certifying every two weeks regardless of whether you've received payment for previous periods. Missing a certification period can cause significant delays even with a valid reason.